Episodes
19
Latest episode
Aug 2024
Language
EN-US
Support Ops and How the Frontline Impacts the Bottom Line.
Grab tight and buckle up while Tristan shares his airport misadventure when CrowdStrike broke the world for a couple days. But have no fear! He made it home - just barely. We also dig into a recommendation from our friend Lazlo in Hungary on preventing attrition. Hi Lazlo!
In this episode we continue our conversation on if high CSAT leads to lower employee retention, Tristan gets mad and wants you off of his lawn, and we end with the most uplifting realization that nothing matters and there is no hope
Come hang out with us while we half-ass an episode and then call it a mini-sode! Thanks to The Longest Johns for bring Sea Shanties to The Big Red Pod!
Hold onto your seats, folks—Lindsay's actually prepared for once, and we're hittin' 88 miles per hour into Reddit usernames and tackling Tristan’s hot take on the “unskilled” world of customer service. No DeLorean needed.
Come hang out with the Big Red Pod while we dig into our spotty memories, the importance of paying fair and livable wages, and how to build lasting and impactful relationships with your customers. Enjoy!
Holy moly, what an episode. Lindsay leaves it up to Tristan and Dallas to come prepared and we all pay for that decision. Come chill with us while we dig into brain chips, our boys Ea-Nasir and Nanni in Mesopotamia (yes, seriously, we talk about ancient history. Sorry), and we get to meet the real brains behind the op, Lindsay's wife!
We're back! In this episode we dig into Lindsay's epic journey to running a marathon and what happens a chatbot goes bad. Tune in and hang out!
Join Lindsay, Tristan, and Dallas while we ramble our way through the second(ish) part of our exploration of leadership archetypes!
Join us in our analyzing of leadership qualities!
Come hang out with the Big Red Podcast where we dig into corporate buzzwords and how to "navigate" working with difficult people!
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