The Big Unlock

Hosted by Rohit Mahajan & Ritu M. Uberoy

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Episodes

200

Latest episode

Oct 2026

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EN-US

About the show

THE BIG UNLOCK PODCAST is a Healthcare Digital Transformation Podcast. Stay Updated on Healthcare’s Digital Transformation Trends. Featuring C-suite Leaders and Insights on Digital Health Innovation. Explore Emerging Healthcare Technologies with Rohit Mahajan and Ritu M. Uberoy.

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60 recent

October 28, 202625 min

Episode 232 – The Real Measure of Healthcare AI Is Value, Not Volume

The Big Unlock · Daniel Barchi, Senior EVP and Chief Information Officer, CommonSpirit Health In this episode, Daniel Barchi, Senior Executive Vice President and Chief Information Officer at CommonSpirit Health, challenges the notion that deploying more AI applications translates into greater success. The real measure, he argues, is the value these technologies deliver to patients, clinicians, and health systems. Daniel shares how CommonSpirit has expanded its AI portfolio to approximately 260 applications, emphasizing disciplined governance, retiring underperforming tools, and tracking realized ROI rather than projected benefits. He explains why healthcare transformation is primarily about people and processes, with technology playing a supporting role. The conversation also explores CommonSpirit’s approach to enterprise platforms, internally developed AI solutions, and secure access to large language models through its Insightli platform. Daniel also highlights workforce education, reducing clinician burnout, and improving patient experience as essential priorities. His message to healthcare leaders is to align AI investments with organizational priorities, empower employees through training, and ensure technology strengthens rather than replaces human care. Take a listen.

October 20, 202623 min

Episode 231 – Healthcare Innovation Demands a Culture That Fears Inaction, Not Failure

The Big Unlock · Dr. Richard Zane, Chief Medical Officer and Chief Innovation Officer, UCHealth In this episode, Dr. Richard Zane, Chief Medical Officer and Chief Innovation Officer at UCHealth, discusses how AI and emerging technologies can improve clinical decision-making, expand access to care, and enable scalable healthcare innovation. Dr. Zane emphasizes that successful innovation begins with problems identified by frontline teams, not technology looking for applications. He explains how AI’s strengths in pattern recognition and complex data analysis can support better decisions, while human judgment remains essential in clinical care. He shares an approach to partnering with technology companies, co-developing solutions, and designing for scale. He also discusses how technology can bring complex care closer to rural communities, supported by appropriate clinical safeguards. Dr. Zane advocates replacing traditional pilots with phased deployments, rapid iteration, and continuous improvement. His message to healthcare leaders is to prioritize patient needs, fear inaction rather than failure, and focus on technology that delivers meaningful value. Take a listen.

October 13, 202628 min

Episode 230 – AI Could Drive a Scope of Practice Change in Healthcare

The Big Unlock · Hal Wolf, President and CEO, HIMSS In this episode, Hal Wolf, President and CEO of HIMSS, discusses how AI is changing healthcare’s approach to digital maturity, workforce transformation, and care delivery. He examines the persistent digital divide and explains that while emerging technologies initially favor organizations with greater resources, standardization and competition can eventually make them more accessible to underserved health systems. Hal also argues that digital maturity can no longer be measured by technology adoption alone. Health systems need the right people, processes, governance, and measurable improvements in access and quality. Hal sees AI and continuous data from emerging technologies such as wearables changing the scope of practice, enabling clinicians to focus their expertise where it matters most while AI supports monitoring, prediction, and decision-making. He also highlights the need to move beyond broad experimentation toward deeper AI integration, supported by strong governance and clearly defined use cases. Hal believes AI can help address workforce shortages and augment clinical decision-making, but human expertise remains essential. The opportunity ahead is to thoughtfully integrate AI into healthcare, continuously measure its impact, and ensure technology ultimately improves care. Take a listen. This episode is brought to you by the HIMSS AI in Healthcare Forum , happening in San Diego.

October 6, 202620 min

Episode 229 – Agentic AI Can Expand Access to Primary Care

The Big Unlock · Jean-Claude Saghbini, Chief Technology Officer and President of Technology Services, Lumeris In this episode, Jean-Claude Saghbini, Chief Technology Officer and President of Technology Services at Lumeris, explores how agentic AI can help address healthcare’s primary care access challenge. He argues that incremental efficiencies are not enough; AI must enable the existing clinical workforce to serve more patients and extend care between visits. Jean-Claude discusses Tom, Lumeris’ AI-powered primary care team member and operating system, which uses patient data to identify next actions and proactively engage patients. He emphasizes that deploying Agentic AI responsibly requires clear guidelines for what AI should do and guardrails for what it cannot do. Jean-Claude argues that AI models themselves will not create competitive advantage. Differentiation will come from data, domain knowledge, applications, and redesigned workflows. He advises healthcare technology leaders to move beyond the automation, pilot, and perfection traps and make focused enterprise AI investments. Take a listen.

September 29, 202622 min

Episode 228 – AI-Powered Health Discovery and the Path to Care

The Big Unlock · Ann Bilyew, President, WebMD Ignite In this episode, Ann Bilyew, President at WebMD Ignite, explores how the rise of AI-generated health information is changing the way health systems connect consumers to care. As LLMs increasingly own the information layer, she argues that the opportunity for healthcare organizations is shifting from owning search and discovery to establishing credibility and owning the handoff from a patient’s question to the right care. Ann emphasizes the importance of complete, credible, and corroborated content, alongside personalized engagement that reflects each patient’s clinical circumstances, preferences, and needs. She also calls for reducing friction and breaking down organizational and technology silos across marketing, education, engagement, and care to create a more cohesive patient journey. Ann believes healthcare organizations must focus on creating the connection point between foundational AI models and the actual provision of care. Take a listen.

September 22, 202626 min

Episode 227 – AI-Native Means Rethinking the Workflow, Not Bolting on AI

The Big Unlock · Don Woodlock, President, InterSystems In this episode, Don Woodlock, President of InterSystems, discusses what it takes to make AI work effectively in healthcare. He emphasizes that organizations need to look beyond models and focus equally on use cases, ROI, change management, data, and integration. AI needs to be connected to the right data, context, procedures, and skills to deliver value within an organization. Don emphasizes that healthcare remains a human endeavor. AI can summarize complex patient information and help clinicians consider additional possibilities, but it should support human decision-making rather than replace it. He sees agentic AI helping with administrative tasks, reducing burden, and improving access, with human oversight remaining essential. Don believes AI-native healthcare requires AI to be embedded directly into products and workflows. Rather than bolting AI onto existing software, the opportunity is to rethink how users interact with systems, allowing them to state what they want accomplished while the technology handles the underlying work. Take a listen. This guest appearance was facilitated through conversations initiated at HIMSS .

September 16, 202623 min

Episode 226 – Healthcare AI Requires Workflow Transformation, Not Just Technology

The Big Unlock · Roberta L. Schwartz, PhD, EVP, Houston Methodist Hospital and CIO, Houston Methodist In this episode, Roberta Schwartz, Executive Vice President at Houston Methodist Hospital and Chief Innovation Officer at Houston Methodist, explores how healthcare is moving from AI hype toward a more mature, outcomes-driven approach to innovation. She argues that as technology companies expand beyond traditional “swim lanes,” health systems must become more thoughtful about selecting platforms that can address multiple needs while avoiding fragmented solutions. Roberta emphasizes that technology alone does not create transformation. Successful AI adoption requires rethinking workflows, redesigning processes, and measuring whether technology improves care, strengthens the workforce, and reduces costs. She shares Houston Methodist’s approach of bringing operators and IT leaders together to evaluate innovation through both frontline impact and ROI. She also discusses agentic AI, virtual care, and centralized specialty services as ways to expand access and improve workforce efficiency. Her message to healthcare leaders is to remain optimistic but skeptical: define trials, measure outcomes, question assumptions, and ensure every technology investment delivers meaningful value. Take a listen.

September 8, 202624 min

Episode 225 – Moving Healthcare AI from Conversation to Execution

The Big Unlock · Shailu Verma, Chief Executive Officer, Co-founder, Mila Health In this episode, Shailu Verma, CEO and Co-founder of Mila Health, explores how healthcare AI is moving beyond patient engagement and conversational tools toward AI agents that execute care coordination workflows. He explains that many critical tasks across the patient journey remain manual, creating an opportunity for AI to improve access, engagement, operational efficiency, and outcomes. Shailu emphasizes that scaling AI requires more than another point solution. AI must integrate seamlessly into existing clinical technology, remain configurable and governable, deliver consistent responses, and bring humans into the loop when needed. He sees LLMs becoming increasingly commoditized, making the last mile of execution, governance, and workflow integration critical differentiators. Shailu urges healthcare leaders to start with measurable problems where AI can demonstrate real ROI. His message is clear: move AI from conversation to execution, automate manual coordination, and focus on getting meaningful work done. Take a listen.

September 1, 202626 min

Episode 224 – AI Can Augment Clinical Judgment Without Replacing It

The Big Unlock · Dr. Ami Bhatt, Chief Medical Officer, WHOOP In this episode, Dr. Ami Bhatt, Chief Medical Officer at WHOOP and former Chair of the FDA Digital Health Advisory Committee, explores how healthcare can embrace AI without losing the clinical judgment, human connection, and context essential to patient care. She sees AI as a powerful source of compute that can surface knowledge, identify patterns, and help clinicians navigate growing volumes of health data, while clinical acumen remains central to decision-making. Dr. Bhatt emphasizes that digital health and Agentic AI must start with the patient, incorporate individual preferences, and establish clear guardrails for when human intervention is required. She also highlights wearables as an important bridge between community-based monitoring and clinical care. Dr. Bhatt highlights the need for post-deployment monitoring and real-world evidence as AI systems continuously evolve, and calls for closer collaboration among patients, clinicians, technology companies, and regulators. She urges healthcare leaders to prepare for constant technological change, develop stronger digital infrastructure, and focus innovation on unmet patient needs rather than technology for its own sake. Take a listen. This episode was recorded in July 2026. Dr. Bhatt is now Chief Medical Officer at WHOOP.

August 25, 202631 min

Episode 223 – From Legacy Systems to AI-Native Healthcare in Rural America

The Big Unlock · Michael Archuleta, Chief Information Officer, Mt. San Rafael Hospital and Clinics In this episode, Michael Archuleta, Chief Information Officer at Mount San Rafael Hospital, explores how technology can help rural health systems deliver high-quality, patient-centered care regardless of geography. He discusses the hospital’s transition to an AI-native Oracle Health platform and emphasizes that digital transformation should follow the patient journey, reduce clinician burden, improve interoperability, and enable better outcomes. Michael sees AI, ambient technology, remote patient monitoring, and interoperability as important tools for improving clinical outcomes, reducing administrative burden, expanding access in rural communities, and giving clinicians more time to focus on patients. He also emphasizes that cybersecurity is fundamentally a patient safety issue, requiring continuous testing, workforce awareness, strong identity management, and a “human firewall” to counter increasingly sophisticated AI-enabled threats. Michael believes rural healthcare can leapfrog legacy limitations by strategically investing in digital transformation and emerging technologies. He also sees the CIO role evolving from technology management to business and strategic leadership, with greater responsibility for automation, operational performance, workforce well-being, and patient outcomes. His message is clear: technology must matter, and it must ultimately improve care. Take a listen. This guest appearance was facilitated through conversations initiated at HIMSS .