The Franchise Marketing Show

Hosted by Coconut Marketing

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Episodes

119

Latest episode

Oct 2026

Language

EN-GB

About the show

Here at Coconut we're dedicated to discussing marketing within the franchise industry. Every two weeks we talk to a marketing expert and see how franchises can use their tips and insights within their industry.

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60 recent

October 30, 2026Episode 823 min

The Future of Franchising: AI, Recruitment & What Comes Next

What does the future of franchising look like — and how can franchise brands prepare for it? At the National Franchise Exhibition in Birmingham, we ask people from across the sector where they think franchising is heading, before Adam and Paul explore the changes that could shape its future. From AI and changing customer search habits to franchise recruitment, multi-unit ownership and resales, we discuss where the opportunities could lie and what brands should be thinking about now. In this episode: • Why service-based franchises could be well placed as AI changes the world of work • How franchise networks can support the adoption of new technology • What AI search could mean for local marketing, content and customer reviews • Why recruitment is challenging — and how to reach people who aren’t searching for a franchise • The importance of franchisee support, exit planning and resales • The opportunities around multi-unit and multi-brand ownership What do you think will have the biggest impact on franchising over the next five to ten years? Let us know in the comments. Subscribe to The Franchise Marketing Show for more conversations about franchise marketing, recruitment and growth. #Franchising #FranchiseMarketing #TheFranchiseMarketingShow 00:00 What is the future of franchising? 00:11 Views from the National Franchise Exhibition 04:39 Multi-unit ownership, resales and changing franchise models 06:49 Adam and Paul: how AI could reshape franchising 08:41 Career changes and the franchise network advantage 10:24 How will customers find your business in future? 12:40 AI search, reputation and local reviews 14:01 Websites, automation and the role of franchisees 15:19 The challenge of franchise recruitment 17:15 Reaching people who aren’t looking for a franchise 19:26 Supporting franchisees through the full business journey 21:17 Multi-unit and multi-brand growth 22:42 Why franchise resales could keep growing

October 16, 2026Episode 422 min

Content Marketing for Franchises: How to Build Trust and Attract Franchisees

Is your franchise content working towards a clear goal, or are you simply posting because you feel you should? In this episode of The Franchise Marketing Show, Mark Harman joins Steph Gutmann from Coconut to discuss how franchisors can create a content marketing strategy that builds trust and helps prospective franchisees take the next step. Content marketing goes far beyond social media. From emails and websites to video, podcasts and printed prospectuses, every piece should help people understand your brand, meet the people behind it and picture themselves joining your network. In this episode: • Where to start with your franchise content strategy • Understanding your audience and choosing the right channels • Why your emails might need a rethink • Showing your culture through real people and stories • Creating content in-house versus bringing in specialists • Building a “trust portfolio” for your franchise • Setting goals, measuring results and adjusting your approach • Using franchisee video series across multiple marketing channels • Keeping your messaging consistent across the network • Standing out through personality, people and thoughtful design What’s the biggest challenge with content marketing for your franchise? Let us know in the comments. Subscribe to The Franchise Marketing Show for more conversations about franchise marketing, recruitment and growing your network. #FranchiseMarketing #ContentMarketing #FranchiseRecruitment Chapters: 00:00 Introduction 00:31 What counts as content marketing? 02:06 Building a strategy around your audience 05:08 Choosing the right channels 06:37 Building trust and showing your culture 08:40 In-house marketing or outside support? 12:16 Creating your trust portfolio 13:30 Setting goals and measuring results 14:50 Telling franchisee stories through a series 16:14 Helping prospects get to know your people 19:02 Content marketing for smaller teams 20:17 Standing out with personality 21:41 Wrap-up

October 2, 2026Episode 323 min

Franchise Recruitment: Why Culture Matters More Than You Think

Your franchise model might look great on paper, but can prospective franchisees picture themselves being part of your network? In this episode of The Franchise Marketing Show, Mark Harman joins Paul Clegg from Coconut to explore why culture matters in franchise recruitment — and how to show what joining your brand actually feels like. From franchisee interviews and discovery days to your prospectus and social media, they discuss how to communicate the everyday support, relationships and values that shape your network. In this episode: • What franchise culture means beyond the values on your office wall • Why franchisees are the most credible people to tell your culture story • How FASTSIGNS demonstrates support between franchisees • Why honesty about challenges can help build trust • Three questions to help you audit your culture • How culture helps attract the right people and filter out poor fits • Five practical steps to bring culture into your recruitment marketing What does your franchise do to help new franchisees feel part of the network? Let us know in the comments. Subscribe to The Franchise Marketing Show for more conversations about franchise marketing, recruitment and growing your network. #FranchiseMarketing #FranchiseRecruitment #Franchising

September 11, 202621 min

Making Franchise Recruitment Human Again

Has franchise recruitment become too automated? In this episode of The Franchise Marketing Show, Mark is joined by Steph from Coconut to discuss why it might be time to make franchise recruitment human again. From automated emails and WhatsApp messages to chatbots, AI-generated content and even AI phone calls, there are now more ways than ever to automate the franchise recruitment journey. But when someone is considering investing their money, time and future into your franchise, can automation ever replace genuine human connection? Mark and Steph discuss where automation can genuinely help, where brands risk taking it too far, and why relationships, trust and personal communication are still so important when recruiting the right franchisees. They also look at the importance of understanding your recruitment journey, introducing human contact at the right stage, using Discovery Days to demonstrate your culture, and remembering that franchise recruitment should be a two-way process. In this episode: • Why franchise recruitment is fundamentally about relationships • Where automation can save franchisors time • Why relying too heavily on AI could damage trust • The role of email and WhatsApp automation • When a real person should enter the recruitment journey • Why face-to-face communication still matters • Building trust with prospective franchisees • Why recruiting the right franchisee matters more than simply making a sale • How Discovery Days can showcase the culture of your franchise • Why franchise recruitment needs to work for both the franchisor and franchisee If you're a franchisor looking to improve your recruitment process, this episode asks an important question: are you making it easier for people to enquire — but harder for them to actually connect with you? Subscribe to The Franchise Marketing Show for more conversations about franchise recruitment, marketing and growing a successful franchise network. Chapters 00:00 Making franchise recruitment human again 01:09 Why franchising is a human process 03:26 Are people becoming tired of digital? 04:39 Has Zoom replaced too much face-to-face contact? 05:31 Reading the non-verbal signs 06:00 How would you make franchise recruitment more human? 07:19 Finding franchisees who fit your brand 08:47 Where automation actually helps 10:42 Should AI be used in franchise recruitment? 12:30 Using AI to support rather than replace people 13:17 Steph admits she uses AI! 14:19 Why AI-generated content can lose the human touch 15:17 Where should franchisors start? 16:58 Building human contact into the recruitment funnel 17:57 Why Discovery Days matter 18:44 Building trust with prospective franchisees 20:01 Franchise recruitment is more than sales 20:49 Final thoughts

August 28, 2026Episode 116 min

Can You Market a Children’s Franchise Without Showing Children?

Should children’s activity brands continue showing identifiable children in their marketing? In this episode of The Franchise Marketing Show, we discuss the changing approach to featuring children in photographs and videos—and why some schools, businesses and franchise networks are deciding the risk is no longer worth taking. We explore how children’s franchises can still create engaging content without showing faces, using close-ups of activities, hands creating, artwork, voiceovers, text, fast-paced editing and business owners or franchisees appearing on camera. The episode also looks at why signed parental consent may no longer be the only consideration and the responsibility brands have when publishing content featuring children online. If you operate or market a children’s activity franchise, this is an important conversation about balancing effective marketing with safeguarding and responsible content creation. Subscribe to The Franchise Marketing Show for more practical conversations about franchise marketing, content and business growth. 00:00 Introduction 01:32 The changing approach to showing children 07:43 Why businesses need to reconsider the risks 08:14 Taking responsibility beyond parental consent 08:36 Creating content without identifiable faces 09:03 What franchises and brands need to consider 10:56 Alternative ways to create engaging videos 12:23 Different approaches across a franchise network 13:50 Three things content creators should consider Chapters

June 5, 2026Episode 738 min

Why Franchisees Sell More Franchises Than You Do

In this episode of The Franchise Marketing Show, Mark, Steph and Coco discuss why the most powerful franchise recruitment tool isn't your awards, your brand story, or your marketing budget—it's your franchisees. They explore how successful franchise brands use real franchisee stories to build trust, create emotional connections and help potential franchisees see themselves in the business. The conversation covers common recruitment marketing mistakes, the importance of authenticity, brand consistency, diversity within franchise networks, and why storytelling remains one of the most effective tools in attracting the right franchisees. If you're relying on awards, facts and figures, or founder-led content to drive franchise recruitment, this episode will show you why franchisee success stories often deliver far better results.

April 17, 2026Episode 635 min

The Psychology of Franchise Buyers | What Really Makes People Invest?

What really drives someone to invest in a franchise? In this episode of The Franchise Marketing Show , Mark is joined by Steph Gutmann from Coconut Marketing to unpack the psychology of franchise buyers. They explore why understanding your ideal franchisee matters, how motivations have changed over time, and why brands need to look beyond demographics to understand what people actually want from life, business, and their future. Mark and Steph also discuss the role of trust, storytelling, franchisee relationships, community, and authentic content in attracting the right people. From franchisee interviews and testimonials to the importance of speaking honestly about challenges, this episode looks at what makes franchise recruitment marketing connect on a much deeper level. If you want to attract better-fit franchise leads, build stronger trust, and improve the way your brand communicates with potential franchisees, this one is well worth a watch. Coconut Marketing www.coconut.marketing #FranchiseMarketing #FranchiseRecruitment #Franchising #FranchiseBusiness #LeadGeneration #MarketingStrategy #BusinessGrowth #FranchiseDevelopment

March 27, 2026Episode 436 min

Struggling to Recruit Franchisees? Watch This First! with Paul Clegg

Why do so many franchisors struggle to recruit the right franchisees? In this episode of The Franchise Marketing Show , Paul Clegg breaks down the exact framework behind successful franchisee recruitment — and why most brands are getting it wrong. We dive into: Why your current recruitment strategy might be attracting the wrong people The key stages every franchisee goes through before they commit How to improve lead quality (without just spending more on ads) What top-performing franchise brands are doing differently If you want more qualified leads, better conversions, and a stronger franchise network — this episode is essential viewing. Find out more about Coconut Marketing: https://www.coconut.marketing If you want to see a typical Franchise Recruitment Journey you can download this pdf now as a good starting point: https://coconut.marketing/wp-content/uploads/2026/03/Franchise-Recruitment-Journey_Jan2026.pdf

March 13, 2026Episode 31 hr 43 min

AI Is Rewriting Franchise Marketing (Are You Ready?) with Theo Millward

Is AI about to rewrite franchise marketing - or expose the brands that aren’t ready? In this episode of The Franchise Marketing Show, Theo Millward shares the unfiltered truth about technology, data, and the future of franchising. From buying Swimtime in 2015 and rebuilding its entire tech stack, to launching Frontscape during Covid, Theo explains why most franchise networks are still operating blind - and why that’s no longer sustainable . We dive into: Why data clarity is the foundation of franchise growth The uncomfortable truth about compliance and “replicated models” How poor systems destroy marketing performance Why declaration-based royalties are broken What AI will (and won’t) replace in franchising The real competitive moat in an AI-driven world Why some franchise brands will come unstuck Theo argues that franchising doesn’t have a technology problem — it has a leadership and mindset problem. Brands that fail to centralise data, fix fragmented systems, and understand their numbers will struggle to survive the next wave of disruption . But this isn’t a doom-and-gloom episode. It’s a roadmap. AI isn’t the threat - ignorance is. The opportunity for franchise brands that get their foundations right has never been bigger. If you’re a franchisor, franchise marketer, or supplier working in the sector, this is a conversation you need to hear.

February 13, 2026Episode 244 min

Do Franchises Still Need Operations Manuals in 2026? | The Franchise Marketing Show with Louise Harris

In this episode of The Franchise Marketing Show, we’re joined by Louise Harris to talk all things franchising, systems, and the future of operations manuals.Louise shares her journey through franchising and explains why strong operational foundations are critical for scalable, sustainable franchise brands. We dig into what makes a great operations manual, where many brands go wrong, and how manuals need to evolve to support modern franchisees.We also explore:Why operations manuals are more than just documentsHow clear systems build trust with franchiseesThe balance between structure and flexibilityHow technology is changing the way franchise operations are documentedWhat the future of operations manuals looks like for growing franchise networksWhether you’re a franchisor, franchisee, or working in franchise operations, this conversation offers practical insight into building clarity, consistency, and confidence across your network.Coconut Marketing (The Franchise Marketing Company) – franchise marketing experts who also produce The Franchise Marketing Show:https://coconut.marketing/Louise Harris on LinkedIn – professional profile for Louise Harris (Qualified Franchise Professional and operations specialist):https://www.linkedin.com/in/louise-harris-67302782Filmed at Red Book Productions Studio: https://redbookproductions.co.uk/studio-2/If you found this episode useful, don’t forget to like, subscribe, and share it with someone in franchising who needs to hear it.