The ActivateCX Podcast

Hosted by Frank Rogers

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Episodes

Latest episode

May 2025

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EN-US

About the show

Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around AI, CXM, and the modern Cloud Contact Center. In this Podcast series, Frank interviews Thought Leaders, Unpacks critical AI & CX technology, and addresses the leading Experience topics of the day. #cx #customerexperience #ai #ex #cxm #contactcenter #salesstrategy

Listen to episodes

45 recent

May 11, 2025Episode 4524 min

How Brands are using AI to Keep Customers

Learn how AI Conversations Improve CX: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Maja Shaefer (CEO and Founder of Zowie.AI)! Together Frank and Maja dive into the world of Conversational AI and more directly how ChatBots are improving customer experience, boosting your sales and lighting up customer support performance. Maja also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become sustainable against competition with this compelling value proposition?Contact Arroyo360 to get clarity on approaching AI in a way that makes sense for you. Don't forget to subscribe for more tech updates!

April 20, 2025Episode 4422 min

Use these 3 Tech Tools to make Money with AI

Learn more the 3 AI Solutions to improve business Profitability and Sustainability: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Kolin Koehl (CPO at ObserveAI)! Together Frank and Kolin dive into the world of the 3 main AI tools for improving customer experience as a means to boosting your sales and customer support performance. Kolin also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become sustainable against competition with this compelling value proposition?Contact Arroyo360 to get clarity on approaching AI in a way that makes sense for you. Don't forget to subscribe for more tech updates!CHAPTERS00:00 Intro00:10 A Day in the Life of an AI Product Leader05:29 What is the Winning AI for CX Product Set07:18 Getting to a Shared AI Understanding10:19 How far do you go with AI in CX?11:52 Knowing that your AI is working!13:04 How to ensure the AI behaves nicely!14:34 Agentic AI, the new Kid on the block!16:08 Adopting, Adapting, and Getting in the Groove17:50 In Security we Trust!!!20:01 Is your C-Suite on Board with AI?22:18 Thanks Kolin!!

April 20, 2025Episode 4342 min

How to become more Profitable with AI

Learn how to take action with AI to improve Profitability and Sustainability: https://activateCX.arroyo360.com/ai----Learn how "AI Contact Center Solutions" like Conversational Intelligence, Agent Assist, Conversational AI and Others can accelerate that process of improving Customer Experience? In this video, Frank Rogers unpacks 5 AI Methods that will boost your sales and customer support performance. Frank addresses how these AI strategies are transformational and achievable in the here and now. At the end of the day, Frank and the Arroyo360 team can help you bring this strategy to life?Share this video with your #ceo and #cfo, and then take action by reaching out.Don't forget to subscribe for more tech updates!Chapters00:00 Intro00.28 Setting Stage for Innovation07:20 Omnichannel Inbound Routing13:19 AI Agent Assist16:30 Conversational AI24:50 AI Conversational Intelligence31:00 AI Business Intelligence35:38 Experience Outcomes39.31 Summary and Open Invitation#podcast #contactcenter #ai #customerservice #salesstrategy #voicebot

April 15, 2025Episode 4240 min

Why Your AI VoiceBots Drive Profits and Customer Satisfaction

Learn more about using AI to improve CX: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help! In this video, we interview Michelle Schroeder (at PolyAi) CX Industry AI expert! Together Frank and Michelle dive into the world of conversational AI as a means to boost your sales and customer support performance. Michelle also addresses prevalent fears and uncertainties surrounding AI, discussing ethical concerns, privacy issues, and the potential for workforce displacement. At the end of the day, learn how to keep your customers and become sustainable against competition?Don't forget to subscribe for more tech updates!#podcast #contactcenter #ai #customerservice #salesstrategy #voicebot

February 18, 2025Episode 4136 min

How to protect your AI & CX from Cyber Attacks

Your AI Contact Center solutions are under attack. Hear Frank Rogers and Rob Fitzgerald unpack the secrets of Cybersecurity, the flip side of the CX & AI coin. Our world is changing fast, hear from these two thought leaders to get a bead on where your cybersecurity roadmap should be heading. Don't forget to subscribe for more updates on how AI, CXM and Contact Center technologies can help you get and keep customers!Don't forget to subscribe for more tech updates!

September 21, 2024Episode 4039 min

5 AI Methods to Improve Customer Experience

Learn more about improving CX with AI: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help! In this video, we'll discuss 5 AI methods to enhance customer satisfaction and boost your sales and customer support performance. At the end of the day, learn how to keep your customers and become sustainable against competition?Don't forget to subscribe for more tech updates!

September 2, 2024Episode 3921 min

Transform Your Customer Experience Using AI Tools

Get your AI Sorted https://activateCX.arroyo360.com/ai----Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai to GET and KEEP customers.Don't forget to subscribe for more tech updates!Chapters00:00 How does the AI Consumer Choose Correctly?03:07 Getting Personal with AI05:48 Being On Brand Digitaly07:13 Matchmaker, Matchmaker07:44 Building an AI Practice09:58 Where is AI heading?12:39 The Contact Centers broadening Role!14:06 Does Cognigy Have a Way!16:18 Sage Advice for Adopting AI32:18 Today is a Better Day21:12 Closing#podcast #contactcenter #ai #customerservice #salesstrategy

August 27, 2024Episode 3824 min

Unlocking the Secrets to AI Mastery

Get your AI Sorted https://activateCX.arroyo360.com/ai----Here Frank Rogers and Quinn Agen unpack the secrets of using AI contact center solutions to solve major customer experience needs! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading. Don't forget to subscribe for more tech updates!Chapters00:00 Does AI support Multi cultural-language needs?02:37 How does AI Work with Omnichannel?07:57 Scotty, We Need More Data!11:36 Can AI Help Close Down Blind Spots?14:30 Feedback Management gets an assist from AI17:46 The Big Question...How do you get Started with AI?20:49 Making the Case for Omilia AI vs Anyone else!24:36 Closing#podcast #contactcenter #ai #customerservice #salesstrategy

August 19, 2024Episode 3723 min

How AI is Changing the Way We Communicate

Learn more about RingCX https://activateCX.arroyo360.com/ringcx----Watch Frank Rogers with Special Guest Amir Hameed, discuss AI contact center solutions and how RingCentral has bet the farm on customer experience and artificial intelligence. Don't miss out on this insightful conversation!Chapters:00:00 What is the RingCX Strategy?04:40 Moving the Contact Center Forward in the Journey08:26 Betting the Farm11:28 Data is the New Oil14:01 Wisdom gained from Lessons Learned16:06 What we can expect next?18:35 Head over Heals21:56 The Non Sales Pitch23:26 Closing#podcast #contactcenter #ai #customerservice #salesstrategy

August 12, 202433 min

Learn AI Secrets of Business Leaders

Get your AI Sorted https://activateCX.arroyo360.com----Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai ot GET and KEEP customers.Don't forget to subscribe for more tech updates!Chapters00:00 The Cognigy Origination Story01:07 Having the Senior Leadership Conversation03:00 Is There a Dystopian CX?04:24 Are You a Human?06:56 The Act of Pre-Training the AI08:30 The Cognigy Source of Truth13:18 A Lifelong Journey of Iteration24:51 Innovation includes Ethics26:33 Flying Cars and Contact Centers32:18 Today is a Better Day33:19 Closing#podcast #contactcenter #ai #customerservice #salesstrategy

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