SMB Community Podcast

Hosted by MSP Radio: The Voice of the Solution Provider

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Episodes

Latest episode

Nov 2026

Language

EN-US

About the show

Podcasts for IT consultants and managed service providers in the SMB Community.

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10 recent

November 12, 202624 min

Should Small MSPs Join the Better Business Bureau?

In this episode, the conversation focused on whether joining the Better Business Bureau is still worthwhile in the age of online reviews. A key theme that emerged was the evolution of vendor reputations and customer trust, with strong opinions shared about the BBB’s practices and value. The discussion also explored recent industry news, including shifts in the PSA/RMM landscape, UPS rate increases just ahead of the holidays, challenges in the auto sector with Tesla’s Cybertruck flop, and the latest from IT Nation 2026. Rounding out the episode, tales from the field offered a firsthand look at M&A activity within the MSP space, including the realities of buying and selling firms at various revenue sizes. Get ready for practical insights, real stories, and the latest trends to help your business thrive. Source

November 5, 202623 min

Should Small MSPs Build a Budget or Just Wing It for 2027?

The conversation focused on emerging vulnerabilities and operational challenges tied to artificial intelligence (AI) and cybersecurity, with the Binance hack—resulting in a reported $6.4 billion loss—presented as the episode’s most consequential event. Binance leadership stated that users would not incur losses, as the company intends to recover the stolen funds from its own reserves. This... Source

October 29, 202624 min

Should MSP Agreements Stop Ex-Employees From Taking Clients?

Employee departures and the risk of client solicitation by ex-staff emerged as the episode’s principal issue. Multiple instances were described where former employees attempted to take clients with them, resulting in legal disputes and operational stress for MSPs. To mitigate this risk, contractual safeguards such as non-disclosure and non-solicitation clauses in employment agreements were identified... Source

October 22, 202624 min

Should Your MSP Take the Fall If AI Leads to Malware? | MSP agreements

A significant development highlighted is the recent compromise involving ConnectWise Backup, which originated from ConnectWise’s acquisition of SkyKick. The breach stemmed from the compromise of OAuth app credentials within Microsoft 365 tenants, enabling attackers to access and elevate permissions, primarily targeting MSP tenants. The full method of credential compromise has not been disclosed. However, the... Source

October 15, 202622 min

Should MSP Owners Sell Their MSP Themselves or Use a Pro?

The discussion centers on the tradeoffs and risks associated with self-managing the sale of a Managed Service Provider (MSP) business, highlighting a real case in which the absence of professional M&A, legal, and tax advisory led to contract errors, unfavorable terms, and substantial financial exposure. Both James Kernan and Amy Babinchak, drawing from direct advisory... Source

October 8, 202618 min

MSP Culture: Can You Require Employees to Use Copilot?

The episode addresses the push for mandatory adoption of artificial intelligence (AI) tools among employees in MSP and IT service environments, citing cases where use of products like Microsoft Copilot is being enforced under threat of termination. Contributors emphasize that while AI proficiency is becoming a key factor for employability in the technology sector, mandating... Source

October 1, 202625 min

MSP Processes: How AI Is Changing Patch Management

The episode scrutinized the operational impact of accelerated patch velocity, largely attributed to AI-driven vulnerability discovery. Microsoft’s patch release cadence has intensified, as evidenced by the increase from 200 patches in June to 900 patches in September. Despite this uptick, panelists noted that patch delivery is now consolidated—vulnerabilities are addressed through a single cumulative update... Source

September 24, 202621 min

AI Services: Practical Ways for MSPs to Monetize AI

Public speaking for technical professionals and the development of practical business process automation using AI were identified as areas with tangible operational impacts for MSPs. Structured preparatory practices, such as rehearsals and simulated audiences, were described as beneficial for reducing employee apprehension and improving presentation quality, according to Amy Babinchak. Applying a process-oriented approach, including... Source

September 17, 202620 min

AI Has Changed MSP Lead Generation Forever: Now What?

Microsoft’s Copilot platform has recorded a 33% growth, growing its user base from 20 million to 30 million seats in a three-month period, according to reported company data. Increased adoption is attributed in part to Microsoft’s strategy of bundling Copilot licenses with existing products. Copilot lacks custom code-generation features, instead focusing on business process optimization... Source

September 10, 202620 min

Top 10 Moves to Make Before You Sell Your MSP

The episode centers on operational best practices and core risk factors for MSPs preparing to sell their businesses. The discussion highlights that a business must be able to function independently of its owner, with Amy emphasizing that the most important prerequisite for sale is organizational self-sufficiency. Buyers prioritize businesses that can maintain their operations, client... Source