Shannon Waller's Team Success

Hosted by Shannon Waller

Business Entrepreneurship Management

Website RSS feed LinkedIn

Episodes

300

Latest episode

Nov 2026

Language

EN-US

About the show

Shannon Waller, author of The Team Success Handbook, has been the entrepreneurial team expert at Strategic Coach® since 1995. Shannon Waller’s Team Success podcasts are a series of insights around teamwork and success that she’s gained from working with entrepreneurs.

Listen to episodes

60 recent

November 12, 202623 min

When A Team Member’s Aspirations Exceed Their Capabilities

What do you do when a team member wants a role that doesn’t fit their strengths? In this episode, Shannon Waller explores how to handle this tricky conversation without discouraging growth. She shares how to connect ambition with capability, create growth paths for different talents, and help your team focus on work that creates real value. Download Episode Transcript Show Notes: Wanting a title isn’t the same as wanting the day-to-day work that comes with it. When discussing a team member’s ambition, stay open to strengths you haven’t seen yet, especially when someone is willing to put in the work to develop them. Ask team members to explain how the role they want connects with their strengths and Unique Ability ® . Profiles like Kolbe and CliftonStrengths ® can help people understand their strengths, but they shouldn’t become boxes that limit what’s possible. You can support someone’s growth, but they need to take responsibility for learning, practicing, and gaining experience. When someone suggests a new role, ask how it will help the team, the company, or your clients; wanting to develop a skill is different from wanting the recognition that comes with a title. Not everyone needs to become a manager to earn more, gain recognition, or grow in your company, so be sure to give specialists and backstage talent a clear growth path that rewards what they do best. Everything starts with self-awareness. Be confident in your strengths and willing to ask for help with everything else. Ultimately, your role as a leader is to support ambitions that build on people’s strengths and help them create more value for others. Resources: Unique Ability ® Deep D.O.S Innovation by Dan Sullivan Kolbe A ™ Index Working Genius ® CliftonStrengths ® DISC PRINT ® Myers-Briggs ® Multiplication By Subtraction by Shannon Waller

November 2, 20261 hr 0 min

Fight Less, Win More: Author Interview With Jonathan B. Smith

What if better results started with less convincing and more listening? In this episode, Shannon Waller talks with Jonathan B. Smith, co-author of Fight Less, Win More, about using Tactical Empathy to make tough conversations easier. Together, they explore practical ways to lower defenses, uncover what’s really going on, and turn a polite “yes” into a real commitment. Download Episode Transcript Show Notes: Negotiation isn’t just for making business deals; it’s a skill you use in everyday conversations. Tactical Empathy starts with understanding what’s going on for the other person, not just getting your point across. Before a difficult conversation, give yourself time to settle down so you can respond thoughtfully instead of reacting. Phrases like “It sounds like” and “It seems like” invite people to share more without feeling put on the spot. After sharing an observation, try waiting six seconds to give the other person room to think and respond. Look beyond the frustration you can see and get curious about what might be causing it. An Assertive wants to get to the point, an Analyst needs time to process, and an Accommodator values connection. A polite “yes” isn’t always a commitment, so get clear on what will happen next and when. Naming the concerns someone may have about you or your request can help take the tension out of a conversation. Giving people room to say no can help them feel more in control and less pressured. You don’t have to agree with someone’s point of view to show that you understand it. Practice in everyday, low-stakes conversations so the skills feel natural when the stakes are higher. Resources: Never Split the Difference by Chris Voss with Tahl Raz Fight Less, Win More by Jonathan B. Smith and Derek Gaunt Transforming Experience Into Multipliers Kolbe A ™ Index The Happiness Advantage by Shawn Achor More about Jonathan

October 14, 202619 min

Is Your Team Scared To Make Decisions?

If your team keeps asking for permission, revisiting settled decisions, or waiting until everything is perfect to move a project forward, they may be more concerned about your reaction than the decision itself. In this episode, Shannon Waller shares how leaders can give people clearer authority, help them know when to move fast, and create a culture where action and learning go together. Download Episode Transcript Show Notes: When people keep asking for permission or reopening decisions, they may be worried about how you’ll react. Leaders have more power than they realize, and their tone, body language, and facial expressions can either build confidence or make people hesitant. Be clear about which decisions your team owns so they know when to decide, act, and move things forward. Type 1 decisions are difficult to reverse and deserve more research, discussion, and careful judgment. Type 2 decisions are easy to change, so they should be made quickly and pushed down to the people closest to the work. If every decision comes back to you, you become the bottleneck and your team stops building its own decision-making muscles. Give newer team members clear parameters, especially around budget, risk, and what makes a decision easy or difficult to reverse. You can’t ask people to take action and then punish them when something doesn’t work exactly as planned. When a decision doesn’t go your way, respond with curiosity and learning instead of anger or blame. Your purpose, core values, and long-term vision help people know what to do when you’re not there. Use Strategic Coach ® tools like The Impact Filter ® and The Strategy Circle ® to show your team how you think and what a successful result looks like. Your team will move much faster and with much more confidence when they know they’re on the winning team when things work and the learning team when they don’t. Resources: CliftonStrengths ® The Team Success Handbook by Shannon Waller The Importance Of Core Values In Business The Impact Filter ® Your Life As A Strategy Circle by Dan Sullivan Transforming Experiences Into Multipliers

September 30, 20261 hr 1 min

Creating Freedom Through Succession Planning, with Mike Mack

What would happen to your business if you had to step away tomorrow? In this episode, Shannon Waller interviews X5 Management founder Mike Mack about why succession planning isn’t just a legal or financial exercise. They discuss how to start the conversation, prepare your leadership team, plan for the unexpected, and build a business that can keep growing without relying on you for every decision. Download Episode Transcript Show Notes: Succession isn’t just about selling your business; it’s about making sure your company, team, and family are prepared for what comes next. Many successful entrepreneurs avoid succession planning because it brings up difficult questions about identity, control, purpose, and the future. The best time to start planning is before a health issue, emergency, or unexpected opportunity forces you to make big decisions quickly. Getting clear on your ideal future helps you decide whether you want to keep working, shift into a different role, or step back over time. You don’t have to leave the business completely to create more freedom, but you do need to separate being the owner from being involved in every decision. A strong succession plan includes more than choosing a future leader—it also includes ownership, governance, decision-making, and leadership development. Your leadership team can help create continuity by building their financial knowledge, decision-making skills, and confidence to lead without you in the room. Family members may be part of the future of the business, but they still need to be capable, committed, and well matched to their roles. Leaders who want to support the transition can raise the subject thoughtfully, stay patient, and focus on what’s best for the company. A simple crisis plan, including key contacts, passwords, signing authority, and important documents, can spare your family and team enormous stress. Trusted advisors can help with the legal and financial details, while a coach or consultant can help you work through the more personal side of the transition. You don’t have to solve everything at once; one honest conversation or one practical next step can get you moving. Resources: Succession: The Quiet Crisis Of Transition And How To Prepare For It by Mike Mack The Gap And The Gain by Dan Sullivan with Dr. Benjamin Hardy Kolbe Unique Ability ® Business is Business by Kathy Kolbe and Amy Bruske More about Mike Mack and X5 Management

September 16, 202615 min

Does Your Unique Ability® Max Out?

Your best people may love what they do, but even Unique Ability ® can become stale when there’s no new challenge. In this episode, Shannon Waller explains why Unique Ability never truly maxes out, how it deepens over time, and what you can do to keep your team’s best talents energized, growing, and making a bigger impact. Download Episode Transcript Show Notes: Unique Ability is what you’re great at, love doing, get energy from, and can keep getting better at for the rest of your life. Unique Ability doesn’t max out, but it can get stale when there is nothing new to learn, solve, or improve. When talented people get bored, they can lose energy—or start creating problems just to have something interesting to fix. Don’t assume that people will stay engaged simply because they’re naturally good at and enjoy their work. To keep Unique Ability growing, make sure it’s being used, appreciated, rewarded, enhanced, and referred. People need to know that the value they create is noticed and appreciated by the people they help. Being paid more as your capability and contribution grow is an important part of feeling valued. The best work helps people get better, take on new challenges, and stretch into new territory. A strong reputation lets people know that their Unique Ability is making a real difference. When someone has solved the same problem too many times, give them a more complex problem to tackle. If the work itself is no longer challenging, a bigger or more interesting audience may be what they need next. Keep asking your best people what would make their work more interesting, challenging, and rewarding. Resources: Unique Ability ® Unique Ability ® 2.0: Discovery by Catherine Nomura, Julia Waller, and Shannon Waller The Impact Filter ® Kolbe

September 2, 202612 min

Is Your Team Stealable?

When great people leave, it’s not always because they dislike their job. Sometimes, they leave because another opportunity better fits the future they want. In this episode, Shannon Waller shares a simple question you can ask to learn what matters to your best team members—and help make sure they don’t have to look elsewhere to grow. Download Episode Transcript Show Notes: Your best team members can become stealable when another opportunity better matches the future they want. Don’t assume that long-tenured, high-performing team members are satisfied simply because they’ve stayed with your company. Great people can experience “brownout,” gradually becoming worn down even when they enjoy their work, earn well, and have a strong reputation. Knowing your team members’ goals for the future helps you spot concerns and opportunities before they become reasons to leave. By being curious rather than judgmental when asking about a team member’s future, you can create the psychological safety necessary for them to tell you honestly what they want, what’s challenging them, and what may need to change. Avoid entering the conversation with an agenda because people are less likely to give you an honest answer when they feel pressured. Ask your key team members regularly, “If you and I are meeting three years from today, what has to have happened personally and professionally for you to feel really happy with your progress?” Focus on progress rather than perfection because every team member is the best judge of what would make their future more fulfilling. Listen for what team members want in both their personal and professional lives in terms of responsibilities, growth, compensation, travel, family, health, and work pace. Regular conversations about your team members’ futures can give you valuable notice of a transition and allow you to plan it together. Supporting a talented person’s next step, even if it eventually takes them elsewhere, can create a respectful transition and preserve the relationship. Ambitious people want to grow, and understanding how they want to grow helps you create opportunities that keep them engaged. Resources: Protect Your A-Players Unique Ability ® How To Sell Transformation Using This One Question CliftonStrengths ®

August 6, 202612 min

Connect The Dots: Make Teamwork Easier And More Successful

Do you take time to connect the dots for your team, or leave them guessing at the bigger picture? In this episode, Shannon Waller explains why context is one of the most valuable things a leader can give. Learn how a few simple communication habits can prevent confusion and missed handoffs, move things forward faster, and give your best projects more momentum. Download Episode Transcript Show Notes: Great teamwork starts with context because people do their best work when they understand the bigger picture and where their piece fits. Don’t assume people already know what you know; this creates confusion, missed handoffs, and unnecessary frustration. Explain why something matters before you dive into what needs to be done so team members can make better, more confident decisions. Point out who’s involved, who decides, and who needs to be kept in the loop so nothing gets dropped. Ask yourself, “What’s missing here?” before you move ahead because one missing person or detail can stall everything. Make introductions and connections for people instead of leaving them to figure out the maze on their own; great leaders remove friction by making the right introductions at the right time. The more context you share, the less your team hesitates, second-guesses, or duplicates effort. When people feel informed and included, they show up more confidently and take ownership of their piece. The goal is not just communication, but momentum: helping the team move faster with less confusion and more ownership. Connecting the dots is one of the simplest ways to make teamwork easier, more strategic, and more successful. Resources: Don’t Make Me Think by Steve Krug Unique Ability ®

July 22, 202621 min

Meet Them Where They’re At

Have you ever said something very clearly only to watch it completely miss the mark? In this episode, Shannon Waller explains why effective communication starts with meeting people where they are, not where you are. She also shares how self-awareness, curiosity, and a few simple questions can help you connect, reduce drama, and get better results with anyone. Download Episode Transcript Show Notes: Great communication starts with awareness of how other people receive information, not just how you prefer to deliver it. Our natural instinct is to assume everyone processes information the way we do, but that’s rarely true. Tools like Kolbe, PRINT ® , CliftonStrengths ® , and DISC can help you understand how someone is wired to receive information. Most workplace drama comes down to miscommunication and misalignment, not bad intentions. When you translate your message into the other person’s language, they’re far more likely to stay open and engaged. Saying “that’s an interesting idea” gives someone space to be heard without committing you to agreement. Validation doesn’t mean abandoning your standards; it means creating enough safety for better thinking. Connecting with someone emotionally before correcting them keeps them open instead of defensive. When people feel heard, they’re more likely to refine their own ideas and contribute stronger solutions. Three simple questions can guide any conversation: Where are they right now? What do they need from me first? How can I help them stay open? The goal is not to be right faster; the goal is to get to a better answer together. Resources: Kolbe Working Genius ® CliftonStrengths ® DISC Assessment PRINT ® The Next Conversation by Jefferson Fisher Never Split the Difference by Chris Voss Connected Parenting by Jennifer Kolari

July 8, 202621 min

Don’t Get Sucker Punched By Potential

Do you keep holding on to someone because you believe in their potential, even when the results aren’t there? In this episode, Shannon Waller explains why betting on potential can drain your team, lower your standards, and delay progress—and why capability is the better standard for building a stronger, more successful team. Download Episode Transcript Show Notes: Potential means someone might be able to do the job someday, but capability means they can do it now, reliably. Building your team based on potential instead of capability creates stress, delay, and disappointment. Capability shows up as repeatable, consistent, count-on-able performance in the role, at the required level, and with the right stakes. Believing in someone’s potential can feel generous and supportive, but it may actually be postponing a necessary decision. The longer you protect potential, the more you may be punishing the capable people on your team. Holding someone to your idea of their potential can create unnecessary pressure, frustration, and time in “The Gap.” Great leaders look for more than possibility; they spot real capability and build roles around it. When someone is in the wrong role, the kindest thing you can do is tell the truth and address it directly. Sometimes the issue isn’t the person, it’s the fit, and moving them or exiting them creates clarity for everyone. If you want a stronger team, stack it with people who can consistently deliver today, then help those capabilities grow. Resources: Unique Ability ® The Gap And The Gain by Dan Sullivan with Dr. Benjamin Hardy Multiplication By Subtraction by Shannon Waller Kolbe A ™ Index Working Genius ® DISC Assessment PRINT ®

June 24, 202622 min

The Team Members You Never Have To Think About

Do you ever feel like you spend more time following up than moving forward? In this episode, Shannon Waller reveals how consistent, count‑on‑able team members reduce mental drag, speed up execution, and protect your client experience—and why occasional brilliance is never a substitute for reliability. Download Episode Transcript Show Notes: Consistency creates certainty, and certainty is one of the most valuable things a team can give an entrepreneur. A truly valuable team member is someone you can count on without having to think about them. Consistency does not mean being boring, robotic, or perfect; it means showing up in a reliable way that others can trust. The four Referability Habits ™ —show up on time, do what you say, finish what you start, and say please and thank you—create trust inside a company as well as with clients. Inconsistent behavior creates “open files,” mental drag, and unnecessary management costs for leaders and teammates. When someone is working in their Unique Ability ® , they follow through without prompting, move projects forward faster, and consistently raise the quality of your team’s results. Quiet, dependable team members often create more long-term value than dramatic people with flashes of occasional brilliance. If you’re constantly checking, wondering, following up, or building backup plans, inconsistency is already costing you. Entrepreneurs need to treat consistency as a measurable form of value, not just a nice personality trait. A consistency audit can quickly reveal who creates confidence, who creates question marks, and where role fit may be off. Clear coaching around expectations can improve consistency, but repeated inconsistency is often a sign that a person is in the wrong role or the wrong company. The more consistent your team is, the more freedom you gain to focus on growth, innovation, and the overall future of your company. Resources: Unique Ability ® 4 Ways To Increase Your Credibility And Referability—Fast The Kolbe A ™ Index Multiplication By Subtraction by Shannon Waller