The Estate Agent Consultancy Podcast

Hosted by The Estate Agent Consultancy

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Episodes

356

Latest episode

Jun 2026

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EN-GB

About the show

The Estate Agent Consultancy Podcast is where estate agents come to grow their business. Hosted by Chris Webb, we skip the fluff and get straight into the stuff that actually moves the needle, more listings, better fees, and a business that works for you (not the other way around). Expect real talk, proven strategies, and the occasional rant. Whether you’re scaling up or just starting out, this is the no-BS playbook for building a better agency. https://www.estateagentconsultancy.com/

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60 recent

June 16, 202612 min

Why Your Landlord Direct Mail Is Going Straight in the Bin

Direct mail still works, but generic “landlords wanted” leaflets usually don’t.In this episode, I share three simple changes that can turn an ignored letter into a landlord enquiry.How to use a QR code to make taking action incredibly easy, why showing your face builds trust and recognition, and how a strong PS can become the most powerful line on the page.I also share lessons from using direct mail in my own letting agency, including why one clear offer will usually work better than trying to squeeze your entire service onto one letter.Before you send your next direct mail campaign, check these three things. They could be the difference between getting a call and ending up in the recycling bin.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

June 15, 202613 min

The Next Ad Platform Is Here… And No One’s Ready

Something big is coming…And if you understand this early, it could completely change how you generate leads.ChatGPT isn’t just another platform.It understands people — what they want, what they’re struggling with, and what they’re actively searching for.👉 Which means advertising is about to change forever.In this podcast, I break down:* Why ChatGPT ads will outperform Facebook & Google* How this creates higher-quality, intent-driven leads* The biggest mistake people make with ad budgets* A simple framework for ads that actually convert* How to position yourself BEFORE this opportunity explodesThis isn’t just another ad platform.👉 This is a shift from guessing… to understanding.And the people who move early will win BIG.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

June 13, 202633 min

The Colonoscopy That Felt Fine

A Nobel Prize-winning psychologist once convinced a room full of doctors to deliberately do nothing for three minutes in the middle of a colonoscopy — and in doing so, he may have saved a number of lives. This is the story of Daniel Kahneman, a tub of cold water, a great many students who were paid ten dollars to suffer, and the Peak-End Rule: the faintly alarming discovery that we do not remember our lives as we actually lived them. We remember the worst bit, and the last bit, and we throw most of the rest in a skip. Toby tells the whole improbable tale — and then works out what on earth it means for your Google reviews, your completion days, and the difference between a client who quite liked you and a client who will not stop talking about you at dinner parties. 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

June 12, 202640 min

The Premium Property Market Most Agents Are Ignoring

Most estate agents are working harder than ever… but still stuck earning the same (or less).In this episode, I sit down with David Lindley to break down one of the biggest missed opportunities in the industry right now — the premium property market.We cover:* Why most agents are building a job, not a business* The HUGE income gap between standard and premium properties* Why mindset (not skill) is holding agents back* How to transition into higher-value listings* The real difference in marketing at the top end* Why self-employed agents often get stuck on the “hamster wheel”David also shares real numbers, business models, and practical ways agents can move into a more profitable space — without burning out or chasing volume.If you’re a self-employed agent looking to increase fees, work smarter, and build something with long-term value… this is a must-watch.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

June 11, 202615 min

Your Next Landlord Instruction Could Already Be in Your Phone

You don’t always need complicated funnels, paid adverts or a huge marketing budget to win more landlords.Sometimes, the next opportunity is already sitting in your phone, inbox or database.In this episode, I share three simple messages that agents I coach are using right now to generate landlord conversations: a personal WhatsApp referral request, a helpful warm-lead follow-up and a straightforward landlord newsletter.You’ll learn why these messages work, what to say, how to avoid sounding pushy and how to build them into your everyday business without creating another huge marketing project.Because landlord lead generation doesn’t need to be complicated. It needs to be personal, useful and consistent.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

June 10, 20267 min

Stop Ticking Boxes, Do This If You Want More Instructions

If you’re posting on social media, sending newsletters, or “doing the work”… but not getting the results — this episode is for you.In this podcast, I break down a mistake I’ve been making in my own business — and chances are, you’re making it too.Most estate agents focus on doing the activity instead of focusing on the outcome that activity is supposed to create.➡️ Posting content vs building trust➡️ Knocking doors vs having conversations➡️ Sending emails vs actually influencing decisionsThere’s a massive difference — and it’s costing you instructions.In this episode, you’ll learn:* Why “ticking the box” is killing your results* The real goal behind your marketing (that most agents miss)* How to create content that actually converts into clients* A simple mindset shift to improve everything you do in your businessIf you want more instructions, more engagement, and better results — this is a must-listen.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

June 9, 202623 min

You Can’t Improve the Customer Experience If You Don’t Know the Customer Journey

You can’t improve a customer experience you haven’t properly mapped.In this episode, we’re talking about why letting agents need to understand the full customer journey, from the very first enquiry a landlord or tenant makes, right through to the ongoing experience they have with your agency.We’ll look at why it’s not enough to assume your process is working, how to map what actually happens now, what your ideal journey should look like, and how to spot the gaps between the two.This episode is a reminder that improving customer experience doesn’t have to mean overhauling your entire business overnight. Sometimes, it starts with one small improvement at each stage of the journey.Because if there are ten steps in your process and you improve each one by just 1%, that’s a 10% improvement overall and those small changes can make a huge difference to your landlords, tenants, team, and business.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

June 8, 20269 min

The 3 Ways Every Estate Agent Should Be Getting Instructions

In this episode, we break down the Rule of Thirds in estate agency — a simple but powerful way to understand where your business is really coming from.Too many agents lean on one source of leads, whether that’s recommendations, listings, or inbound enquiries, without realising the gaps they’re leaving behind.We explore:* The three core sources of instructions* Why balance is key to long-term growth* Common mistakes agents make with lead generation* How to identify and fix weak areas in your pipelineIf you’re serious about building a more consistent and scalable estate agency business, this episode will give you a clear framework to work from.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

June 6, 202624 min

The Memory You Never Made: How a story about a shopping centre rewrote what we know about truth

In the early nineties, a psychology student set out to prove something faintly disturbing: that you could plant a completely false childhood memory in someone’s head, and they’d not only believe it — they’d decorate it with details that never existed. The experiment worked. It worked so well it ended up reshaping courtrooms, therapy, and eventually the way the world’s biggest brands sell to us. This week, Toby tells the story of Elizabeth Loftus and the “lost in the mall” study, digs into why our memories are far more fiction than film, and explores what it means for estate agents — because the story you attach to a home, and to your own agency, has a habit of becoming the truth in people’s minds.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

June 5, 202632 min

From Self-Employed Agent to £1M Business with Alex Jewhurst

Most self-employed estate agents think they’re building a business…But in reality, they’re building a job that stops the moment they do.In this episode, I sit down with Alex Jewhurst to break down how he scaled from a one-person setup to a £1M+ estate agency.We cover:* Why starting solo is the smartest move* The exact moment to hire your first team member* How to avoid scaling chaos* Why most agents undercharge (and how to fix it)* The role of lettings in building real asset value* How to create a business that works without youIf you want to stop trading time for money and start building something scalable—this is for you.📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar👥 Thinking of launching your own property coaching business?See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithusAny questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com