How to Build a Company that Lasts: 20 Years of inFlow Inventory (ft. Louis Leung)
What does it take to build a software company that lasts 20 years? In this episode, we sit down with Louis Leung, co-founder of inFlow Inventory, to talk about the decisions and values behind two decades of building software for small and medium-sized businesses. Louis shares how a friendship became a co-founder partnership, what the warehouse floor taught him, and how inFlow grew by staying focused on customers, bootstrapping with discipline, and keeping a long-term view. We also chat about leadership, choosing a co-founder, how inFlow approaches AI, and why patience matters when you’re building something to last. If you’re a founder, small business owner, or operator thinking about how to grow without losing sight of your customers or your values, this episode is for you. Watch the full conversation, and let us know in the comments what lesson stood out most! 0:00 Teaser 0:13 Intro 1:56 How a friendship became a co-founder partnership 3:35 Learning what businesses actually need from inventory software 5:04 Discovering there was room to build something better 7:03 Why inFlow decided to serve small businesses 9:36 Launching the first version of inFlow 12:20 Designing software that feels intuitive 13:39 Deciding what makes the inFlow roadmap 16:25 How to decide what not to build 17:37 Why inFlow started selling hardware 19:44 Most important aspects of building software 21:02 The most common inventory mistake 23:12 How the leadership style has evolved 25:11 How the co-founders split responsibilities 26:47 Difficult leadership moments and adapting to change 28:34 Advice on choosing a co-founder 30:55 How to evaluate a fitting business partner 32:27 The discipline of bootstrapping 36:49 How SaaS has changed over the years 39:16 Where AI creates the biggest opportunities 40:22 How to stay grounded when trends take over 42:22 How inFlow is using AI 44:16 Precautions when building AI into products 46:21 How to get employees on board with AI 48:57 Where inFlow is headed in the next 10 years 51:00 How to stay focused on the long-term vision 51:50 Secret to building a positive work culture 54:21 Advice for Louis' younger self 55:59 What every business needs to get right from the start 57:34 How to balance growth with sustainability 59:04 What it takes to build a company that lasts 1:00:39 Outro ⬇️ Resources: Connect with Louis on LinkedIn: https://www.linkedin.com/in/louisleungarchonsystems/ Learn more about Archon Systems: https://archonsystems.com/ ✅ Try inFlow Inventory for free: https://www.inflowinventory.com/ 🎧 Watch more episodes of the Secret Life of Inventory: https://youtube.com/playlist?list=PLZPdD9vxalF-TD_uxHmFsPkP5638NrU8-&si=7YIruVL0daUgxCBt 🎙️ Read our episode show notes: https://www.secretlifeofinventory.com/ 👀 Have an interesting inventory story or business? Apply to be a podcast guest: https://www.secretlifeofinventory.com/apply-to-be-our-guest/ #inflowinventory #inflow #inventory #inventorymanagement #archonsystems #saas



