Appian CPO Susan Charnaux on Early Talent, AI Champions, and the Moments That Matter
Rob sits down with Susan Charnaux, Chief People Officer at Appian Corporation, whose path to the role ran through engineering, law school, and a stint at McKinsey before she realized that HR was where she could do her best work. The conversation covers why Appian has doubled down on early talent while competitors automate it away, how they think about inserting humans at exactly the right moments in the employee experience, and what a deliberate AI enablement program actually looks like in practice, complete with AI champions, Friday morning workshops, and a company-wide prompt-sharing channel. Susan is clear-eyed about what AI is good for and what it isn't, and the through line of the episode is a simple idea: being efficient with the administrative so you can be generous with the human. Key takeaways Investing in early talent is a long game. The people running Appian today came in from university, and that pipeline only exists because leadership never stopped prioritizing it. Use AI to get efficient with the administrative so you can afford to be human at the moments that matter: first day, feedback conversations, a promotion congratulated in person. Appian pulled back on e-learning and reinstated in-person onboarding after realizing something had been lost in culture building. The investment is real but so are the returns. AI champions work because people trust peers more than top-down mandates. Show them someone like them doing it, bring in breakfast, and let them share their prompts. Gen Z is not naive about AI. They already have discernment about when to use it and when human judgment is better. That is an asset, not a liability. HR adds the most value when it is an enabler, not a police force. Learn the business, understand what the leaders need to get done, and be the person who helps them do it.






