The Business Savvy Therapist: Marketing, Hiring & Systems to Grow and Scale Your Therapy Practice

Hosted by Nicole McCance

Business Entrepreneurship

Website RSS feed

Episodes

179

Latest episode

Aug 2026

Language

About the show

The Business Savvy Therapist podcast helps Psychotherapists learn the strategies to scale from solo practice to a 7 figure group practice that is automated. Therapists didn’t learn anything about business in grad school and this podcast is exactly what they need to be successful.  Host, Nicole McCance is a Psychologist turned Business Coach who was able to grow her practice to 55 therapists and multiple 7 figures, in 3 years and sell it in her 4th year. Each episode walks Therapists through exactly what to do to help more people, make more money and have more freedom. 

Listen to episodes

60 recent

September 8, 202619 min

ClinicMonk™: Track Your Practice Growth in One Dashboard

Want to work closely with me for six months? Come to my FREE Open House ! https://mccancemethod.com/open-house/ Want to watch this episode on video? Check it out here on YouTube: https://youtu.be/YoA3HwzEhVI In this episode, I walk you through the ClinicMonk™ practice growth dashboard and show you the metrics that can help you make smarter decisions about hiring, marketing, and expansion. I break down what your leads, booking rate, show rate, and conversion rate are really telling you so you can spot problems quickly and keep your practice growing. Make sure to bring your paper and pen because this episode is full of actionable tips! Here are some key points in this episode: [02:53] How to track leads and practice growth. [04:03] Why 90-day data matters for big decisions. [05:15] What to check when leads drop. [10:01] How to improve your booking rate. [12:53] Ways to increase your show rate. [14:18] How to boost consult call conversions. Links From The Episode: Join the ClinicMonk™ waitlist → https://clinicmonk.com/ Want the Consult Call Script ? DM me @nicole.mccancemethod on Instagram with just three words “Consult Call Script” and I will send it right your way. Click here: https://www.instagram.com/nicole.mccancemethod/ Here is the Janeapp link for TWO free months on us! https://janesoftware.partnerlinks.io/ytg4vn Use Coupon: MCCANCE2MO Mentioned in this episode: Want to work closely with me for six months? Come to my FREE Open House! https://mccancemethod.com/open-house/

September 1, 202618 min

ClinicMonk™: Track Every Inquiry in a Visual Pipeline

Sign up for my FREE 3 Day Accelerator - How I Built and Sold a 7-Figure Therapy Practice in 3 Years → https://mccancemethod.com/free-3-day-live-course/ Want to watch this episode on video? Check it out here on YouTube: https://youtu.be/0j7z97wzFdk In this episode, I take you inside ClinicMonk™ and show you how its visual pipeline helps you track every inquiry from the moment it comes in. I share how you can automate follow-ups, monitor your leads and conversion rates, and quickly spot where things are getting stuck so you can make smarter marketing and intake decisions. Make sure to bring your paper and pen because this episode is full of actionable tips! Here are some key points in this episode: [02:36] See how ClinicMonk™ tracks every inquiry in one visual pipeline. [03:22] Automate follow-up for forms, missed calls, and consult bookings. [08:09] Learn why fast follow-up is key to converting leads. [09:45] Track which inquiries come from Google Ads. [10:37] Identify qualified and unqualified leads. [14:24] Spot intake and conversion bottlenecks quickly. Links From The Episode: Join the ClinicMonk™ waitlist → https://clinicmonk.com/ Google Workspace → https://referworkspace.app.goo.gl/EtJ2 Here is the Janeapp link for TWO free months on us! https://janesoftware.partnerlinks.io/ytg4vn Use Coupon: MCCANCE2MO Mentioned in this episode: 3 Day Accelerator Mid-Roll Ad Sign up for my FREE 3 Day Accelerator - How I Built and Sold a 7-Figure Therapy Practice in 3 Years → https://mccancemethod.com/free-3-day-live-course/

August 25, 202623 min

How ClinicMonk™ Helps Therapy Intake Coordinators Convert More Consult Calls

Sign up for my FREE 3 Day Accelerator - How I Built and Sold a 7-Figure Therapy Practice in 3 Years → https://mccancemethod.com/free-3-day-live-course/ Want to watch this episode on video? Check it out here on YouTube: https://youtu.be/2LUtzjEVMCM?si=DjAySfkbYw9JM3Mq In this episode, I share why I now recommend having an intake coordinator handle your therapy practice’s consult calls—and how ClinicMonk™ can make the entire process easier. I walk you through how a CRM can help you track leads, improve consult call conversions, automate follow-ups, and make sure fewer potential clients fall through the cracks. Make sure to bring your paper and pen because this episode is full of actionable tips! Here are some key points in this episode: [01:31] Why intake coordinators should handle consult calls. [04:19] How better matching can improve conversions. [06:02] How ClinicMonk™ tracks conversion rates. [09:48] How automated follow-ups keep leads moving. [12:27] How lead nurturing prevents lost opportunities. [18:35] How simpler booking improves conversions. Links From The Episode: Join the ClinicMonk™ waitlist → https://clinicmonk.com/ Admin Tasks Checklist → https://bonuscontent1.s3.us-east-2.amazonaws.com/BONUS+TMM+Admin+Tasks+Checklist+-+Admin+Task+Checklist.pdf Want the Consult Call Script ? DM me @nicole.mccancemethod on Instagram with just three words “Consult Call Script” and I will send it right your way. Click here: https://www.instagram.com/nicole.mccancemethod/ Here is the Janeapp link for TWO free months on us! https://janesoftware.partnerlinks.io/ytg4vn Use Coupon: MCCANCE2MO Mentioned in this episode: 3 Day Accelerator Mid-Roll Ad Sign up for my FREE 3 Day Accelerator - How I Built and Sold a 7-Figure Therapy Practice in 3 Years → https://mccancemethod.com/free-3-day-live-course/

August 18, 202622 min

ClinicMonk™ A CRM Built for Therapy Practice Owners

Want to watch this episode on video? Check it out here on YouTube: https://youtu.be/wBpDGK0AnFU In this episode, I introduce ClinicMonk™, the CRM I created specifically for therapy practice owners. I explain how it helps you organize leads, automate follow-ups, track your marketing, improve conversion rates, and build a practice that can grow with more ease and freedom. Make sure to bring your paper and pen because this episode is full of actionable tips! Here are some key points in this episode: [02:18] What a CRM is and how it differs from an EHR. [05:15] Why Google Ads leads do not always become bookings. [06:32] How ClinicMonk™ tracks bookings and lead sources. [09:10] How automation reduces friction and improves booking rates. [12:49] The key metrics tracked inside ClinicMonk™. [17:28] Why one intake coordinator can improve conversions. Links From The Episode: Join the ClinicMonk™ waitlist here for updates on the launch party→ https://clinicmonk.com/ Here is the Janeapp link for TWO free months on us! https://janesoftware.partnerlinks.io/ytg4vn Use Coupon: MCCANCE2MO The 22 Immutable Laws of Marketing by Al Ries and Jack Trout: https://amzn.to/453Gbip (US) https://amzn.to/4uuDTnf (CAD) Mentioned in this episode: 3 Day Accelerator Mid-Roll Ad Sign up for my FREE 3 Day Accelerator - How I Built and Sold a 7-Figure Therapy Practice in 3 Years → https://mccancemethod.com/free-3-day-live-course/

August 11, 20261 hr 12 min

Success Stories: The Strategies Behind Thriving Group Practices

Want to watch this episode on video? Check it out here on YouTube: https://youtu.be/C8BajJwh3ls In this episode, I sit down with successful group practice owners, all graduates of my program Clinic Growth Map™, to unpack the strategies, mindset shifts, and systems that helped them grow thriving practices. They share honest lessons about hiring, marketing, leadership, money, and creating a business that gives them more freedom and flexibility, along with the real-world insights they gained while building their practices. Make sure to bring your paper and pen because this episode is full of actionable tips! Here are some key points in this episode: [09:00] Building a therapy group practice while working full-time. [10:45] Overcoming fears around hiring, money, and success. [15:18] Using consistent marketing, SEO, and referrals to grow. [28:30] Creating systems that support leadership and freedom. [33:28] Hiring your first therapist before you feel ready. [58:45] Improving recruitment through internships and referrals. Links From The Episode: Learn more about The Clinic Growth Map™ by booking a FREE strategy call with one of our advisors → https://mccancemethod.com/strategy-call/ The McCance Method → https://mccancemethod.com/ Take a peek at some of our amazing member's success stories https://mccancemethod.com/testimonials/ and live testimonials https://mccancemethod.com/member-feedback/ Here is the Janeapp link for TWO free months on us! https://janesoftware.partnerlinks.io/ytg4vn Use Coupon: MCCANCE2MO Mentioned in this episode: Masterclass Ad Sign up for my FREE Masterclass- How to Build a 7-Figure Group Practice and earn 1 CE Hour → https://mccancemethod.com/webinar-free-masterclass-from-solo-to-superteam/

August 4, 202623 min

The Revenue Leaks in Your Practice You Don't Know About

Sign up for my FREE Masterclass - How to Build a 7-Figure Group Practice and earn 1 CE Hour → https://mccancemethod.com/webinar-free-masterclass-from-solo-to-superteam/ In this episode, I sit down with Jeremy Zug from Practice Solutions to uncover the hidden revenue leaks that could be costing your therapy practice thousands of dollars. We discuss collecting client payments, negotiating insurance rates, tightening your billing process, and why every practice owner needs to trust—but verify—their financial systems. Make sure to bring your paper and pen because this episode is full of actionable tips! Here are some key points in this episode: [03:49] Why uncollected payments drain practice revenue. [05:02] How admin checklists protect cash flow. [08:52] The cost of chasing unpaid claims. [12:16] Why to check insurance rates before credentialing. [15:08] Using rate data to negotiate better pay. [18:04] How better billing workflows reduce denials. Links From The Episode: Get 30% off your first month with Practice Solutions. Use Code: MCCANCE30. https://www.practicesol.com/contact Here is the Janeapp link for TWO free months on us! https://janesoftware.partnerlinks.io/ytg4vn Use Coupon: MCCANCE2MO More about Jeremy: Jeremy Zug has over a decade of experience in the healthcare industry. Jeremy is known for his expertise in insurance billing, and frequently writes and speaks on topics that support mental health professionals in achieving financial health and operational excellence. He co-founded Practice Solutions with his wife Kathryn in 2017, relying on their combined knowledge from private practices they had worked at while in college. Practice Solutions is an expanded medical billing company offering billing services, professional services, and educational resources to thousands of mental and behavioral healthcare providers for optimal revenue cycle management. Want to Connect with Jeremy? Facebook: https://www.facebook.com/Practicesol/ Instagram: https://www.instagram.com/practicesolutionsbilling LinkedIn: https://www.linkedin.com/company/practice-solutions-llc

July 28, 202619 min

Why Every Therapy Practice Needs a CRM

Sign up for my FREE Masterclass - How to Build a 7-Figure Group Practice and earn 1 CE Hour → https://mccancemethod.com/webinar-free-masterclass-from-solo-to-superteam/ In this episode, I explain why every group practice needs a CRM in 2026 and how it can stop valuable inquiries from slipping through the cracks. I also share how a CRM can improve your response time, automate your follow-ups and help you understand which marketing strategies are actually bringing qualified clients into your practice. Make sure to bring your paper and pen because this episode is full of actionable tips! Here are some key points in this episode: [01:42] CRM vs. EHR. [03:20] Why leads get lost. [05:07] The importance of fast follow-ups. [06:29] Automating texts and follow-ups. [08:35] Introducing ClinicMonk™ [16:35] Tracking qualified leads. Links From The Episode: Join the ClinicMonk™ waitlist → https://clinicmonk.com/ Here is the Janeapp link for TWO free months on us! https://janesoftware.partnerlinks.io/ytg4vn Use Coupon: MCCANCE2MO

July 23, 202621 min

How to Increase Your Consult Conversion Rate Without Lowering Your Fees

Sign up for my FREE Masterclass - How to Build a 7-Figure Group Practice and earn 1 CE Hour → https://mccancemethod.com/webinar-free-masterclass-from-solo-to-superteam/ Want to watch this episode on video? Check it out here on YouTube: https://youtu.be/qotZE89J-AY In this episode, I sit down with Maria, CEO of Mentaya, to discuss how therapists can increase their consult conversion rate without lowering their fees. We share practical ways to confidently communicate your value, address money objections and help private-pay clients understand their out-of-network insurance benefits. Make sure to bring your paper and pen because this episode is full of actionable tips! Here are some key points in this episode: [02:55] How to handle money objections. [04:13] Reducing sticker shock with insurance benefits. [07:15] Communicating value instead of defending your fee. [08:32] Avoiding negotiation after sharing your rate. [10:09] How out-of-network reimbursements work. [17:43] Preventing consult-call ghosting. Links From The Episode: Try Mentaya’s benefits checker free for 30 days using the promo code MCCANCEMETHOD : https://www.mentaya.com/therapists/MCCANCEMETHOD?utm_source=Podcast&utm_medium=Influencer&utm_campaign=influencer_pilot_q2_2026&utm_content=nmccance_podcast_july&utm_term=x More about Maria: Maria is a founding team member and now CEO of Mentaya, where she helps private-practice therapists navigate out-of-network insurance billing, helping therapists build their practice without needing to take insurance. Born and raised in the Dominican Republic and a Psychology grad from Duke, she pairs deep empathy for providers with a builder's curiosity and growth mindset. Her mission: make quality mental health care easier to deliver and easier to access. Want to Connect with Mentaya? Website: https://www.mentaya.com/ Instagram: https://www.instagram.com/joinmentaya/

July 21, 202623 min

How Therapists Get Found in AI Search

Sign up for my How They Did It Success Panel with Group Practice Owners - get the ‘ah-ha’ moment you need to keep moving forward→ https://mccancemethod.com/success-panel-with-group-practice-owners/ In this episode, I talk about how therapists can get found through AI search and why your website content matters more than ever. I share the types of specialty pages you need, how to write content that speaks to what clients are actually searching for, and why specificity is key to getting noticed by both AI bots and potential clients. Make sure to bring your paper and pen because this episode is full of actionable tips! Here are some key points in this episode: [02:00] Why website content matters for AI search. [03:13] How AI search differs from Google. [07:16] The three types of specialty pages you need. [08:56] What clients are really searching for. [14:44] Why specificity helps clients connect. [18:12] How FAQs improve AI search visibility. Links From The Episode: Episode #105: Content Marketing that Converts Clients - https://mccancemethod.com/episode-105-content-marketing-that-converts-clients/

July 14, 202625 min

Therapy Website Updates to Help You Grow From Solo to Group Practice

Sign up for my How They Did It Success Panel with Group Practice Owners - get the ‘ah-ha’ moment you need to keep moving forward→ https://mccancemethod.com/success-panel-with-group-practice-owners/ In this episode, I chat with Shayah Reed from Virtual Balance about the website updates you need when growing from a solo to a group practice. We talk about how to make your website easier to navigate, improve conversions, support SEO, and help more clients book with the right therapist. Make sure to bring your paper and pen because this episode is full of actionable tips! Here are some key points in this episode: [03:48] Why your website needs to convert before investing in marketing. [04:38] How to update your About page for a group practice. [08:18] Why every therapist needs an individual bio page. [11:16] How direct booking links reduce friction. [17:30] Why service pages should be split up. [19:51] How SEO helps your website grow over time. Links From The Episode: Here is the Janeapp link for TWO free months on us! https://janesoftware.partnerlinks.io/ytg4vn Use Coupon: MCCANCE2MO Diagnostic Website Quiz - http://www.virtuwellbalance.com/diagnostic-website-quiz Keywords Everywhere - https://keywordseverywhere.com/ Ubersuggest - https://neilpatel.com/ubersuggest/ Google Keyword Planner - https://business.google.com/aunz/ad-tools/keyword-planner/ More about Shayah: Shayah is the Founder of Virtuwell Balance, a woman-run design and marketing agency serving therapists and health practitioners across North America. Since 2019, Shayah and her team have supported over 400 clinics in growing their revenue and expanding their impact through intentional web design and organic marketing. With a passion for mental health, holistic wellness, and mindful marketing strategies, Shayah is on a mission to help therapists attract and convert aligned clients through their websites and create meaningful change in their communities. Want to Connect with Shayah? Virtuwell Balance: www.virtuwellbalance.com Instagram: https://instagram.com/virtuwell.balance