Talking HealthTech

Hosted by Talking HealthTech

Technology Health FitnessInterviews guestsExplicit

Website RSS feed

Episodes

635

Latest episode

Jun 2026

Language

About the show

Conversations with clinicians, vendors, policy makers and decision makers to promote innovation and collaboration for better healthcare enabled by technology. Learn about digital health, medical devices, medtech, biotech, health informatics, life sciences, aged care, disability, commercialisation, startups and so much more.

Listen to episodes

60 recent

June 15, 202637 min

615 - EHDS: Europe's Digital Health Ambition, Global Standards, and the Role of AI

In this episode of Talking HealthTech, Peter Birch joins Dr Seref Arikan, Technical Lead at Ocean Health Systems, for a conversation that spans continents, with Peter joining from Australia and Dr Arikan speaking from London, to explore one of the most ambitious digital health initiatives the world has seen.Together, they unpack what it really means to unify health data across 26 nations and half a billion patients, and why the European Health Data Space is about far more than just technology.Dr Arikan walks through the landscape of health data standards, from HL7 FHIR to openEHR, and explains why having no shortage of standards does not automatically translate to interoperability at scale.The conversation also explores the EHDS's ambition to put patients firmly in control of their own health data and what that looks like in practice across dozens of different legislative and cultural environments.There is also a thoughtful discussion on the role of artificial intelligence in digital health, why this generation of AI is better understood as a skill than a tool, and what it means to be an AI-native clinician in a world where large language models can be as misleading as they are useful.The discussion also looks at Australia's SPARKED initiative and the lessons it offers for Europe, how feedback loops can prevent costly mistakes in large-scale health IT projects, and why stakeholder collaboration remains the hardest and most important part of getting any of this right.Key Takeaways🗂️ EHDS is a major European Union initiative aimed at creating a unified framework for health data use and exchange across member states.🌍 The project’s biggest challenge is coordinating communication and collaboration between a vast range of diverse stakeholders, including patients, clinicians, health systems, payers, and regulators.🔗 Standards such as HL7 FHIR, OpenEHR, SNOMED CT, and others play a central role, but aligning on which to use across the EU remains a complex, ongoing process.🤝 Fast and efficient stakeholder feedback loops, as demonstrated by the OpenEHR Clinical Knowledge Manager and Australia's SPARKED project, are critical to prevent costly missteps in developing compliant solutions.🤖 Artificial intelligence is viewed as a skill to amplify human capability rather than a replacement for stakeholders; good data is essential for effective AI use in healthcare.Timestamps00:00 - Introductions & speaker roles00:30 - Dr Seref Arikan career journey02:54 - What is the European Health Data Space?04:40 - EHDS and health data standards07:27 - EHDS objectives & patient focus10:44 - Challenges of implementation15:12 - The role of feedback & communication19:21: AI’s role in health data projects26:22: Reflections on Australia’s SPARKED project32:46: Ocean Health Systems updatesCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

June 8, 20261 hr 9 min

614 - Improving Access and Outcomes Across New Zealand: Tend’s Integrated Digital-First Care Model

In this episode of Talking HealthTech, guest host Dr Max Mollenkopf sits down with Graham Denyer, GP and Medical Director at Tend, a hybrid digital and physical primary care provider operating across New Zealand.Together they unpack what it really takes to redesign general practice from the ground up, and why getting it right matters more than ever.Graham walks through how New Zealand's capitated funding model shapes the day-to-day reality of general practice, and why the blended model of government subsidy and out-of-pocket costs creates both opportunities and real tensions for patients and providers alike.The discussion also touches into how Tend has built a fully integrated care model that brings together digital technology, telehealth, and physical clinics in a way that feels seamless for patients and clinicians.There is also a candid look at the role of data and AI in lifting the quality of clinical records, how open notes are changing the relationship between patients and their care teams, and why benchmarking clinician performance across a large network is uncomfortable but necessary.The episode also digs into Tend's approach to equity, particularly the work being done to improve access and outcomes for Māori and Pacific communities, and why well-designed digital tools can close gaps rather than widen them.Since the recording of this episode, Tend has announced it is entering into an agreement to purchase Green Cross 'The Doctors' (pending shareholder approval). This network of 65 clinics across New Zealand will roughly triple Tend's footprint, and will see Māori iwi becoming one of the largest shareholders.More information can be read in Tend's press release here.Key Takeaways🧑‍⚕️ Capitated Funding Model in NZThe New Zealand primary care funding model is based on capitation, with a blend of government funding and patient co-pays, driving unique incentives and challenges.🌐 Integrated Digital & Physical CareTend combines digital platforms and bricks-and-mortar clinics, allowing for unified health records and seamless patient journeys across online and in-person services.📈 Data, AI, and Open NotesTend leverages AI for scribing and standardising clinical records, open notes for patient transparency, and centralised data to drive quality and continuity across care teams.🌏 Equity and Access InitiativesSpecific strategies are in place to improve primary care access for Māori and Pacifica communities, with representation at the board level and targeted service design.👩‍🔬 Multidisciplinary, Team-Based CareTend’s model supports distributed care teams, drawing on nurses, nurse practitioners, and pharmacists, positioning the GP as a team leader rather than sole provider.Timestamps00:00 - Introduction02:03 - New Zealand’s capitation model07:11 - Hybrid physical and digital clinics12:55 - Unified technology/app experience13:59 - Right channel, right care approach21:15 - Telehealth workforce and flexibility25:46 - Pricing, co-pays, and structure28:54 - Data quality and AI scribe44:12 - Clinical benchmarking and open data54:59 - Māori and Pacifica health equity01:03:21 - GP productivity and team-based careCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

June 3, 20261 hr 14 min

613 - Preventative and Personalised Primary Care: EverLab on Data, Engagement and Innovation

In this episode of Talking HealthTech, Dr Max Mollenkopf sits down with Steven Lu, co-founder and medical director at EverLab.The conversation explores the evolution of primary care through EverLab's preventative and personalised health model.Topics include data consolidation, patient empowerment, healthcare branding, and the role of technology in general practice, as well as the nuances around preventative testing such as whole-body MRI.Steven and Max dig into the real challenges of building a healthcare model that puts prevention first, from navigating the complexities of Medicare funding and GP identity to scaling clinical excellence across a growing network of clinicians.They also get candid about the longevity medicine hype, what good medicine actually looks like in this space, and why behaviour change is just as important as clinical advice.Key Takeaways✨ The role of data consolidation: Everlab collects patients’ health records, empowering both clinicians and patients with consolidated, accessible data to support personalised preventative care.🔄 Primary care branding and evolution: The decision to avoid “general practice” branding is discussed, highlighting how patient perceptions and government funding models shape engagement and commercial viability.🤝 Patient engagement and experience: High-quality, engaging customer experience is positioned as essential for behaviour change, increased trust, and long-term continuity of care.💻 Technology as a driver: Technology, from patient interfaces to clinical audit tools, streamlines high-quality care and creates scalable models beyond traditional GP practices.🧪 Preventative testing and consent: Discussion of commercially popular preventative tools like whole-body MRI, with a focus on appropriate use, informed consent, and aligning clinical outcomes with business models.Timestamps00:00 - Meet Everlab: mission & approach04:41 - Consolidating health data for care06:09 - Target audience and shifting focus08:38 - Rethinking general practice branding13:09 - Longevity & preventative care models17:20 - Defining functional & integrated medicine21:51 - Preventative care—systemic challenges27:50 - Consumer experience in healthcare35:18 - Quality, speed, cost trade-offs40:05 - Scaling and standardising clinical care57:34 - Preventative tests: whole body MRI01:09:04 - Aligning commercial and clinical outcomesCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

June 1, 202632 min

612 - Small Steps, Big Futures: Solving Maternity Care One Happy Baby at a Time

In this episode of Talking HealthTech, Peter Birch speaks with Brendan Tang and Peter Rady from Medicity.Together, they discuss EVE, a digital health platform improving maternity care, supporting parents, and optimising outcomes in the crucial first 2,000 days of life.The discussion covers the strategic framework behind early childhood health, the ways technology can enhance communication between hospitals and clinicians, and how feedback from both clinicians and families drives EVE's development.They also explore the real-world impact of the platform, including how one Melbourne hospital reduced maternal hypertension and hyperemesis admissions by 50%, the economic case for early intervention, and why getting the first 2,000 days right has consequences that reach well beyond the maternity ward.The conversation also touches on the importance of building support networks that extend beyond the mother, and the challenge of scaling digital solutions equitably across communities.Looking further ahead, Brendan and Peter R share their vision for what prevention-focused perinatal care could look like at a state and national level.Key Takeaways🍼 Focusing on the first 2,000 days, from conception to age five, can transform a person’s lifelong health and reduce social and economic burdens.📱 EVE delivers hospital-curated information, communication tools, and community support directly to parents via a mobile app, improving engagement and health outcomes.🏥 Maternity hospitals using EVE have seen up to a 50% reduction in maternal health admissions from early intervention based on remote monitoring and direct messaging.🤝 EVE adapts and evolves based on ongoing feedback from parents, clinicians, and healthcare systems to address real-world needs.🌏 The next steps for EVE involve expanding beyond individual hospitals to state and country-wide implementations to maximise impact.Timestamps01:03 - Medicity’s evolution and focus02:21 - The “First 2,000 Days” strategy03:44 - Tools to improve early years06:07 - Brain development importance12:19 - Hospital outcomes with EVE16:46 - Community and loneliness support19:38 - Appointment and immunisation tools22:33 - Building based on feedback28:03 - Scaling EVE state and nationwideCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

May 27, 202636 min

611 - Bold Upgrades, Zero Downtime: How Smart Labs Are Modernising Pathology

In this episode of Talking HealthTech, Peter Birch sits down with Dan Burke, Managing Director at Magentus, and Ben Richardson, CEO at Labflow, for a wide-ranging conversation about the state of pathology in Australia and the broader Asia-Pacific region.With half a billion pathology tests processed in Australia every year and a workforce of only 2,500 pathologists, the sector is under significant pressure.Dan and Ben unpack what that means for labs trying to modernise without disrupting the critical services that clinicians and patients depend on every day.The discussion covers the growing role of artificial intelligence in diagnostic settings, exploring where AI is already delivering practical value and where human oversight remains non-negotiable.The episode also digs into the challenge of legacy technology, making the case for incremental, modular modernisation over risky large-scale overhauls that can put operations at risk.Beyond the technology, the conversation explores how consumer expectations are reshaping pathology, from the direct-to-consumer testing boom across Asia-Pacific markets to the rise of genomics and personalised medicine.Key Takeaways🔬 The pathology sector in Australia faces a significant workforce shortage and increasing test complexity, putting pressure on digital transformation in labs🧩 Incremental modernisation and interoperability are addressed as more practical than full system replacements for pathology lab infrastructure🧑‍⚕️ AI in diagnostics is positioned as a support tool for clinicians and administrative workflows, rather than replacing human experts🌏 Consumer-driven demand, particularly in APAC markets like India and Malaysia, is accelerating digital adoption and expectations for health data access🧬 The falling cost of genomics and genetics is setting the stage for personalised preventive healthcare and more targeted diagnosticsTimestamps00:00 - Introductions & episode overview00:54 - What is Magentus?01:55 - The origin of Lab Flow03:48 - The pathology landscape in 202608:42 - Fragmentation & technology challenges13:58 - Incremental modernisation explained17:38 - Interoperability & complexity in labs19:05 - Role of AI in laboratory services25:57 - Social perspectives on AI in healthcare29:25 - Genomics, personalisation, and the futureCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

May 25, 202634 min

610 - Exploring AI and Innovation in Healthcare at the RLDatix Summit 2026

In this episode of Talking HealthTech, Peter Birch speaks with Paula Stephenson (Executive Director of Clinical Excellence, Mercy Health), Bianca Todd (Improvement Innovation Advisor, Western District Health Service), The Hon. Victor Dominello (CEO, Future Government Institute), and Dan Michelson (CEO, RLDatix).The conversation explores the evolving landscape of healthcare compliance, workforce management, and digital transformation across the health sector.It also examines the practical impact of AI and emerging technologies on healthcare delivery, organisational change, and patient care.The discussion highlights the growing importance of accessible and meaningful data in improving quality, safety, and patient outcomes, alongside the challenges organisations face when modernising legacy systems and fragmented workflows.Speakers reflect on the role of interoperability, digital maturity, and leadership in shaping more connected healthcare environments, while also examining how AI is influencing decision making, workforce planning, and service delivery.The episode also delves into the cultural side of technology implementation, including change fatigue, clinician engagement, and the importance of building values-driven teams that can support long-term transformation.This episode was recorded at the RLDatix Connected Health and Care Summit for Asia Pacific in 2026, capturing discussions from healthcare leaders and technology innovators during the event.Key Takeaways💡 Patient-centred care is the focus of digital and AI innovation in healthcare.💡 Transitioning from paper to digital systems brings both challenges and opportunities for compliance, efficiency, and workforce management.💡 Change management and team engagement are crucial for successful technology adoption in clinical environments.💡 Breaking down data silos is essential for harnessing the full value of AI in healthcare.💡 Organisational values and a customer-obsessed approach drive better outcomes in healthcare technology projects.Timestamps00:00 – Peter Birch: Episode and event introduction00:42 – Paula Stephenson, Executive Director, Clinical Excellence, Mercy Health07:57 – Bianca Todd, Improvement Innovation Advisor, Western District Health Service16:08 – The Hon. Victor Dominello, CEO, Future Government Institute21:29 – Dan Michelson, CEO, RLDatixCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

May 20, 202635 min

609 - Automating Primary Care Admin with Care GP: AI Solutions for Australian Clinics

In this episode of Talking HealthTech, Peter Birch speaks with Melvin Chen, CEO and founder of Care GP, about the evolving role of automation and artificial intelligence in primary care administration.The conversation digs into the very real administrative pressures facing Australian GP clinics today and how Care GP is working to address them in practical, measurable ways.Melvin walks through the development and growing uptake of Care GP's products, Samantha and Veronica, sharing firsthand insights into how these tools are being received by practices on the ground.Their discussion also explores broader themes around workforce efficiency, technology adoption, and what it truly means to build technology that fits the way clinics actually work.The episode further explains why AI-driven admin solutions are becoming an essential part of the future of general practice in Australia.Key Takeaways💡 Administrative costs are a significant burden in healthcare, making up to a third of overall spending; automating these processes leads to major efficiency gains.💡 Care GP’s solutions, particularly Samantha for document processing and Veronica for voice automation, are being rapidly adopted, with customer demand driving product focus.💡 Clinics have realised direct workforce cost savings—up to $55,000 per year at mid-sized sites—by automating document management tasks.💡 The conversation highlights that technology is not about replacing staff, but about redeploying people to higher-value tasks and enabling practice growth.💡 Customisation for medical workflows and continuous user feedback are essential for the successful implementation of AI-based admin tools in healthcare.Timestamps00:00 - Introduction & Care GP recap02:11 - Admin burden in primary care05:06 - Launch and adoption of Samantha14:05 - IT budget vs workforce savings22:41 - Veronica voice agent demonstration31:07 - What's next for Care GPCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

May 18, 202616 min

608 - From Burnout to Breakthrough: Real World Impact of AI Scribes at Heidi Unlocked

In this episode of Talking HealthTech, Peter Birch speaks with Dr Catherine Skellern, Dr Nancy Cibotti and Dean Mills about the adoption and impact of Heidi Health technology in clinical and community health settings.The conversations cover clinician-driven implementation, reducing administrative burden, and transforming the way healthcare professionals engage with patients and families.The discussion explores how AI documentation tools are reshaping daily clinical workflows, relieving the cognitive load that has long contributed to burnout and attrition across the sector.From the experiences of a consultant paediatrician to insights from a US-based Chief Medical Information Officer and a community services technology leader, the episode draws on a breadth of perspectives to examine what responsible, effective AI adoption looks like in practice.This episode was recorded at Heidi Unlocked in Melbourne, Australia and features a selection of conversations Talking HealthTech captured during the event with healthcare professionals, clinicians and technology leaders.Key Takeaways🔹 Clinician-led adoption of technology is critical for effective implementation in healthcare settings.🔹 AI scribes like Heidi can reduce documentation burden and cognitive load for clinicians and social workers.🔹 Technology enables healthcare providers to focus more on patient interaction and less on paperwork.🔹 Addressing privacy and risk assessment is essential when implementing AI in healthcare.🔹 Grassroots demand from users can accelerate the adoption and scaling of new digital tools.Timestamps00:00 - Peter Birch: Introduction00:36 - Dr Catherine Skellern, Child Development Network06:30 - Dr Nancy Cibotti, Heidi Health10:27 - Dean Mills, Anglicare VictoriaCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

May 13, 202636 min

607 - Bringing Consistency to Complexity Through AI-Driven Decision Support

In this episode of Talking HealthTech, Peter Birch speaks with Simon Taylor Cross, Chief Commercial Officer, and Dr Daniel Stiglitz, Director & Co-Founder at Atidia Health.Together, they explore the realities of perioperative care today, including the challenges created by variability in pre-surgery patient management and what that means for both patient safety and system performance.The conversation looks closely at how Atidia Health’s Patient Optimiser Platform (POP) uses clinical decision support and AI to identify risk earlier, support more consistent care, and help clinicians make better-informed decisions without disrupting existing workflows.It also unpacks what it actually takes to implement technology in real hospital settings, from change management and clinician engagement to aligning stakeholders across complex health systems.Along the way, the episode highlights a broader question facing healthcare today: how can we reduce preventable harm while systems grow more complex and clinicians face increasing pressure?This discussion offers practical insights into the intersection of clinical practice, digital health, and real-world implementation, highlighting how smarter, evidence-based approaches can support safer and more reliable patient outcomes.Key Takeaways🔍 Variability in preoperative care leads to inconsistent patient outcomes, with a significant proportion of complications being preventable🤝 Embedding clinical expertise with technology and commercial strategy is essential for building effective solutions like POP⚙️ POP is designed to work within existing healthcare workflows, ensuring support rather than disruption for clinicians and staff💡 Early identification and intervention using data-driven decision support can prevent adverse events and system inefficiencies🚀 Effective change management, cross-disciplinary partnerships, and clear return on investment are critical for successful technology adoption in health settingsTimestamps00:01: Introductions & Atidia Health overview03:23: Preventable complications in perioperative care09:57: Example: Patient risk identification with POP12:29: Integrating technology with clinical workflows16:35: Role and limits of AI in healthcare25:43: Large-scale implementation & change management32:28: Lessons in partnership for healthcare leadersCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

May 11, 202626 min

606 - Consumer Engagement Done Right: Designing Digital Health Experiences With Consumers

In this episode of Talking HealthTech, Peter Birch speaks with Shelley Thomson, Co-Founder and Director of the Patient Experience Agency and host of the Consumer Health Partnerships podcast.They explore what genuine consumer engagement looks like in healthcare and digital health, why it is often missing, and how organisations can move beyond basic feedback towards meaningful, ongoing partnerships with patients and consumers.The conversation unpacks the gap between how healthcare is designed and how it is actually experienced, highlighting how patients move across multiple services and touchpoints while systems often remain siloed.Peter and Shelley discuss why many digital health solutions still miss the mark by focusing on workflows and technology rather than lived experience, and why honest, open feedback is both essential and difficult to capture in practice.They also examine the difference between consultative feedback and true collaboration, and why engagement must be continuous rather than treated as a one-off activity.This episode offers a grounded look at how healthcare organisations can build consumer engagement as a core capability, creating more connected, effective care that better reflects what matters most to the people it serves.Key Takeaways🧑‍🤝‍🧑 Consumer engagement is about genuine partnership, not just surveys or one-off feedback.🧭 Building organisational capability is needed—consumer engagement is an ongoing practice, not an add-on.🌏 Digital health solutions often focus on workflows or tech and miss the lived experience of patients.🔑 Honest feedback requires safe environments for open conversations with all stakeholders.🗺️ Patient journey mapping helps identify real issues that sit between services, not just within them.Timestamps00:00 - Introduction01:12 - Shelley Thomson’s background & role02:21 - Defining consumer engagement04:02 - Why it’s often missing06:16 - Measuring what “good” engagement is09:30 - Recruiting the right people13:12 - Common challenges in engagement18:05 - How to start: practical strategies19:59 - Real-world example: dementia journey22:35 - About Consumer Health Partnerships podcastCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

Is this your show?

Claim this listing to keep it up to date, reach guests who want to pitch you, and manage bookings with Guestify.

Claim this listing

More Technology podcasts

Modern Cyber with Jeremy Snyder

Jeremy Snyder

TechnologyBusiness

AI Pulse - Daily AI News Podcast

Richey Malhotra

Technology

Drive Electric Alabama

TechnologyInterviews guests

Builders by Proxify

Proxify