We stand behind the counter, eager to sell our great products to our beloved customers. Sometimes, that person who walks in the door is there to turn the tables and sell us something. This week, Beth and Marilla talk about how they handle sales people of all kinds in the wor...
Our previous episode, Garden of Delights, was pretty sweaty. If you haven't listened yet, check it out now. This is our first two parter as Halie Cosgrove joins Beth and Marilla again to describe the fallout from the incident with "Randy" and how they handled it. Plus, we do...
Crushes can be a lot of fun, but in the workplace it gets complicated fast, especially between employees and customers. This episode, Beth and Marilla explore what happens when that line is approached, crossed, and sometimes obliterated. We have help from Marilla's store man...
We all use clues to form assumptions about other people. Those assumptions might be based on what type of business someone owns or what kind of car they drive. But our assumptions aren't always 100% accurate. In this episode Beth and Marilla tackle some of the assumptions ...
We work hard to meet every customer's expectations. We pride ourselves in taking the extra step, so long as the extra step doesn't lead us off the pier! In this episode Beth and Marilla share some very specific and possibly...unrealistic...requests customers make. Please sha...
Stop me if you've heard this one. No...really...stop! Beth and Marilla are no strangers to wit and witticisms they've heard over and over, and they may use a few well worn catch phrases themselves. This week they talk about the things that they've heard (and sometimes said) ...
After talking about disasters in Episode 20, Beth and Marilla thought it might be good to talk a little about insurance. Tom Burrall of Geneva's C.S. Burrall & Son, Inc. was happy to come in. All three come from business owning families, and that made for an interesting ...
Is it pricier to shop small businesses than big box stores? Marilla recently posted a video comparing prices for spices. Her's are a great buy, and she has the receipts to prove it! This week, Beth and Marilla talk about the perceptions and realities of pricing in small busi...
You are the face of your small business. But, is that who you REALLY are? In this episode Beth and Marilla explore how much your identify and self-worth are wrapped up in your small business. Please share Thank You for Understanding (TYFU) with your friends and be sure to su...
Gentle listener, it has not escaped the notice of TYFU that we are sometimes witness to behaviors that are contrary to common courtesy. This week, Beth and Marilla address what Ms. Judith Martin calls "the language and currency of civility." Etiquette. Please share Thank You...
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