Hosted by The Art Of Hospitality Podcast
Episodes
121
Latest episode
Aug 2026
Language
EN
The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building. Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth. Less fluff. More depth. Always practical.
In this episode, we interview Seth Borko of Skift Research to talk all things travel trends, the experience economy, vacation rentals, guest behavior, local experiences, AI discoverability, flipping the traditional booking funnel, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Seth Borko Skift Research Living The Dream Divers
In this episode, we interview Dunniela Kaufman of Sojourn to talk all things building a hospitality brand, growing from 6 to 430 vacation rental units, short-term vs. mid-term rentals, changing homeowner and guest expectations, creating consistent brand standards, balancing profitability with a better guest experience, using AI to support human hospitality, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Dunniela Kaufman Sojourn DC
In this episode, Bob Milne discusses the lessons learned from scaling one of the industry's largest vacation rental companies, why niche hospitality brands are on the rise, building First Chair Destinations, balancing technology with exceptional guest experiences, sustainable growth, ski vacation rentals, and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Bob Milne First Chair Destinations
In this episode, we interview Christian to discuss the future of AI in hospitality, the evolution of property management systems, why operators should rethink their AI strategy, custom AI models, hotel vs. vacation rental innovation, and so much MORE! Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Christian H.
In this episode, we interview Annie Holcombe to talk all things OTAs, platforms, vacation rental management, podcasting as a growth platform, being independent and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Annie Holcombe Alex & Annie Podcast Annie & Co.
In this episode, we interview James Cornwell and his excellent accent to talk all things growth, profit, luxury, choosing the right properties to manage and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell James Cornwell Curated Property
In this episode, we interview Cristiana Carpini from her Italian home to talk all things Europe, regulations, where we're headed, a long-term view, AI disruption and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Cristiana Carpini Tara Home Consulting
In this episode, we interview Ashley Ching (again!) with Inhaven to talk all things scale, AI, human vs AI, brand standards, why Vacation Rental brands keep failing to grow and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Ashley Ching Inhaven
We're joined this week by Jamey King, industry veteran to talk all things data, finding new sources of data and research to improve your marketing, ROAS improvements, vendors shifting sands in 2026 and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Jamey King Wiland
We're joined this week by Ivan Nikolov of Repull & FantasticStay to talk all things AI, building with agents, workflows, "levels" to AI in the vacation rental industry, pitfalls of current AI tooling and a LOT more... you do not want to miss this one. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Repull Ivan Nikolov
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