Talent Talks

Hosted by Produced by: Talent Trellis Co, Hosted by Paul Drake Verge

Business Entrepreneurship

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Jan 2025

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About the show

We go deep on the mental, emotional, and spiritual journey of entrepreneurship or any other difficult endeavour. The host, Paul Drake Verge, through the lens of his unique experiences of tree-planting, running a wood cap and out-staffing company, as well as his own spiritual journey, dives deep into the mental, emotional, and spiritual factors that attribute to success in any endeavour.

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17 recent

January 6, 2025Episode 161 hr 6 min

Thomas Bass: Key Strategies for SaaS Growth and Customer Retention | [EP 16]

In episode 16, I sit down with Thomas Bass, founder of Success to Scale and a veteran in customer success and retention for B2B SaaS companies. We dive into the intricacies of churn analysis, the critical balance of controllable and uncontrollable churn, and the essential humanization in customer support as companies scale. Discover how to strategically delegate and outsource customer support without sacrificing quality, the power of AI in enhancing efficiency, and the common pitfalls to avoid when scaling your support team. Perfect for founders, customer success managers, and anyone looking to elevate their customer experience strategies. Tune in for deep insights on driving customer satisfaction, reducing churn, and professionalizing support operations for long-term success.

December 11, 2024Episode 151 hr 10 min

Varant Herculian: AI in Customer Success, Balancing Tech and Empathy | [EP 15]

Today I sit down with Varant Herculian, SVP of Customer Success at InGenius. We explore the future of customer success and the impact of AI on building stronger customer relationships. Learn how to balance automation with the human touch, foster a values-driven company culture, and tackle mental health challenges in customer-facing roles. Perfect for leaders, customer success professionals, and anyone passionate about improving customer experiences. Don’t miss actionable insights on aligning teams, driving retention, and creating lasting organizational success.

October 22, 2024Episode 141 hr 6 min

Stacey Bean: Mastering Customer Support & Team Leadership | [EP 14]

In the 14th episode of Talent Talks, Stacey Bean shares her expertise in customer support, leadership, and the future of AI in the industry. Discover how personalizing interactions, fostering team morale, and balancing technology with the human touch can transform customer experience. Stacey also discusses her challenges building Enterprise support and the lessons learned along the way. Tune in for insights on leadership, team management, and driving customer success!

September 26, 2024Episode 131 hr 27 min

Exploring Leadership & Vision with Rosario Sinicropi | [EP 13]

Get ready for an inspiring conversation with Rosario Sinicropi as he reveals the key moments that shaped his career and life! In this episode, Rosario shares how he navigated tough challenges, built his leadership skills, and cultivated a mindset for success. From personal growth to professional triumphs, this episode is packed with real-world strategies and powerful insights to help you level up in your own journey. Whether you're an aspiring leader or just looking for a spark of motivation, you won’t want to miss Rosario's compelling story! 👉 Follow our Podcast on Social Media: Instagram: https://www.instagram.com/talenttalks.podcast/ Tiktok: https://tiktok.com/@talenttalks.podcast Facebook: https://www.facebook.com/talenttalks.podcast

August 20, 2024Episode 1247 min

How Aaron Spivak Built Hush and Revitasize Into Multi-Million Dollar Brands | [EP 12]

🎙️ In this episode of the Talent Talks podcast, we sit down with Aaron Spivak, co-founder of Revitasize and Hush Blankets, to explore his incredible entrepreneurial journey. Aaron shares how he built successful brands by combining grit, passion, and a commitment to health and wellness. Discover the power of manifestation, strategic goal-setting, and the importance of resilience in the face of challenges. Whether you're an aspiring entrepreneur or seeking inspiration, this episode is packed with valuable insights to help you on your path to success. 👉 Follow our Podcast on Social Media: Instagram: https://www.instagram.com/talenttalks.podcast/ Tiktok: https://tiktok.com/@talenttalks.podcast Facebook: https://www.facebook.com/talenttalks.podcast

July 24, 2024Episode 111 hr 5 min

How Erica Effah built a Successful Content Marketing Agency | [EP 11]

Join us for the 11th episode of Talent Talks featuring Erica Effah, founder of the ETA Agency! Erica shares her journey from Calgary to establishing a successful content marketing agency in Toronto. Discover valuable insights on content strategy, leadership, and overcoming entrepreneurial challenges. Gain tips on effective marketing, balancing work-life, and understanding market needs. This episode is packed with practical advice and inspiring stories that will motivate you on your own entrepreneurial path. 👉 Follow our Podcast on Social Media: - Instagram:https://www.instagram.com/talenttalks.podcast - Tiktok: https://tiktok.com/@talenttalks.podcast - Facebook: https://www.facebook.com/talenttalks.podcast

June 25, 2024Episode 102 hr 3 min

How Andrea Lo Revolutionized Dating in Toronto During a Pandemic! | [EP 10]

In this exciting episode, we dive into the inspiring journey of Andrea Lo, the dynamic founder of both Toronto Dating Hub and Toronto Event Hub. Andrea shares her incredible story of transforming the way singles connect in Toronto, especially during the challenging times of 2020. From overcoming obstacles to creating unique and engaging experiences, Andrea's journey is packed with valuable lessons on perseverance, creativity, and leadership. 👉 Follow our Podcast on Social Media: - Instagram:https://www.instagram.com/talenttalks.podcast - Tiktok: https://tiktok.com/@talenttalks.podcast - Facebook: https://www.facebook.com/talenttalks.podcast

June 3, 2024Episode 91 hr 22 min

Rebecca Lake Reveals Shocking Tips for Leadership and Balance | [EP 09]

Join us for the 9th episode the Talent Talks podcast as we delve into the inspiring journey of Rebecca Lake CEO of Endless Abilities. In this episode, Rebecca shares her experiences and insights as a leading expert in helping children with special needs in her business. From overcoming the hurdles of her early career to achieving remarkable success, Rebecca's story is filled with valuable lessons on perseverance, innovation, and leadership. 👉 Follow our Podcast on Social Media: - Instagram:https://www.instagram.com/talenttalks.podcast - Tiktok: https://tiktok.com/@talenttalks.podcast - Facebook: https://www.facebook.com/talenttalks.podcast

May 19, 2024Episode 856 min

Pat’s Leap: Crickets, Startups, and Success | [EP 08]

Join us for the 8th episode of Talent Talks podcast as we explore the fascinating journey of Pat, the co-owner of Earth Proof Protein. From navigating the challenges of startup life to becoming a successful entrepreneur in the protein industry, Pat shares invaluable lessons on speed, decision-making, and the importance of a solid support system. Discover Pat’s insights on maintaining mental health, the power of action over perfection, and how to lead with empathy and resilience. Don't miss this enriching conversation that could transform your approach to business and personal growth! 👉 Follow our Podcast on Social Media: - Instagram: https://www.instagram.com/talenttalks.podcast/ - Tiktok: https://tiktok.com/@talenttalks.podcast - Facebook: https://www.facebook.com/talenttalks.podcast

May 5, 2024Episode 71 hr 38 min

Cody Dacquay: From Wrenches to Riches, the Journey to Global Impact | [EP 07]

Join us for the 7th episode of Talent Talks podcast as we dive into the world of Cody Dacquay, the visionary founder of Live Beyond Boundaries. From school bus mechanic in Manitoba to globe-trotting life coach, Cody shares his electrifying journey of breaking barriers and redefining potential. Discover Cody’s unique insights on turning challenges into opportunities and how collaboration can catapult you to new heights. Don’t miss out on this transformative conversation that could change the way you see your world! What You’ll Discover: 1. Breaking Boundaries: How Cody transformed from a local mechanic to an international life coach. 2. Power of Challenges: Learn to leverage life’s hurdles as powerful growth opportunities. 3. Collaboration Over Competition: Insights on how working together can accelerate success. 4. Emotional Mastery: Tips on managing your emotions to enhance personal and professional growth. 🔗Connect with Cody Dacquay: Instagram: https://www.instagram.com/nomadic_cody LinkedIn: https://www.linkedin.com/in/cody-dacquay-3867aa106/ Link Tree: beacons.ai/nomadic_cody 🔔 Subscribe for inspiring stories: https://www.youtube.com/channel/UCyrrMj6LWqCc-jNTH7F99RQ?sub_confirmation=1 👉 Follow our Podcast on Social Media: - Instagram: https://www.instagram.com/talenttalks.podcast/ - Tiktok: https://tiktok.com/@talenttalks.podcast - Facebook: https://www.facebook.com/talenttalks.podcast 👉 Follow Talent Trellis on Social Media: - Instagram: https://www.instagram.com/talenttrellisco - Tiktok: https://www.tiktok.com/@talenttrellisco - Facebook: https://www.facebook.com/talenttrellisco/ - LinkedIn: https://www.linkedin.com/company/91357860/admin/feed/posts/ 👉 Listen to the podcast on: - Spotify: https://open.spotify.com/show/4oF2mfuRkuBXY7arb2ioF2?si=38d63d05d0304d32 - Apple Podcasts: https://podcasts.apple.com/us/podcast/talent-talks/id1729032416 - Amazon Music: https://music.amazon.ca/podcasts/ed7080d2-28c9-43dc-ab68-2c4a0b20207a/talent-talks 💡 Want more? Check out our full podcast playlist for more inspiring stories: https://www.youtube.com/playlist?list=PL9vC1JiLSTJ2_STIwFV0qhLtO3bGLjqmj If you’re interested in hiring amazing international talent - book a free 30min discovery call here 👉 https://calendar.app.google/frYu5Lpf8rU9MLog7 💌 Contact us: paul@talenttrellis.co About Talent Talks: Talent Talks is a podcast dedicated to sharing the mental, emotional, and spiritual journey of entrepreneurship or any other difficult endeavour. Join us as we explore the journeys of entrepreneurs, athletes, artists, and more, who have all redefined the meaning of success.