HOW AMERICA'S LEGENDARY STEAKHOUSE BUILT A LASTING LEGACY | Tech One, Two | EP 7
What does it take to build a restaurant brand that lasts for decades? In this episode of Tech One, Two, Steve Lombardo, CEO of Gibsons Restaurant Group, shares the story behind the company his father founded nearly 37 years ago and the lessons that have shaped its growth, culture, and approach to hospitality. From building a strong service culture and developing talent from within to navigating technology, forecasting, cybersecurity, and family business succession, this conversation explores what it really takes to build and protect a lasting business. In this episode, we discuss: 🍽️ The Story Behind Gibsons Restaurant Group Steve shares the company's entrepreneurial roots, the challenges of growing up in a family business, and the hard work required to build a brand that stands the test of time. 🤝 The Philosophy of Hospitality Great hospitality goes beyond a slogan. Learn how empowering employees to solve problems and think outside the box can create memorable customer experiences. 👥 Building Culture & Developing Talent Discover how Gibsons approaches employee retention, leadership, internal growth, and succession while navigating the challenges of the restaurant industry's high turnover. 💻 Technology in Restaurants From reservation systems and labor scheduling to inventory management and software sprawl, technology plays a growing role in how modern restaurants operate. 📊 Forecasting & Business Decisions Why is weather one of the biggest factors impacting restaurant sales forecasts? Steve shares insights into the challenges of predicting demand in the restaurant industry. 🔐 Cybersecurity & Business Risk With large volumes of credit card transactions, cybersecurity and PCI compliance are critical. Steve also shares how consistent hourly data backups helped the company navigate a ransomware attack. This episode is a conversation about entrepreneurship, hospitality, leadership, technology, cybersecurity, and building a business that can stand the test of time. 🎙️ Watch the full episode and subscribe to Tech One, Two for more conversations on technology, business, leadership, and innovation. #TechOneTwo #EMPIST #GibsonsRestaurantGroup #Hospitality #RestaurantBusiness #Leadership #Entrepreneurship #CustomerExperience #BusinessGrowth #Technology #CyberSecurity #PCICompliance #BusinessTechnology #Innovation #RestaurantIndustry #Podcast




