The CVC Home Service Success Network

Hosted by Jerry Isenhour

Business

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Episodes

100

Latest episode

Oct 2026

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About the show

The CVC Home Service Success Network is the podcast for business owners in the home services industries that want to take their business to the next level.

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60 recent

November 6, 2026Episode 38248 min

Building Your Business With A Strong Second In Command

We'll discuss: - How to recognize when you've become the company's bottleneck. - What capabilities to look for when hiring or promoting your second. - How Visionary and Integrator responsibilities work together. - Why accountability requires real decision-making authority. - How to build alignment and a practical 90-day transition plan. Whether you're preparing to hire your first manager or strengthening an existing leadership team, this conversation will help you take the next step. Tune in and share this broadcast with a business owner who is ready to develop stronger leadership! CVC Success Group: Turning Business Dreams Into Business Realities. https://cvcsuccessgroup.com

October 23, 2026Episode 38134 min

Management Frustration & Chaos

Management often involves daily frustrations. The phone keeps ringing, schedules change, employees need answers, and unexpected problems take over your day. You stay busy—but the same frustrations keep returning. Let's talk about how to resolve those frustrations and reduce the chaos! We'll discuss how to: Track your recurring frustrations and measure their impact. Identify what keeps causing the same problems. Create a process to eliminate preventable frustrations. Choose the ONE thing that will make the biggest difference tomorrow. What frustration would you most like to eliminate from your workday? CVC Success Group—Turning Business Dreams Into Business Realities. www.CVCSuccessGroup.com

October 16, 2026Episode 38038 min

Moving Your Business to a Higher Level

Join us TODAY at 12 NOON Eastern on the CVC Home Service Success Network for a conversation with Tom Howard—owner of Lee's Air, Vice President of Customer Experience at ServiceTitan, and now rolling out American Grit University Tom brings experience growing home service companies, developing employees, and putting systems into practice. We'll explore his journey and his training venture, Real American Grit University, with lessons you can bring back to your own business. Developing technicians and future leaders Building systems your team can follow Using technology to improve performance Preparing your company for its next stage of growth Your company's growth depends on the people delivering your customer promise. How are you preparing them to succeed?

October 9, 2026Episode 37938 min

Your Business Is Profitable—But Is It Sellable?

Today we welcome special guest Mark Hartmann, a mergers and acquisitions expert, to discuss what buyers look for and how owners can begin preparing now. We'll explore: What creates value in a home-service company. How owner dependence affects a potential sale. Why revenue alone doesn't determine business value. What to do when an unsolicited buyer calls. Why the highest offered price may not deliver the best outcome. Whether selling is on your horizon or years away, this conversation can help you build a stronger company and understand your options. CVC Success Group — Turning Business Dreams Into Business Realities.

October 2, 2026Episode 37821 min

Your Office Manager Suddenly Leaves. Does Your Business Knowledge Leave With Her?

Customer promises, scheduling details, billing procedures, supplier contacts, and unfinished tasks—how much essential information lives only in one person's memory? "When Your Office Manager Leaves, Does Your Business Knowledge Leave Too?" We'll discuss the problems an unexpected departure can create, how to stabilize your office, and how documentation and cross-training help your team keep the business moving. If your office manager couldn't return tomorrow, would someone else know what to do? Make plans to join us today at noon! CVC Success Group — Turning Business Dreams Into Business Realities.

September 24, 2026Episode 37739 min

Are You Measuring What Really Matters?

Many home service companies can tell you how much revenue they produced—but can they tell you how much profit they kept? A busy schedule, ringing phones, and trucks on the road do not always mean the company is financially healthy. Without accurate measurements, waste, callbacks, poor booking rates, inefficient labor, weak margins, and missed opportunities can quietly steal the profit. Join us today on the CVC Home Service Success Network as we discuss the numbers that determine the success and profitability of a home service company. We will examine: • Revenue, gross margin, net profit, and cash flow • Marketing costs and lead-source performance • Telephone answer and booking rates • Conversion rates and average tickets • Technician productivity and labor efficiency • Callbacks, warranty work, and operational waste • Customer retention, reviews, and employee performance • How to build a useful daily, weekly, and monthly scorecard Remember: Data without action is only trivia. Successful managers track the right numbers, inspect the processes behind them, and take action when performance moves off target.

September 18, 2026Episode 37629 min

How Are You Inspecting for What Is Expected?

Establishing expectations is only the beginning. Effective managers must consistently inspect, measure, coach, and follow up to ensure company standards are being followed. During this broadcast, we will discuss: • What managers should inspect every day • How morning meetings improve communication and accountability • The importance of reviewing job quality, documentation, safety, and customer service • How to use scoreboards and KPIs to measure performance • The difference between effective inspection and micromanagement • How consistent follow-up strengthens your company culture • Why expectations without inspection eventually become suggestions Inspection should not be about catching employees doing something wrong. It should identify problems early, recognize people doing things right, improve company systems, and help every team member succeed.

September 11, 2026Episode 37520 min

What Significant Events In Your Life Are Forever Embedded In Your Memory?

Some moments divide life into "before" and "after." They may involve tragedy, loss, failure, opportunity, achievement or someone who changed the direction of our lives. These defining moments do more than create memories. They influence how we make decisions, respond to adversity, treat other people and lead our teams. The question is not simply, "What happened to me?" The more important question is, "What did that experience teach me—and how am I using that lesson today?" Join Jerry Isenhour, Sheryl Isenhour and Josh Kelley for today's CVC Home Service Success Network broadcast: Defining Moments That Shape Our Leadership We will discuss how leaders can turn unforgettable experiences into greater wisdom, stronger systems, better decisions and more meaningful leadership. What defining moment helped shape the leader you are today?

September 4, 2026Episode 37442 min

The Busy Season Is Coming, Make It a Launch for Success in 2027

Phones will ring faster than they can be answered. Schedules will fill weeks or even months in advance. Technicians and installers will be pushed to capacity. Systems will be stressed, mistakes can increase, and opportunities may be lost. But here's the bigger question: What are you going to do with all that demand? A great busy season shouldn't simply produce great revenue for a few months. It should create the foundation for a stronger and more profitable 2027. Join us on the CVC Home Service Success Network LIVE at 12:00 PM Eastern as we discuss how chimney and fireplace companies can turn the coming rush into long-term opportunity. We'll discuss capturing overflow leads instead of losing them, building a database for future marketing, scheduling appropriate work into the softer months, following up on unsold estimates, protecting margins as capacity is stretched, reducing operational failures, retaining customers, protecting your team from burnout, and using the problems exposed during the rush to improve your systems for 2027. Don't just survive the busy season—harvest it! The opportunities created during the next several months could become the customers, backlog, revenue, and profits that carry your company through the softer season of 2027. A great busy season fills today's schedule. A great strategy uses today's busy season to fill tomorrow's schedule.

August 28, 2026Episode 37348 min

Where Will Tomorrow's Technician's Come From?

Ask almost any home-service business owner what one of their biggest challenges is today, and you'll hear: "Finding good people!" But maybe we need to ask a different question: Why aren't more young people choosing the skilled trades as a career? For decades, young people have often been encouraged to pursue college while careers in the trades were presented as a second choice. At the same time, many home-service companies have been advertising jobs when they should be marketing careers and futures . On this episode of the CVC Home Service Success Network , we're going to discuss what home-service business owners can do to change that. We'll explore: Why young people often overlook careers in the trades Why parents can play an important role in career decisions How to change the perception of skilled-trade careers Why companies should hire for character and train for skill How to create a career ladder young employees can see The importance of training, mentorship and advancement Why your company culture affects recruiting How to create an Employee Value Proposition Why recruiting today is really another form of marketing How we can start building tomorrow's technicians today The future of the trades isn't something we can simply wait for. We have to build it! Stop looking for people to simply fill trucks. Start giving talented young people an opportunity to build a career, develop valuable skills, become leaders and create a future they can be proud of.