Start Grow Manage

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May 2025

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Welcome, MSP Owners! Start, Grow, And Manage a scalable MSP that powers an extraordinary life. We know you didn’t start your business to feel frustration - you started it for freedom. Join us for conversations, insights and expertise that help you engage, energize and execute on building a business that powers an extraordinary life.

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51 recent

May 23, 2025Episode 438 min

How Agiliti Wins Clients for Life with Business-Focused Tech

Send us Fan MailIn this episode of Start Grow Manage, Jeff Loehr sits down with Stuart Garzarelli and Michael Ratka of Agiliti—a powerhouse MSP with a surprising origin story. Discover how a life-changing injury sparked Stuart's journey into tech, how both founders weathered the 2008 economic storm, and why “curiosity” and “tenacity” are more than just buzzwords at Agiliti—they're the backbone of their success.You’ll hear how they evolved from firefighting IT issues to solving high-impact business problems, turning their clients into raving fans. Learn how they transitioned from techs to trusted advisors, the critical mistakes they avoided, and how manufacturers benefit from their laser-focused strategic approach. If you're an MSP founder ready to shift from chaos to clarity, you won’t want to miss this one.🎧 Tune in for real talk, actionable insights, and the business truths every MSP owner needs to hear.👤 Jeff https://www.linkedin.com/in/jeffloehr/ https://twitter.com/jeffloehr Connect w/ Agiliti ⭐️ Stewart Garzarelli https://www.linkedin.com/in/sgarzarelli/Michael Ratka https://www.linkedin.com/in/michael-ratka-2bbb7464/⭐️ LEARN MORE: https://startgrowmanage.com/cta-ytFOLLOW US 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ⚙️ Start Grow Managehttps://www.linkedin.com/company/start-grow-manage/https://instagram.com/startgrowmanage https://www.facebook.com/StartGrowManage JOIN OUR COMMUNITY 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ https://startgrowmanage.com/applyStart, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.Facebook • Instagram • LinkedIn

May 16, 2025Episode 328 min

AI + MSPs: What’s Coming Next for Telecom?

Send us Fan Mail🎧 In this episode of Start Grow Manage, Jeff Loehr chats with Michael Vertolli, President of ComTecSystems, about one of the most overlooked opportunities for MSPs—strategic partnerships. What starts as a story about installing mobile phones in the ‘90s quickly evolves into a deep dive on how ComTec transformed into a leading cloud and telecom consultancy. Mike doesn’t just talk theory—he lays out how smart partnerships can unlock new revenue, boost client loyalty, and help MSPs break out of the tech-only trap.They also touch on the rise of AI in telecommunications, and why the key to long-term growth isn’t about selling more tech—it’s about solving real business problems. If you’re an MSP owner who wants to scale without being stuck in the weeds, this conversation is your blueprint.Tune in to learn how to shift from overwhelmed technician to strategic business leader—and why collaboration might just be the most powerful tool in your growth toolbox.👤 Jeff https://www.linkedin.com/in/jeffloehr/https://twitter.com/jeffloehrConnect w/ Michael ⭐️https://comtecsystems.net/partner-program/?utm_source=start%20manage%20grow&utm_medium=podcast&utm_campaign=mike%20vertolli https://www.linkedin.com/in/michael-vertolli-66b60112/FOLLOW US 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ⚙️ Start Grow Manage https://www.linkedin.com/company/start-grow-manage/ https://instagram.com/startgrowmanage https://www.facebook.com/StartGrowManage JOIN OUR COMMUNITY 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ https://startgrowmanage.com/apply Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.Facebook • Instagram • LinkedIn

May 5, 2025Episode 227 min

Build a Rockstar MSP Team Fast

Send us Fan MailIn this episode of Start Grow Manage, Jeff Loehr chats with MSP hiring pro Mark Agovino, who’s spent the last two decades transforming how tech companies build teams. Mark breaks down why the old-school recruiting model is broken—and how his flat-fee, managed hiring service helps MSPs save big while hiring better. They dig into cultural fit, the power of behavioral interviewing, and how aligning with your core values is a game-changer. Plus, they preview the upcoming SWAT workshop, where MSPs will level up their client conversations.👤 Jeff https://www.linkedin.com/in/jeffloehr/https://twitter.com/jeffloehr Connect w/ Mark ⭐️https://onboardtac.comFOLLOW US 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ⚙️ Start Grow Manage https://www.linkedin.com/company/start-grow-manage/ https://instagram.com/startgrowmanage https://www.facebook.com/StartGrowManageJOIN OUR COMMUNITY 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ https://startgrowmanage.com/apply Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.Facebook • Instagram • LinkedIn

April 24, 2025Episode 135 min

Building a Smarter MSP with Key Strategies

Send us Fan MailIn this episode of the Start Grow Manage podcast, Jeff Loehr sits down with Sean Lentner of Lentner Technology for a no-BS look at what it really takes to grow in the MSP world. Sean shares how he ditched the tech-for-tech’s-sake mindset and started solving real business problems—working with everyone from finance giants to the Vatican. From startup lessons to streamlining workflows with AI, this episode is packed with sharp insights on building a business that runs smarter, not harder. If you're an MSP owner ready to shift from tech geek to business leader, you’ll want to hear this.👤 Jeff https://www.linkedin.com/in/jeffloehr/https://twitter.com/jeffloehrConnect w/ Sean ⭐️https://www.linkedin.com/in/sean-lentner/overlay/about-this-profile/https://lentner.com 📞 Schedule a free coaching sessionhttps://pages.startgrowmanage.com/book-a-free-coaching-session FOLLOW US 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ⚙️ Start Grow Manage https://www.linkedin.com/company/start-grow-manage/ https://instagram.com/startgrowmanage https://www.facebook.com/StartGrowManage JOIN OUR COMMUNITY 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ https://startgrowmanage.com/applyStart, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.Facebook • Instagram • LinkedIn

April 11, 2025Episode 1241 min

How MSPs Can Tackle AI Risks and Shadow IT

Send us Fan Mail🎙️ In this episode of Start Grow Manage, Joe Rojas sits down with John Harden from Auvik to unpack how AI is shaking up the MSP world. From the growing threat of shadow IT to the need for smarter attack surface monitoring, John shares how MSPs can lead the charge—not just in tech, but in educating clients and driving strategy. They explore how to stay ahead of AI regulation, avoid common pitfalls, and actually use AI to grow. Plus, Joe invites you to a free SWOT workshop designed to help MSPs scale smarter—not harder. 👤 Joehttps://www.linkedin.com/in/joerojas/ 👤 John Hardenhttps://www.linkedin.com/in/john-harden/https://www.auvik.com/📞 Schedule a free coaching session https://pages.startgrowmanage.com/book-a-free-coaching-session Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.Facebook • Instagram • LinkedIn

April 3, 2025Episode 1129 min

The Secret to Stronger Teams

Send us Fan MailIn this episode, co-host Jeff Loehr chats with MSP recruiter TJ Jackson about why core values are the secret to building strong, high-performing teams. They explore how aligning hires with company values creates harmony, boosts retention, and drives growth. TJ also shares why embracing discomfort is key and how collaboration leads to long-term success. Spoiler: Technical skills? Those can be taught. Core values? Not so much.👤 Jeff https://www.linkedin.com/in/jeffloehr/https://twitter.com/jeffloehrConnect w/ TJ ⭐️ https://www.linkedin.com/in/tjaxn/ 📞 Schedule a free coaching session https://pages.startgrowmanage.com/book-a-free-coaching-session 📖 Chapters 📖01:06 – TJ Jackson’s Biggest ‘Aha!’ Moment02:02 – Core Values: Your Secret Weapon03:48 – The Real Key to Workplace Harmony09:28 – Why Discomfort Fuels Growth18:15 – The $100M Lesson You Need to Hear18:42 – Embracing Failure: The Growth Hack20:17 – Stronger Teams Start Here22:33 – Collaboration: The Ultimate Advantage23:46 – Apprenticeships: Your Success Shortcut26:29 – Final Thoughts & How to ConnectFOLLOW US 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ⚙️ Start Grow Manage https://www.linkedin.com/company/start-grow-manage/ https://instagram.com/startgrowmanage https://www.facebook.com/StartGrowManageJOIN OUR COMMUNITY 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ https://startgrowmanage.com/applyStart, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.Facebook • Instagram • LinkedIn

March 19, 2025Episode 1024 min

Tech to CEO: The MSP Accelerator

Send us Fan MailTired of feeling like you just have a job instead of running a business? 💡 In this session, Jeff Loehr and Joe Rojas from Start Grow Manage reveal how Managed Service Providers (MSPs) can build businesses that run without them. Learn practical tips on standing out in a competitive market, improving client communication, and scaling your operations for more freedom. Plus, discover how the MSP Accelerator can help you differentiate your services, understand your customers, and boost profitability. 🚀 Ready to take your MSP to the next level? Hit play and start building the business you deserve! 👤 Jeff Loehr https://www.linkedin.com/in/jeffloehr/ https://twitter.com/jeffloehr 👤 Joe Rojas https://www.linkedin.com/in/joerojas/ 📞 Schedule a free coaching session https://pages.startgrowmanage.com/book-a-free-coaching-session FOLLOW US 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ⚙️ Start Grow Manage https://www.linkedin.com/company/start-grow-manage/ https://instagram.com/startgrowmanage https://www.facebook.com/StartGrowManage JOIN OUR COMMUNITY 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ https://startgrowmanage.com/apply Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.Facebook • Instagram • LinkedIn

March 17, 2025Episode 929 min

Solve More Problems, Make More Money

Send us Fan MailIn this Start Grow Manage episode, Jeff Loehr talks with Andrew Down and Logan from Vendasta about revenue-driven marketing for MSPs. Beyond uptime and efficiency, growth matters!Vendasta’s AI-powered tools—CRM, social media management, and more—help MSPs generate leads, engage customers, and close deals. They discuss understanding customer needs, setting realistic expectations, and consistent marketing.👤 Jeff https://www.linkedin.com/in/jeffloehr/ https://twitter.com/jeffloehr Connect w/ Andrew ⭐️ https://www.linkedin.com/in/andrewdown/Connect w/ Logan ⭐️ https://www.linkedin.com/in/loganochitwa/See Vendasta at CP EXPO 📍 https://www.vendasta.com/cpexpo2025/Learn More 📖 https://www.vendasta.com/newsroom/vendasta-launches-yesware/📞 Schedule a free coaching session https://pages.startgrowmanage.com/book-a-free-coaching-sessionStart, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.Facebook • Instagram • LinkedIn

March 12, 2025Episode 830 min

Beyond IT: How MSPs Can Become Strategic Advisors

Send us Fan MailIn this episode of Start Grow Manage, Jeff Loehr sits down with Igal Rabinovich and Esther Deutsch from MSP.link to tackle a game-changing shift in the MSP world.🔹 Are you stuck being seen as just the “IT guy” when you could be a trusted business advisor?🔹 Want to stand out in a crowded market and build stronger client relationships?🔹 Curious how MSPs can integrate with ERP and CRM systems to drive real business value?Igal and Esther bring their deep industry experience to discuss how MSPs can level up, moving beyond break-fix services to providing strategic solutions that help businesses grow. They also introduce MSP.link’s services, designed to bridge the gap between traditional IT support and business consulting.💡 Plus, don’t miss details on an upcoming training day focused on cybersecurity and selling strategies to help MSPs thrive in today’s competitive landscape!👉 Tune in now and transform your MSP from a service provider into a growth-driving business partner.👤 Jeff https://www.linkedin.com/in/jeffloehr/ https://twitter.com/jeffloehr 👤Igal Rabinovich: https://www.linkedin.com/in/igal-rabinovich/👤Esther Deutsch: https://www.linkedin.com/in/esther-deutsch/⭐️Learn more ⭐️ www.msplink.com📞 Schedule a free coaching session https://pages.startgrowmanage.com/book-a-free-coaching-sessionFOLLOW US 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ⚙️ Start Grow Manage https://www.linkedin.com/company/start-grow-manage/ https://instagram.com/startgrowmanage https://www.facebook.com/StartGrowManage JOIN OUR COMMUNITY 👋_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ https://startgrowmanage.com/applyStart, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.Facebook • Instagram • LinkedIn

March 7, 2025Episode 737 min

The MSP Marketing Mindset for Success

Send us Fan MailIn this episode of Start Grow Manage, host Jeff Loehr dive deep into a game-changing shift for Managed Service Providers (MSPs): evolving into Managed Security Service Providers (MSSPs). Joining them is Charlene from Fornix Marketing, who shares invaluable insights on transforming your MSP into a trusted security partner.🔹 Beyond the Break-Fix Model – Learn why moving beyond cost-cutting and becoming a strategic advisor is the key to long-term success.🔹 Mastering Compliance & Cybersecurity – Discover how to navigate complex industry frameworks and build stronger client relationships.🔹 Winning Habits of Top MSPs – From strategic business reviews to powerful client communication, find out what separates thriving MSPs from the rest.🔹 Outserve, Don’t Outsmart – Why putting customers first (not just being the smartest in the room) is the secret to sustainable growth.👤 Jeff https://www.linkedin.com/in/jeffloehr/ https://twitter.com/jeffloehr 👤 Charlene https://www.linkedin.com/in/charlene-ignacio/📞 Schedule a free coaching session https://pages.startgrowmanage.com/book-a-free-coaching-session Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.Facebook • Instagram • LinkedIn