Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers.Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers.Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
Episode 81 - How can one more coffee help your business in 2025?
In this episode join Richard and Rhian from insight6 warble about how cost cutting in the new financial year can impact CX and how another coffee could be the answer! Plus you can also access the FREE CX Checker. What level of CX does your business currently deliver? FREE CX Checker quiz - https://cxchecker.scoreapp.com This podcast is produced by insight6 - www.insight6.com
9 min
14 February 2025
Episode 80 - Get great CX in your business in 2025
In this episode join Richard and Rhian from insight6 warble about what to expect in 2025, how deliver great cx and how to access the FREE CX Checker. What level of CX does your business currently deliver? FREE CX Checker quiz - https://cxchecker.scoreapp.com This podcast is produced by insight6 - www.insight6.com
25 min
19 July 2024
Episode 79 - CX Top Tips from Wales with Mel Evans
In this episode join Richard and Rhian from insight6 as they talk to their colleague from Wales, Mel Evans, all about top tips for attractions, leisure and hospitality companies as we enter the holiday season. This podcast is produced by insight6 - www.insight6.com
22 min
28 June 2024
Episode 78 - Holiday CX with Lee Trowbridge
This month the west country warblers, Richard Knight and Rhian Huxtable, talk to Lee Trowbridge all about CX highs and lows of working the holiday sector. Lee and his wife book bespoke travel experiences you'll never forget. Join us to hear more about how Lee delivers great CX for his customers and how the travel industry are treating its customers when we venture for our 2 weeks of rest and relaxation. Get in touch with Lee on Lee.Trowbridge@notjusttravel.com or www.yourholiday.notjusttravel.com This is an insight podcast production - www.insight6.com
36 min
7 June 2024
Episode 77 - CX Data, what are the trends?
This month Richard and Rhian warble all about the UKCSI data and what it means for your business. Where can you take a competitive advantage with your CX? Find out which CX Zone your business operates in with the FREE THE CX CHECKER
21 min
28 March 2024
Episode 76 - CX Change is the constant
In episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effect this has on CX and how to approach your CX to manage change.
17 min
1 March 2024
Episode 75 - The Changing Face of Legal CX with Lee Taylor
Has the traditional law firm had its day? This month Richard Knight and Rhian Huxtable warble with Lee Taylor from Woodstock Legal. Lee talks all about marketing and client experience at Woodstock providing insights into the impact a consultancy model has on client satisfaction and loyalty.
35 min
26 January 2024
Episode 74 - 2024...here we go!
Join Richard and Rhian for their latest warble from the west country. This month, what do we need to focus on to ensure customer success in 2024 and beyond? Tune in to find out!
14 min
14 December 2023
Episode 73 - CX review 2023 & predictions for 2024
In Episode 73 of The CX Podcast R&R Richard & Rhian are warbling with Ian Kelsall, a fellow insight6 CX Director, all about how CX has played out in 2023 and what to expect in '24.
28 min
9 November 2023
Episode 72 - It’s CXmas! (well, nearly)
This month the west country duo, Richard Knight and Rhian Huxtable, warble all things festive season. Listen in to learn their 5 top tips to deliver great customer experiences during the festive period.
