Creating Environments Where People Want to Stay
Jennifer Pattinson is CEO of Nightingale Hammerson, an independent charity providing exceptional care for older people across two London sites. With over 13 years of leadership experience in adult social care, including 11 years at senior level with the Care Quality Commission, Jenny leads nearly 500 staff and has guided the organisation through significant transformation. Nightingale Hammerson has been named Care Employer of the Year two years running at the Great British Care Awards.Social care has an average annual staff turnover of 24%. Nightingale Hammerson's is 8%. In this masterclass, Jenny sits down with Josh Gain to unpack how she does it. The hiring question that decides every offer. The reframe on probation that catches misfits early. The model for difficult conversations done with compassion. The three things every manager owns beyond the day job. Care is the most extreme version of a relationship-led business, but every insight transfers directly to any team where continuity, trust, and the day-to-day with a line manager determines whether good people stay.Eleven insights. Each one grounded in what Jenny has actually built. Watch the clips, read the write-ups, and take one thing back to your team this week.




