The Broker Link

Hosted by The Brokerage Inc.

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100

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Sep 2026

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The Broker Link empowers insurance agents to sell more, earn more and stay independent. Hosted by The Brokerage Inc.

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60 recent

September 8, 202630 min

Diversify to Thrive: Expanding Your Health Insurance Portfolio with MedMutual Protect

On this episode of The Broker Link , National Health Sales Director Mike Papuc sits down with Kyle Rogers of MedMutual Protect to discuss why diversification is becoming increasingly important for health insurance agents. With changes impacting the ACA marketplace, Medicare commissions, and carrier participation, Mike and Kyle explore how agents can expand their portfolios with supplemental health insurance solutions. Kyle highlights Med Mutual Protect's à la carte product offerings, including specified disease, accident, and fixed indemnity coverage, designed to help provide affordable protection while addressing gaps in traditional health plans. The conversation also covers simplified medical underwriting, nationwide coverage, and options that can help clients manage deductibles and out-of-pocket expenses. With Med Mutual Protect celebrating 70 years in the industry, Kyle emphasizes the company's focus on stability, affordability, and accessible coverage. For agents, the message is clear: diversification can create new opportunities, provide more solutions for clients, and open the door to additional revenue streams. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

September 1, 20261 hr 14 min

2027 AEP Carrier Rollouts: What Agents Need to Know | Part 2 – Wellcare, UnitedHealthcare & Humana

On this episode of The Broker Link , Josh Slattery and David Ireland continue the 2027 AEP Carrier Rollout Series with a look at the strategic direction of three major players in the Medicare market: UnitedHealthcare, Humana, and Wellcare . Chapters: :00 - 1:15 Open 1:15 - 20:30 Wellcare 20:30 - 50:51 UnitedHealthcare 50:51 - 1:13:13 Humana The conversation explores how each carrier is adapting to a changing healthcare landscape, focusing on profitability, quality, technology, and members' evolving needs. David and Josh discuss Wellcare's efforts to strengthen its Medicaid and Medicare businesses and stabilize its workforce and operations heading into 2027. They also examine UnitedHealthcare's focus on quality, innovation, and streamlining prior authorization, along with the company's continued growth. Humana's strategy centers on prioritizing quality over volume and making benefit adjustments designed to support long-term sustainability. Technology and artificial intelligence are another key part of the discussion, as both UnitedHealthcare and Humana invest in tools designed to improve the member experience and create greater operational efficiency. For agents preparing for 2027 AEP, understanding these carriers' strategic direction can provide valuable perspective as they evaluate plans and prepare for the year ahead. Listen now to Part 2 of The Broker Link's 2027 AEP Carrier Rollout Series. If you missed Part 1, with HealthSpring & Aetna, go back and listen to that episode as well. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

August 25, 202620 min

Stop Selling, Start Solving: Winning with Provider Relations

Building strong provider relationships starts long before asking for referrals or discussing products. In this episode of The Broker Link , host Danielle Tworek sits down with Aleshia Holliday, Director of Provider Relations at The Brokerage Inc., to share practical strategies for helping agents become trusted partners with provider offices. Aleshia explains some of the most common mistakes agents make when approaching clinics, including moving too quickly, leading with a sales pitch, or viewing front desk staff as obstacles rather than valuable partners. Instead, she encourages agents to slow down, build genuine relationships, and take time to understand the daily challenges providers and their teams face. Throughout the conversation, Danielle and Aleshia discuss the importance of empathy, consistency, and delivering meaningful value. Whether it's helping with insurance verification, supporting value-based care initiatives, maximizing patient databases, or simply becoming a reliable resource, agents who focus on solving problems—not making sales—are the ones who build lasting partnerships. The episode also offers practical networking advice, encouraging agents to ask thoughtful questions, identify pain points, and provide solutions that make life easier for providers and their staff. To help agents succeed, The Brokerage Inc. offers ongoing training, educational resources, and provider relations support designed to build confidence and strengthen relationships in the field. You can reach Alesha at aleshia at thebrokerageinc.com. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

August 18, 202619 min

The Annuity Opportunity: Helping Clients Create Lifetime Income

The annuity market is booming, and the opportunity for agents is growing right alongside it. In this episode of The Broker Link , Chris Newberry sits down with Colby Cox to discuss the rapid growth of the annuity market, the important role these products can play in retirement planning, and how agents can incorporate annuities into their business. Chris and Colby highlight the growing need for reliable retirement income, particularly as fewer Americans have access to traditional pensions. They explain how annuities can provide lifetime income and offer tax advantages that may make them an attractive alternative to traditional savings vehicles such as bank CDs. The conversation breaks down the major types of annuities, including immediate and deferred annuities, as well as income and accumulation strategies. They also explore fixed and fixed index annuities and how each can serve different client needs depending on their retirement goals. The episode also introduces The Brokerage Inc.'s expanded in-house annuity support, including new tools, resources, and training designed to make the annuity process easier for agents. With additional support available throughout the process, agents can confidently expand their product offerings while helping clients build more secure retirement strategies. Whether you're new to annuities or looking to grow your existing business, this episode provides a practical look at why annuities are becoming an increasingly important part of the retirement conversation—and the opportunity they represent for agents. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

August 11, 202621 min

AI for Insurance Agents: Tools to Grow Your Business Smarter

In this episode of The Broker Link Podcast , The Brokerage Inc. President Emeritus Mike Smith explores how artificial intelligence is helping insurance agents become more efficient, strengthen client relationships, and grow their businesses. Mike introduces three AI-powered platforms designed to support agents at every stage of the client journey. AgentReview.net helps agents build credibility through verified online reviews; Medicare Mike serves as a digital AI assistant that educates Medicare prospects and answers common questions; and Aiden RX simplifies the annual prescription drug plan review process by automating much of the work involved in renewals. Throughout the episode, Mike emphasizes that AI isn't replacing agents—it's empowering them. By automating routine tasks and providing smarter ways to engage clients, these tools allow agents to spend more time building relationships, delivering personalized guidance, and growing their businesses. Whether you're just beginning to explore AI or looking for practical ways to integrate it into your agency, this episode offers valuable insights into how technology can improve efficiency, support compliance, and help you stay ahead in an evolving insurance industry. Mike also mentioned a few links. For Agent Review: https://agentreview.net/a/mike-smith#add-review To reach out to Mike: mike at thebrokerageinc.com Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

August 4, 20261 hr 6 min

2027 AEP Carrier Rollouts: What Agents Need to Know | Part 1 - HealthSpring & Aetna

Chapters: :00 - 17:00 - 2027 AEP Overview 17:00 - 41:00 - HealthSpring 41:00- 1:05:00 - Aetna The 2027 AEP season is here, and with it comes significant changes that every Medicare agent needs to understand. In the first episode of a special two-part Carrier Rollout Series , co-hosts Josh Slattery and David Ireland break down the latest carrier announcements, industry trends, and regulatory updates shaping the upcoming Annual Enrollment Period. The discussion begins with the continued impact of the Inflation Reduction Act on the Medicare Advantage market. As plan revenues struggle to keep pace with rising healthcare costs, carriers are making strategic adjustments to benefits, networks, and product offerings. Josh and David explain what these market pressures mean for agents and how they may influence client conversations during AEP. The episode also explores key carrier updates, including HealthSpring's transition to the HCSC brand and its continued focus on HMO products and Dual Special Needs Plan (DSNP) expansion. The hosts discuss Aetna's strategy centered on network efficiency and product enhancements, noting that approximately 60% of members are expected to experience stable or improved benefits despite ongoing market challenges. Beyond carrier-specific news, the conversation covers important regulatory updates, changes to the SSBCI qualification process, and why ancillary products will continue to play a vital role in helping clients address coverage gaps. Josh and David also preview additional carrier releases, market expansions, and emerging opportunities that agents should be watching as the rollout season continues. Whether you're preparing for your first client appointment or refining your AEP strategy, this episode provides the insights needed to stay informed and confident heading into the 2027 selling season. Be sure to tune in for Part 2 , coming later this August, as Josh and David continue their analysis of the latest carrier rollouts and what they mean for your business. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

July 28, 202632 min

NCD's Approach to Better Benefits and Better Member Experiences

Ancillary benefits are no longer just an add-on—they're an essential part of helping clients build comprehensive health coverage. In this episode of The Broker Link , host Mike Papuc welcomes Jamison Keller, Chief Commercial Officer at NCD, to discuss how ancillary products are improving customer experiences while creating new opportunities for insurance agents. Jamison shares NCD's mission of improving lives through better health and exceptional service, offering a portfolio of products that includes dental, vision, accident medical expense plans, and an upcoming hospital indemnity product. He explains how these solutions complement major medical coverage by helping clients manage out-of-pocket costs while gaining access to valuable provider network discounts. The conversation also explores why agents should make ancillary products part of every client conversation. Jamison highlights the importance of cross-selling dental and vision coverage—not only because they help protect physical and mental health, but because they strengthen client relationships and increase long-term retention. You'll also get an inside look at NCD's commitment to customer service, including its U.S.-based member care team, rapid response times, and highly rated member experience. Learn more about NCD online at https://www.ncd.com Learn more about partnering with The Brokerage Inc. and how to get contracted with NCD by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

July 21, 202640 min

Beyond ACA & Medicare: Why Ancillary Products Matter with Manhattan Life

In this episode of The Broker Link , host Mike Papuc, National Health Sales Director at The Brokerage Inc., welcomes Darcy Soltys, Regional Vice President, and Jason Yoo, Vice President of Individual Sales at Manhattan Life, for a conversation about the evolving health insurance landscape and why ancillary products are becoming more important than ever. As ACA and Medicare continue to evolve, the guests explain why agents should look beyond major medical plans and consider offering supplemental solutions that help fill coverage gaps. They highlight Manhattan Life's Affordable Choice plan, which provides valuable first-dollar benefits with no deductible and no copay, giving clients additional financial protection while creating new opportunities for agents. Throughout the episode, Mike, Darcy, and Jason emphasize the importance of product diversification. By bundling ancillary products with ACA or Medicare plans, agents can provide more comprehensive solutions that better meet their clients' needs while strengthening retention and growing their business. The conversation also explores how Manhattan Life's streamlined e-app simplifies the enrollment process, making it easier for agents to quote, enroll, and serve clients efficiently. Whether you're looking to expand your product portfolio, increase client value, or stay ahead in today's evolving healthcare market, this episode offers practical strategies to build stronger client relationships through ancillary coverage. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

July 14, 20265 min

Protecting the Paycheck: Why Disability Insurance Matters

What happens if your client can't work? While many clients focus on protecting their families with life insurance or planning for long-term care later in life, one of their greatest financial assets—their paycheck—is often left unprotected. In this mini-episode of The Broker Link , hosts Cristal Bustillos and Chris Newberry explore why disability insurance is an essential part of a well-rounded financial protection strategy. They explain how disability insurance provides income replacement during a client's working years, helping protect their lifestyle and financial obligations if illness or injury prevents them from earning a living. Cristal and Chris walk listeners through the disability insurance process, including medical underwriting, income verification, and the structure of benefits. They also discuss how different carriers specialize in serving a wide range of occupations, from white-collar professionals and business owners to blue-collar and skilled trade workers, making disability insurance a solution for far more clients than many agents realize. The conversation also highlights how The Brokerage's Life Department makes it easy for producers to enter the disability insurance market through its turnkey DI Partners program. With access to experienced specialists, product expertise, and dedicated support, agents can confidently introduce disability insurance into client conversations without having to become experts overnight. Beyond the client benefits, Cristal and Chris discuss why disability insurance represents a significant business opportunity for producers. In addition to helping clients protect their most valuable asset—their income—disability insurance can generate meaningful commissions and long-term renewal income, creating lasting value for both clients and agents. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

July 7, 202632 min

ICHRAs Are Here: Why Every Agent Needs to Pay Attention

Individual Coverage Health Reimbursement Arrangements (ICHRAs) are quickly becoming one of the biggest opportunities in employee benefits, and on this episode of The Broker Link , Mike Papuc sits down with John Ross Hopkin to discuss why brokers should be paying attention. The conversation explores how ICHRAs are transforming the way employers offer health benefits by providing an alternative to traditional group health insurance. With affordability continuing to challenge both businesses and employees, ICHRAs are giving employers greater flexibility while helping control healthcare costs. Mike and John Ross highlight the rapid growth of ICHRAs in 2026, noting that more than half of brokers are now utilizing this strategy. They also discuss how major employers, including Amazon and Southwest Airlines, have adopted ICHRAs as part of their employee benefits approach, signaling a significant shift in the marketplace. The episode emphasizes the importance of broker education, explaining how understanding ICHRAs can open new opportunities for business growth and client retention. They also break down the critical role third-party administrators (TPAs), such as Ameriflex and Predictable Benefits, play in helping employers successfully implement these plans. Whether you're looking to help employers reduce costs, retain employees, or expand your own business, this episode provides valuable insights into one of the fastest-growing segments of the health insurance industry. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/