
389 - Stop Leaving Money on the Table: Practice Growth & Billing feat. Heather Signorelli
Are you working harder than ever in your practice but still wondering where the money goes? What if the real problem isn't a shortage of new patients, but inconsistent systems, missed collections, and a reluctance to charge for the care you provide? Dr. Lauryn sits down with pathologist and healthcare entrepreneur Heather Signorelli to unpack why great patient care alone doesn't guarantee a profitable practice. Together, they explore the never-ending challenge of patient acquisition, turning marketing and referrals into repeatable systems, and creating front desk scripts that help practices actually collect what they're owed. Heather shares why every practice owner needs to track key financial metrics, how to distinguish true CEO time from daily administrative work, and why hiring the right people is essential for growth. They also confront the uncomfortable relationship doctors have with money and how learning to confidently charge for your value can transform your practice. Key Takeaways - Patient Acquisition Requires Consistency: Growing a medical practice isn't about finding one perfect marketing strategy. Sustainable patient growth requires repeatable systems, documented SOPs, and ongoing attention to what's working. - Stop Leaving Revenue on the Table: Many practices lose money through inconsistent collections, unclear payment policies, and uncomfortable financial conversations. Simple front desk scripts and better billing procedures can help practices capture revenue they're already earning. - Think Like a CEO, Not an Office Manager: True CEO time is about vision, strategic growth, and understanding your business metrics, not simply completing administrative tasks. Practice owners must learn to delegate and regularly evaluate the numbers driving their business. - Get Comfortable Charging What You're Worth: Doctors are trained to serve patients, but that mindset can make discussing money uncomfortable. Recognizing the value of your care and communicating fees confidently is essential to building a financially sustainable practice. Guest Bio Heather Signorelli is a pathologist, healthcare entrepreneur, and co-founder of NatRevMD , a medical billing and revenue cycle management company she built alongside her husband, Troy. With extensive experience in healthcare leadership, Heather previously developed and led laboratory services for a health system spanning more than 180 hospitals, helping expand access to genetic testing and improve healthcare operations. Today, NatRevMD supports more than 30 independent medical practices, helping physicians understand their finances, optimize collections, and build sustainable businesses. Heather is also the author of Thrive and host of the NatRevMD podcast, where she shares practical insights on the business side of medicine. Learn more about Heather and the services offered by NatRevMD Follow Heather: LinkedIn | Instagram Resources : Find all things Dr. Lauryn B including ways to work with her Follow Dr. Lauryn: Instagram | Facebook | LinkedIn Follow She Slays on YouTube Mentioned in this episode: Holistic Marketing Hub This episode is sponsored by Holistic Marketing Hub. Created by marketing strategist Molly Cahill, it's a proven Instagram system with a 500+ caption content library and a step-by-step curriculum that's helped 400+ chiropractors, acupuncturists, and other health pros fill their practices with right-fit patients. Enroll Now! Holistic Marketing Hub Clinic Mind Clinic Mind is the all-in-one EHR and practice management platform built for chiropractors — billing, documentation, scheduling, and patient follow-up in one place, whether you run a cash practice, take insurance, or are scaling to multiple locations. She Slays the Day listeners get an exclusive offer. Clinic Mind INSiGHT CLA This episode is brought to you by the INSiGHT scanning system from CLA, the tool that helps chiropractors show patients objective neurological data so the value of care becomes clear, fueling conversion, retention, and growth. She Slays listeners get preferred pricing, affordable financing, and a free Getting Into Scanning guide. CLA (Current)





