#621: Quick Tip: Are you customers missing your messages?
In this quick tip episode, Sally explains that when customers miss important emails, the issue may be communication strategy rather than the offer, and suggests using SMS to get attention faster for time-sensitive messages like last-minute appointment openings, event reminders, or promotions ending soon. She emphasizes that email still matters, but texting can be a useful addition when timing is critical. She shares three guidelines for effective texts: keep messages short and direct, make them relevant and only send to people who have agreed to receive texts, and include a clear next step such as confirming or booking an appointment or clicking a link. Her GSD action challenge is to review current customer communications and identify one recurring email that would work better as a text, focusing on sending the right message to the right person at the right time. 00:00 Why Emails Get Missed 00:47 When SMS Works Better 01:16 Three SMS Best Practices 02:12 GSD Action Challenge 02:50 Quick Tip Wrap Up Join the Private OmniSAM Community: omnisam.com.au/gsdgroup Facebook Group: gsdfb.omnisam.com.au Follow on Facebook: facebook.com/sallysparkscousins Watch the Live Stream & Subscribe for More Updates: OmniSAM YouTube: youtube.com/@omnisamsoftware Sally Sparks-Cousins YouTube: youtube.com/@sallysparkscousins


