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The Empathy Edge

Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation, engagement, and bottom-line results. You’ll walk away with actionable strategies to amplify your impact, and learn how compassionate business tactics can transform your organization from the inside out. The Empathy Edge podcast provides a quick dose of motivation, wisdom, and practical actions that executive leaders, entrepreneurs and changemakers can use right now. Ready to infuse YOUR organization with more empathy? Tune in to learn why cash flow, creativity, and compassion are not mutually exclusive.


Last Episode Date: 21 May 2024

Total Episodes: 201

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21 May 2024
Gautam Shah: Exercising with a Snow Leopard: Video Games to Engage Wildlife Conservation

Visiting snow leopards in their natural habitat or hanging with penguins in Antarctica is a life-changing way to engage with nature but it's not within the grasp of most people. So how can we leverage technology to offer that exposure and foster empathy for wildlife conserva...

43 min
14 May 2024
May Hot Take: Why is Self-Care Core to Empathetic Leadership?

Self-care is more than just manis, pedis, and massages. It is vital to helping leaders embrace empathy while also making tough business decisions, holding people accountable, and setting high-performance standards. It matters because depleted leaders are ineffective leaders....

9 min
7 May 2024
Diana Cutaia: How Psychological Safety Boosts Performance in Sports - and at Work

What do psychological safety, your team's performance, and sports coaching have in common? Today, you're going to find out how belonging helps you innovate and perform beyond even what you thought possible.Today, Diana Cutaia defines what we mean by "peace" and that it is mo...

32 min
30 April 2024
Andrea Butcher: Balancing Empathy, Accountability, and Vulnerability

The most popular question I get, by far, is how to balance empathy and accountability. often a false impression of empathy that makes us ask this question in the first place.Today, I'm talking with Andrea Butcher, CEO of HRD, a Leadership Development Company. Andrea is a vis...

37 min
23 April 2024
Robin Hills: Understanding the Intelligence of Emotions

When you think of emotional intelligence, there are still many leaders out there who falsely believe it has no place in business. Business is about logic, not emotions, right? Wrong. How can being aware of yourself and others not have a place in an environment where relation...

33 min
16 April 2024
April Hot Take: Why Empathy Starts with Self-Awareness

The book is coming! September 10 is the day that The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries hits shelves to help leaders dedicated to people-centered practices to get the best performance possible and balance the demands ...

11 min
9 April 2024
Logan Mallory: How a Culture of Gratitude Boosts Engagement and Mental Health

US Surgeon General Vivek Murthy has called out an epidemic of loneliness and highlighted how workplaces are one way to help. How can people get their needs for connection and recognition met in appropriate ways at work? And how does this impact the overall performance of the...

49 min
2 April 2024
Paul Rutter: Could you Live with Your Customers and Colleagues 24/7?

Could YOU or YOUR company survive if you had to live and work with your customers and coworkers? Hearing every bit of praise, every complaint, and every...everything? That's what life is like for the cruise industry, where crew and customers live together for weeks in the mi...

41 min
26 March 2024
Kat Kennan: How Trauma-Informed Marketing Offers a Radical Customer Experience

Marketing often relies on a lot of "tricks" to reach people in this noisy world. But we have an opportunity to be more intentional and responsible in our marketing  - and when we do, that leads to increased customer engagement, loyalty, and yes, profit.Today, I talk wit...

36 min
19 March 2024
Charles Gellman: Take Your Meds! AI-Assisted Robotics Improves Home Health Care

My guest today, Charles Gellman, is the CEO & Co-founder of HiDO Health and he has leveraged empathy from his own health experiences into AI-assisted robotics that will alter the future of medicine and healthcare. Charles is an outgoing data scientist with a Masters in C...

29 min
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