
How to Improve Emotional Intelligence: The 10-Second Move
Every decision you make is emotional, including the ones you are sure are logical. Most leaders never notice, react, and spend the following weeks cleaning up the consequences. Business psychologist Dr. Robin Hills, director of Ei4Change and the teacher of more than 500,000 people across 200+ countries, joins host, Ashish Kothari, and explains why AI makes emotional intelligence more valuable rather than less, why it is a power skill and not a soft one, and how the best individual performers end up leading from fear once they are promoted. You'll learn a simpler way to name what you feel, the 10-second move that keeps a difficult conversation from going wrong, and the one question that turned a shouting manager into a leader people came to for help. For managers, executives and anyone who has ever made a "rational" decision they later regretted. What You Will Learn: Every decision is emotional. Check before you act . Ask: pleasant or unpleasant, and is this building the relationship or damaging it? Emotional intelligence is a power skill, not a soft one . Hard conversations still happen. It's not the fact that you do it, it's how you do it. Swap "do it my way" for "how can I help?" Ask what the best way is and what you can unblock. Shouting gets rewarded; asking gets results. Practice the 10-second move . Name the emotion out loud, take a minute, and if it's still hot, decide tomorrow. Give AI the logic . Keep the choices human. Values, relationships, creativity and purpose are the part of your job it can't copy. Episode Chapters: 00:00 Emotional intelligence isn’t about being “soft”; it’s about doing the right thing, in the right way, for the right purpose. 01:37 Why emotional intelligence matters even more in an AI-driven world: machines can imitate empathy, but they cannot truly feel or share human experience. 08:11 Robin defines emotional intelligence as being smart with your feelings—combining thought and emotion to make better decisions and build authentic relationships. 17:29 How emotions quietly shape decision-making, and a simple way to notice whether a situation feels pleasant or unpleasant before reacting. 28:03 A more effective leadership approach: empower people, ask how you can help, and remove obstacles rather than directing every move. 36:37 A practical response for difficult conversations: name the emotion, take a pause when needed, and create space to choose a better response. Resources: Connect with the Guest LinkedIn: Doctor Robin Hills Connect with the Host LinkedIn: Ashish Kothari Website: Happiness Squad Book: Hardwired For Happiness YouTube: Happiness Squad Channel If this conversation sparked something for you, please subscribe and leave a review, it takes 30 seconds and helps more people discover the show.






