Equipment Installation Quality: Why the Same Issues Keep Showing Up
On this episode of Telecommunications Industry Therapy , hosts Michelle Kang and Scott Stekr talk with two Ericsson experts about wireless equipment installation quality. Anton Garcia is Head of Continuous Improvement, Networks Construction and Engineering, and a TIF board member. Praveen Chandrasekaran is Networks CNE Engineering Services Director. They cover: The three most common issues: RF connectors that are torqued too loose or too tight, poor weatherproofing and crossed jumpers. Then dirty, damaged or misrouted fiber. Then antennas set to the wrong azimuth or tilt compared with the RFDS. Why they happen: Training and standards are widely available. The trouble is pressure to move fast, which leads to shortcuts like torquing by hand or reusing old fiber. Working at height adds gloves, dust, moisture and fatigue. What it does to the network: High VSWR, PIM, coverage gaps, intermittent faults and sectors going down. End users feel it as dropped calls and slow speeds. How quality is checked: Ericsson audits every site physically and logically, and records the performance and alarm baseline before work starts. Techs are expected to leave every site alarm free. How to improve: Lower technician turnover, a steady workflow instead of peaks and valleys, better prep before site visits, and industry collaboration on hardware that makes the job simpler, like one-click torque products and fiber that resists contamination. These issues haven’t changed much in a decade. Coax, jumper and fiber installation likely drive about 80% of site-level alarm faults. Large rollouts usually start with poor quality, but once crews get repetition and consistency they exceed most KPIs by peak production. To learn more visit tifonline.org


