
Here's how I'm using AI in Self Storage today
I'm using AI across my self-storage business to speed up marketing, underwriting, operations, and even the call center — that's the main point. I walk through how we lean on ChatGPT and Claude for everything from brainstorming promos and getting alerts when competitors change rates to running quick underwriting checks by feeding in spreadsheets so the AI can spot blind spots I might miss. I explain how we're uploading our SOPs (standard operating procedures — the how-to manual for the team) into ChatGPT so staff can ask natural questions instead of digging through long Google Docs, and how we're building a simple CRM and global dashboard by connecting Cubby and QuickBooks so I can literally ask for metrics and get answers in seconds. I also talk about testing voice AI for after-hours calls and payments — it can be a great receptionist, but it still makes mistakes and sometimes creates more work, so we’re picky about quality. I admit I’m not an AI expert, and none of this is legal or financial advice — just what’s working (and sometimes not) for us as of late September. If you like practical, slightly messy, real-world applications of AI — the wins, the kinks, and the tradeoffs — stick around because I walk through the nitty-gritty and what we’re trying next.

