The Distillery - Distill the Power of ServiceNow

Hosted by Sean Dawson

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Latest episode

Apr 2025

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EN-US

About the show

Unlock the full potential of ServiceNow with expert insights and practical strategies, only on The Distillery.

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23 recent

April 29, 2025Episode 2210 min

The ServiceNow GenAI Journey: What You Need to Know

Are you new to GenAI or still in the early stages of implementing it in your practice? You’re in an exciting stage in your journey! In this episode of the Distillery, host Sean Dawson speaks with Christine Morris (Senior Director of Technical Service Innovation, Cask NX) and Megan Harter (Senior Director of Transformations, Cask NX) about common misconceptions about GenAI, what sets it apart from past tech trends, and best practices for making your GenAI journey with ServiceNow a success.

March 31, 2025Episode 2116 min

Don’t be an ITAM Fool this April

From missing $16K routers to payroll-crashing laptops, these real-life ITAM horror stories prove why asset management matters. Join Teri Bobst and Sean Dawson as they share the funniest (and scariest) ITAM fails—and the lessons that saved companies thousands. Watch now and rethink your ITAM strategy!

March 21, 2025Episode 2016 min

Unlocking AI Potential: What You Need to Know About ServiceNow Yokohama Release

In this exciting episode of The Distillery Podcast, Sean Dawson sits down with Nate Weldon, senior VP of Technology at Cask NX, to dive deep into the groundbreaking Yokohama release from ServiceNow. They explore new AI capabilities, including agentic AI, generative AI, and Workflow Data Fabric, which are set to revolutionize how organizations make data-driven decisions. Tune in to discover how ServiceNow’s latest innovations can empower your business to reach new levels of efficiency and effectiveness with AI.

January 24, 2025Episode 1920 min

Vision, Culture, and Innovation: Inside Learning Care Group’s ServiceNow Transformation

Join Sean Dawson and Jeff Spaude, Senior VP of IT at Learning Care Group, as they explore LCG’s ServiceNow evolution. From IT-focused beginnings to company-wide support serving 22,000 companies, this episode dives into LCG’s approach to governance and a culture that fosters rapid innovation. Discover actionable insights on delivering value incrementally, practicing vision-sharing, and enabling scalable, employee-centered solutions with ServiceNow.

December 5, 2024Episode 1827 min

Turning CMDB horror stories into IT success strategies

CMDB horror stories come to life in this Halloween special! Sean Dawson welcomes Cask’s ITOM expert, Chris Padmore, to uncover the dangers lurking in poorly managed CMDBs. From the “Unseen Configuration Drift Catastrophe” to AI mishaps and ghostly servers, they discuss real-life examples of what can go wrong and how to avoid these terrors. Tune in for expert advice, best practices, and a few laughs as they demystify CMDB maintenance and dependency management.

October 10, 2024Episode 1727 min

Accelerating & Expanding Your Platform Impact: The Power of a Strong ServiceNow Partner

In this special episode, Jason Rosenfeld interviews Erica Volini, Senior VP of Global Partnerships at ServiceNow, to discuss the power of partnerships in driving ServiceNow’s vision for enterprise-wide transformation. From partner qualifications to the game-changing impact of GenAI, Erica offers expert insights into how ServiceNow is shaping the future of work. If you're looking to understand how to leverage ServiceNow for business growth, this episode is for you!

September 24, 2024Episode 1633 min

From Vision to Replatforming: Insights from the AES Journey

Join Sean Dawson and Chris Skaggs, ServiceNow Global Product Owner at AES Corporation, as they explore the complex journey of managing technical debt and replatforming ServiceNow. Chris shares his decade-long experience in the ServiceNow ecosystem, highlighting his transition from consultant to platform owner. Discover how AES Corporation tackled challenges like massive technical debt, custom applications, and the need for governance, all while building a new vision for ServiceNow. If you're interested in ITSM, governance, or replatforming strategies, this episode is a must-watch!

July 8, 2024Episode 1529 min

Public Sector Modernization: Insights from ServiceNow's Federal CTO

Join Sean Dawson and Jonathan Alboum, Federal CTO for ServiceNow, as they explore application modernization in the public sector. In this episode, Jonathan discusses his extensive experience with the US Department of Agriculture and shares insights on leveraging ServiceNow to enhance mission-critical workflows. Discover how federal agencies can overcome ERP challenges, improve digital strategies, and unlock the potential of generative AI to better serve their constituents. Don’t miss this engaging conversation on modernizing legacy systems and driving efficiency in government operations.

June 25, 2024Episode 1421 min

Aligning Vision and Expanding Capabilities: Insights from Adam Follmer's ServiceNow Journey

Sean Dawson welcomes Adam Follmer, platform owner at a mid-sized global law firm, to discuss their ServiceNow journey. Learn why they chose to implement CSM before ITSM and how they managed a swift ITSM rollout in just six months. Adam shares the impact of adopting agile methodologies, the importance of stakeholder engagement, and strategies for managing rapid change within the organization. Whether you're starting your ServiceNow journey or looking to optimize your current setup, this episode offers practical advice and real-world experiences to guide you.

April 25, 2024Episode 1312 min

Optimize ServiceNow Operational Services to Overcome the Talent Gap

Dive into the world of ServiceNow operational services with Felix Ortiz, Cask's Principal Program Manager and Director of Operational Program Transformation. Discover the common challenges platform owners face in managing their ServiceNow instances and learn how to proactively address staffing shortages, outsourcing pitfalls, and the importance of a 90-day backlog. Gain insights on establishing effective platform governance and leveraging Disciplined Agile to drive continuous improvement. Whether you're looking to supplement your team or hand over the entire lifecycle, this episode provides practical strategies to maximize your ServiceNow investment.