The Broker Link: Insurance Insights for Agents

Hosted by The Brokerage Inc.

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100

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Oct 2026

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About the show

The Broker Link: Insurance Insights for Agents Stay informed. Stay competitive. Stay connected. The Broker Link Podcast, presented by The Brokerage Inc., brings insurance agents the latest industry news, carrier updates, and strategies to grow their business. From Medicare Advantage and ACA health insurance to life insurance, annuities, compliance, and alternative coverage solutions, we cover the topics that matter most to today's insurance professionals. Join our hosts and industry experts for conversations with leading insurance carriers, executives, and professionals who share valuable insights, emerging trends, and practical strategies to help agents navigate an ever-changing marketplace. Whether you're an independent insurance agent, agency owner, or industry professional, The Broker Link helps you stay ahead of the changes, discover new opportunities, and better serve your clients. The Broker Link — Your connection to the insurance industry.

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November 3, 202632 min

HealthSpring's 2027 Strategy: Putting Members and Agents First

As the Medicare landscape evolves, HealthSpring is focused on building strong agent partnerships, delivering competitive products, and keeping members at the center of every decision. On this episode of The Broker Link Podcast , The Brokerage Inc.'s Executive Vice President, Josh Slattery , welcomes Elizabeth Davis, Vice President of National Partnerships at HealthSpring , for an inside look at the company's strategy heading into 2027. Elizabeth discusses HealthSpring's brand transition and how its renewed identity is resonating with agents, providers, and the broader insurance community. She also highlights the company's focus on HMO products, D-SNP plans, member incentives, and a thoughtful approach to C-SNP expansion. Josh and Elizabeth explore the importance of quality over quantity , emphasizing strong agent performance, member retention, and helping beneficiaries understand the medical benefits that matter most. The conversation also covers HealthSpring's commitment to the independent broker channel, its portfolio of Medicare Advantage, Part D, and Medicare Supplement products, and how agents can navigate ongoing market disruptions while keeping clients first. With AEP in full swing, this episode offers valuable insight into HealthSpring's direction, opportunities for agents, and the importance of building long-term relationships through quality enrollments. Learn more about partnering with The Brokerage Inc. at www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

October 29, 202618 min

Presidio 2027: New Markets, New Opportunities & What's Ahead

Presidio is looking ahead to 2027, and there are some exciting updates for agents! On this episode of The Broker Link Podcast , The Brokerage Inc.'s National Health Sales Director, Mike Papuc , welcomes back Sergio Archuleta with Presidio Healthcare for an update on the company's growth, coverage changes, and plans for the year ahead. Building on their previous conversation about alternative health insurance solutions, Mike and Sergio discuss Presidio's expansion plans for 2027, including new markets in Florida, North Carolina, Georgia, Indiana, and Ohio , as the company works toward offering coverage in 20–28 states. Looking ahead, Sergio shares potential opportunities involving wellness policies, agent commissions, and preventive care services, along with Presidio's continued focus on affordable premiums, guaranteed renewability, and helping members navigate healthcare expenses. Throughout the conversation, Mike and Sergio emphasize the importance of understanding alternative coverage options and how they may fit into a client's overall healthcare needs. Learn more about partnering with The Brokerage Inc. at www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every week. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

October 27, 202631 min

Beyond the ACA: Tackling the Affordability Crisis with MedMutual Protect

With health insurance affordability becoming a growing concern, agents need more options than ever to help clients find coverage that fits their needs and budgets. On this episode of The Broker Link Podcast , The Brokerage Inc.'s National Health Sales Director, Mike Papuc , welcomes back Kyle Rogers with MedMutual Protect for a timely conversation about rising health insurance costs and the growing need for alternative coverage solutions. Building on their previous discussion about diversifying an agent's portfolio, Mike and Kyle take a closer look at how the loss of enhanced premium tax credits is impacting affordability and why traditional ACA coverage may not always be the best fit for every client. Kyle shares examples of MedMutual Protect's flexible coverage options, including plans around $250 per month for a 35-year-old and potentially under $1,000 per month for a family of four , depending on eligibility and coverage. They also explore cash pricing, optional telehealth services, and the importance of conducting a thorough needs analysis to identify the right solutions for each client. The message for agents? Don't limit the conversation to ACA alone. Understanding the benefits and limitations of alternative coverage options can help you better serve clients navigating today's challenging health insurance market. Learn more about partnering with The Brokerage Inc. at www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every week. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

October 22, 202632 min

Aetna's AEP Outlook: Stability, Growth & Commitment to Agents

On this episode of The Broker Link Podcast , The Brokerage Inc.'s Executive Vice President, Josh Slattery , welcomes Frankie Satterfield-Vaughn, Executive Director of National Field Distribution for Aetna , for an inside look at Aetna's strategy heading into the upcoming Annual Enrollment Period (AEP). With more than 150 years of experience, Aetna continues to focus on stability, sustainable growth, and its commitment to the agents who serve Medicare beneficiaries every day. Frankie shares why field agents remain essential to Aetna's success, accounting for 63% of its business , and reinforces the company's commitment to external distribution despite ongoing changes in the Medicare market. Josh and Frankie also explore growth opportunities in markets like Minnesota, Dallas, and Pennsylvania, Aetna's focus on quality over rapid expansion, and its plans to maintain full fair market value (FMV) payments to agents . The conversation also highlights the importance of diversifying into ancillary products to strengthen client relationships and create additional business opportunities. As agents prepare for AEP, this episode offers valuable insight into Aetna's long-term vision, commitment to agent partnerships, and opportunities to build a stronger, more sustainable business. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every week. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

October 20, 202648 min

Looking Ahead to 2027: UnitedHealthcare's ACA Updates

On this episode of The Broker Link Podcast , host Mike Papuc, National Health Sales Director at The Brokerage Inc., welcomes Claudia Amaya, Regional Vice President, and Sonia Porras, Agency Manager, with UnitedHealthcare to discuss what's ahead for the 2027 ACA market. Claudia and Sonia share UnitedHealthcare's vision for the coming year, highlighting new opportunities for agents, the importance of compliance and ethical business practices, and the company's continued focus on improving the member experience. The conversation explores UnitedHealthcare's expansion of value-based care through Sanitas plans , member reward opportunities of up to $275 for qualifying activities , and the introduction of Avery , a proactive AI tool designed to enhance member engagement. They also discuss the importance of language preferences, particularly when serving Hispanic communities, and how digital engagement can help improve member retention. Mike, Claudia, and Sonia also highlight the Complete Choice network , dental rollover benefits, and additional opportunities for agents to grow their business while helping clients better understand and utilize their coverage. With Open Enrollment approaching, this episode offers agents a closer look at UnitedHealthcare's 2027 updates, innovative tools, and strategies for building stronger relationships with members. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

October 15, 202625 min

Virtual Care, Real Savings: Inside Antidote Health

On this episode of The Broker Link Podcast , host Mike Papuc, National Health Sales Director at The Brokerage Inc., sits down with Jason Madrak of Antidote Health to explore how virtual healthcare is changing how consumers access care and manage healthcare costs. Jason shares what makes Antidote Health's approach different, including a virtual primary care physician (PCP) and unlimited telehealth visits at no additional cost. With about 40% of members actively using the virtual care component, Antidote shows how convenient access to care can help members avoid traditional office visit copays. The conversation also highlights Antidote Health's expansion into Texas and Georgia , its growing provider network, and the company's focus on member satisfaction and operational excellence. Mike and Jason discuss how Antidote's pricing compares with more established carriers and why looking beyond the monthly premium is important. While some plans may have higher premiums, the potential savings through virtual care can provide additional value for consumers. For agents navigating today's competitive ACA marketplace, this episode offers a closer look at Antidote Health's virtual-first approach, its potential benefits for clients, and another coverage option to consider when helping consumers find a plan that fits their needs. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every week. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

October 13, 202640 min

Get Ready for Open Enrollment: HealthSherpa's Jordyne Cerullo Breaks Down the CMS Changes

Changes are coming to the ACA marketplace, and preparation will be key for agents heading into Open Enrollment. On this episode of The Broker Link Podcast , host Mike Papuc, National Health Sales Director at The Brokerage Inc., welcomes Jordyne Cerullo of HealthSherpa for an important conversation about upcoming CMS changes, what agents need to know, and how HealthSherpa is preparing for the selling season ahead. One of the biggest changes they discuss is agent authorization . Beginning October 12, the new process will replace the familiar "Invalid Action" error and require agents to obtain annual client authorization. Jordyne explains how the change is designed to help reduce fraud while providing greater protection for both agents and their clients. Mike and Jordyne also dive into identity verification for high-risk members and why educating clients about these additional safeguards before enrollment can help agents avoid confusion and create a smoother experience. The conversation also looks beyond this Open Enrollment. With passive renewal changes coming in 2027 , agents need to understand what's ahead and begin preparing their books of business now. Jordyne also shares how HealthSherpa continues to listen to agent feedback and improve its platform as CMS requirements evolve. Her message to agents: keep providing feedback. Understanding the challenges agents encounter in the field helps HealthSherpa develop better solutions and improve the enrollment experience. With Open Enrollment approaching, this episode is packed with timely information to help agents prepare, educate their clients, and navigate the changes ahead with confidence. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

October 6, 202631 min

Beyond the ACA: Exploring a More Affordable Health Insurance Alternative with Presidio

Health insurance premiums are rising, deductibles remain high, and many consumers are searching for a more affordable way to protect themselves from major medical expenses. On this episode of The Broker Link Podcast , host Mike Papuc sits down with Sergio Archuleta of Presidio to discuss today's health insurance affordability challenges and where alternative coverage options may fit into the conversation. Sergio shares how changes in cost and affordability are affecting ACA enrollment and explains how Presidio is positioning its plans as an alternative for certain consumers. He walks Mike through Presidio's zero-deductible plan design, network-negotiated rates, maximum out-of-pocket protection, and rollover benefit . The two also look at the potential cost difference. Sergio provides the example of a 44-year-old male in Texas who could enroll in Presidio for approximately $313 per month , compared with approximately $490 per month for an ACA plan , depending on the individual's circumstances and available coverage. But price is only part of the conversation. Mike and Sergio discuss what Presidio plans are designed to cover, important limitations—including the exclusion of mental health coverage—and why agents need to understand the differences between Presidio and ACA-compliant major medical insurance before recommending an option to a client. They also explore who may be a good fit for Presidio, including healthy individuals looking for lower-cost coverage, consumers currently using healthcare-sharing programs, and small groups searching for additional options . For agents navigating a market where affordability is becoming an increasingly important part of the health insurance conversation, this episode offers a closer look at another solution to consider for clients who may be struggling with the cost of traditional coverage. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

September 29, 202620 min

AEP 2027: New Rules, Updates & What Agents Need to Know

On this episode of The Broker Link , host David Ireland sits down with The Brokerage Inc.'s Compliance Director, Diana McElroy, for an important AEP compliance update. Diana breaks down several key rule changes and reminders for agents, including the elimination of the 48-hour waiting period for collecting a Scope of Appointment for 2027 plans , while clarifying that the requirement still applies to 2026 plans. They also discuss updated guidelines for educational and sales events, including how to schedule the two types of events back-to-back. The conversation also covers the TPMO disclaimer and the October 1 deadline for updating the required disclaimer language , along with common compliance complaints involving incorrect benefit explanations and provider network issues . Diana also explains the requirements surrounding SSBCI benefits for chronically ill individuals , including the need to verify that consumers meet the necessary health qualifications before benefits are available. David and Diana discuss tighter Special Enrollment Period requirements and why agents must confirm consumers meet the appropriate criteria before completing an enrollment. With AEP approaching, this episode provides agents with important compliance reminders and practical guidance to help them stay informed and prepared. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/

September 22, 202626 min

The Brokerage Inc. + Aflac: More Solutions. More Opportunities.

On this episode of The Broker Link , National Health Sales Director Mike Papuc introduces The Brokerage Inc.'s new partnership with Aflac , highlighting the importance of diversification for today's insurance agents. Mike is joined by Bradley Cross and Craig Andrews of Aflac , who discuss the companies' shared commitment to mutual growth and protecting policyholders. As a Fortune 500 company with a long-standing reputation in supplemental insurance, Aflac offers products designed to help individuals and seniors address gaps left by major medical coverage. The conversation explores Aflac's supplemental product portfolio, including dental, accident, critical illness, and cancer insurance , and how these solutions can give agents more opportunities to meet their clients' individual needs. Bradley and Craig also emphasize the importance of conducting a thorough needs analysis and taking advantage of Aflac's training and educational resources. With strong brand recognition and a focus on policyholder protection, the partnership gives agents another tool to diversify their business while helping clients prepare for the unexpected. Listen to the latest episode of The Broker Link to learn more about the Aflac partnership and the opportunities it brings to The Brokerage Inc. agents. Learn more about partnering with The Brokerage Inc. by visiting our website, www.thebrokerageinc.com . Remember to like, share, and subscribe to our show! New episodes are available every Tuesday. Join our Community! LinkedIn: https://www.linkedin.com/company/the-brokerage-inc-/ Facebook: https://www.facebook.com/thebrokerageinc/ Instagram: https://www.instagram.com/thebrokerageinc/ YouTube: https://www.youtube.com/@TheBrokerageIncTexas Website: https://thebrokerageinc.com/