Shift Forward Health

Dr. Gordon Chen returns to share the story behind his new venture ThriveWell, the five drivers of health and wellness, and dozens of insights for increasing longevity.  All that, plus the Flava of the Week about older Americans being unsatisfied with their care. What particular aspects of care do seniors want to be improved, and how do we use these insights while designing and executing senior-focused care?  This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#375)  Learn about ThriveWell: www.thrivewell.comSee omnystudio.com/listener for privacy information.

Dr. Gordon Chen’s time at ChenMed informed his perspective on the state of value-based care, the changes that are needed to create more transformative care, and the benefits to society as we make progress along those lines.  This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #292 and it originally aired in October 2023.  This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#374) See omnystudio.com/listener for privacy information.

Dr. Oliver Kharraz, CEO and Founder of Zocdoc, shares insight after insight on what actually drives healthcare behaviors and influences consumers’ choices.  All that, plus the Flava of the Week about Amazon launching a new service competitive to Hims and Hers. What is the consumer insight that this new service is based on, and how can we bypass the bias against retailers to more quickly design consumer-centered products and services?  This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#373) See omnystudio.com/listener for privacy information.

Christophe Jacquet shares some provocative thinking about how the health, wellness, and consumer sectors are increasingly overlapping, including a health design thinking framework that helps us understand why meeting a need isn’t enough to design products and service lines that are successful. We have to consider expectations and life aspirations as well.  This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #175 and it originally aired in August 2021.  This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#372)See omnystudio.com/listener for privacy information.

What can we do about loneliness? The human body needs connection like it needs food, water, and shelter, yet we’re losing points of in-person connection in a tech-enabled world.  Join Melissa Wirt, CEO and Founder of Latched Mama, and host Ann Somers Hogg as they discuss tiny habits to reduce loneliness, the need to simplify progress, and how to show up for somebody else.  Resources:  Latched Mama - latchedmama.com  Melissa's book, I Was Told There'd Be a Village: Transforming Motherhood through the Power of Connection - www.amazon.com/Was-Told-Thered-Village-Transforming/dp/1538759055 The “hug” that America’s mothers need now (Clayton Christensen Institute) - www.christenseninstitute.org/blog/the-hug-that-americas-mothers-need-now/ See omnystudio.com/listener for privacy information.

4 episodes in 1! Join our first-ever Health System Celebration Series as we recognize the accomplishments of 4 leaders in digital engagement and consumer experience – Northwestern’s Kali Arduine Ihde, URMC’s Michael Hasselberg, MultiCare’s Jeremy Harrison, and Ballad Health’s Taylor Hamilton.  All that, plus the Flava of the Week about Forward Health shutting down. What led to their sudden demise, and what can we learn about the appeal of tech-first, subscription-based health?  This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#371) See omnystudio.com/listener for privacy information.

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #160 and originally aired in May 2021.  On this one, Jill McCormick shared some provocative thinking about solving what she refers to as digital health’s “passionate problems.” When we use human-centered design and then tie that work to digital transformation, we start solving the problems that really need to be solved to move our businesses – and healthcare – forward.  This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#370) See omnystudio.com/listener for privacy information.

We compare notes on two recent events they attended: Jared at HLTH, and Zain at Sanford Health’s Future of Rural Health event. All that, plus the Flava of the Week about more new research on consumers’ healthcare perceptions, this time from PWC. As we add this newest research to volumes of data over the years, and that data confirms trends that we’ve known all along, what will be the compelling event to convince health systems to do something about it?  This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#369) See omnystudio.com/listener for privacy information.

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #154 and it originally aired in March 2021.  Katie Karatzas, Paul Caldera, and Drake Pusey join Jared and Zain for a rousing discussion about the magic that can happen when healthcare brand engagement meets human-centered design principles. In this episode, you’ll learn the shortcomings of competing on quality, the dangers of focusing on your competition, and how some brand strategies are like trying to win a soccer game with just a goalie. This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#368) See omnystudio.com/listener for privacy information.

In the second episode recorded live at HLTH in Las Vegas, Jared speaks with Dr. Noura Abul-Husn, VP of Genomic Health at 23andMe. Noura shares an impressive list of ways that genetic profiles can lead consumers to a more preventive state of health, including many that you might not be aware of.  All that, plus the Flava of the Week about the changing dynamics between physicians and patients. How should we process new research from YouGov about doctor-patient relationships, and how can those insights inform the way we design and build consumer experiences?  This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#367) See omnystudio.com/listener for privacy information.