RPI Tech Connect

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Latest episode

Aug 2026

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About the show

RPI Tech Connect brings you real conversations with the people implementing ERP and workforce technology every day. Host Chris Arey talks cloud migrations, change management, and what's working across HR, finance, and supply chain. Every episode leaves you with something you can act on to get more out of your back office.

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60 recent

August 11, 202630 min

Inside University of Maryland Medical System's Infor WFM Implementation

Migrating to a cloud WFM platform is good from a software perspective. But as UMMS discovered, it’s also a great opportunity to optimize the processes that support it. In this episode of RPI Tech Connect, Dave Curtis, Director of HRIS at the University of Maryland Medical System (UMMS), talks about their recent Infor WFM implementation—including their move from a previous time & attendance system to a real-time, cloud-based environment, with RPI supporting the build from design through go-live. Dave explains how the new system's real-time capabilities pushed his team to rethink long-standing termination and workflow processes that only worked because of the old system's built-in delay. He also shares how partnering closely with RPI helped his teamwork through the technical unknowns and reshape those processes to match what the new, more capable system could do. If you're evaluating new WFM systems and want to hear how one team turned a technical transition into a chance to modernize, this episode is for you. *Chapters:* (00:00) Welcome to RPI Tech Connect (3:54) The Scope of WFM: More Than Time &Attendance (6:23) Why Absence Management Was a Must (8:16) On UKG Kronos, Some Changes Didn’t Show Up For Days (11:06) BODS & Going Real-Time (12:38) Why Testing Don’t Always Hold Up in Real Life (22:27) Redesigning the Termination Process (26:11) The Implementation as an Opportunity to Review Business Processes (28:07) Final Thoughts & Takeaways

July 28, 202638 min

Strategic Workforce Planning in the Age of AI Agents

AI agents promise big savings but bolting them onto messy processes is a fast way to burn money. In this episode of RPI Tech Connect, Marcus Mossberger of LYTIQS and Melissa Olson, Director of Infor Solutions at RPI Consultants, break down why strategic workforce planning is now urgent for any organization weighing agentic AI. They explain why standardized processes have to come before automation, how to balance the real cost of tokens against full-time talent, and why modeling multiple futures beats trying to predict one. As Marcus puts it, you can't be right anymore. You have to be ready. If strategic workforce planning is on your radar, or your finance team is already counting the savings from AI agents, this episode is the place to start. *Chapters:* 00:00 Welcome to RPI Tech Connect 1:10 How Does Agentic AI Impact Finance & IT? 5:23 Why Standardization Must Preclude Automation 8:53 What is Strategic Workforce Planning, Anyway? 11:35 Talent vs. Tokens 12:58 Losing Leverage to LLMs 18: 33 AI Exposure Rates & Their Impact on Headcount Planning 22:20 The Deskless Workforce is Building AI Infrastructure 25:25 Why HR Needs to Take On Workforce Ownership 34:06 Final Thoughts & Takeaways

July 27, 202633 min

How AI Helps Neurologists Care for Patients

Learn how artificial intelligence is being used by a practicing neurologist to improve patient care, reduce documentation time, interpret EEG data more efficiently, and help address growing healthcare workforce shortages. This conversation explains where AI provides meaningful support, why physicians still make every clinical decision, and how these tools can create more face-to-face time between providers and patients while reducing administrative burden. Key Takeaways AI-assisted dictation helps physicians spend more time looking at patients instead of typing into electronic medical records. EEG analysis tools help neurologists review large amounts of brain activity data much faster. Artificial intelligence highlights potential seizure activity but does not replace physician interpretation. Doctors still review, edit, and validate every AI-generated recommendation before making clinical decisions. AI can improve efficiency while maintaining the human relationship between providers and patients. Healthcare staffing shortages are increasing the need for technology that helps clinicians work more effectively. AI tools can reduce physician burnout by handling repetitive administrative work. Clinical messaging tools may help providers respond to patient questions more efficiently. Future AI systems may expand access to specialty care in underserved communities. The goal of healthcare AI is to support better patient care, not replace medical professionals. Timestamps 00:04 – How AI supports neurologists during patient care 02:10 – AI-powered clinical documentation and visit summaries 05:14 – Understanding EEG data and brainwave monitoring 07:04 – How AI detects seizure patterns faster 12:28 – Why physicians still validate every AI finding 16:42 – Healthcare staffing shortages and growing patient demand 21:59 – AI documentation tools and electronic medical records 25:54 – Why AI assists instead of replacing doctors 28:14 – Reducing physician burnout through automation 29:30 – Creating more meaningful patient interactions Keywords AI in healthcare, neurology, EEG interpretation, clinical documentation, physician burnout, electronic medical records, healthcare staffing shortages, seizure detection, medical AI tools, patient care technology

July 7, 202658 min

Fresh Off the Floor of Infor Connect 2026

Send us Fan Mail Infor Connect 2026 just wrapped, and there was a lot to talk about. In this special edition of RPI Tech Connect, Chris sits down with two guests who were on the conference floor: Jeremy Stoltzfus and Melissa Olson. Jeremy covers the usability story—the new Notification Center, Velocity Suite AI use cases, and why the Consolidated WebApp deadline this October is something you don't want to ignore. Melissa picks up where Jeremy leaves off with the bigger picture: agentic AI going from buzzword to live functionality, a unified experience that finally puts HR and WFM in one place, and how Infor's try-before-you-buy model makes it easier than ever to start experimenting. Two conversations, a lot of ground covered. If you missed the event, or attended and want a concise recap, don’t miss this discussion.

June 16, 202647 min

What KLAS Research Says About Healthcare ERP Outcomes

Send us Fan Mail KLAS Research has interviewed hundreds of healthcare decision-makers about their ERP experience, and the same patterns keep showing up. In this episode, Kevin Huang, PhD, Principal Healthcare Consulting Lead at KLAS Research, joins to share what his team has uncovered in recent years. He shares what the data reveals about why outcomes diverge, and why the biggest gaps tend to show up around training, communication, and how well organizations and their implementation partners work together. Kevin also previews forthcoming KLAS research on what health systems are doing after go-live, including where organizations are finding quick wins through tools like AP automation, and what the broader shift toward optimization looks like across the market. If you're in healthcare and wondering whether your ERP is delivering what you were promised, this one's worth your time.

June 2, 202629 min

Back to Basics at GHX 2026

Send us Fan Mail Conferences can feel like a lot, but this year's GHX in New Orleans had a clear message. In the latest episode of RPI Tech Connect, Principal Supply Chain Consultant Stephanie Marquez returns to share her three biggest takeaways from the summit; why the industry is getting back to process fundamentals; how cross-functional collaboration is finally getting the attention it deserves; and why small experiments often beat big plans. She also shares a few quotes from the event that remind us that while technology and systems play a key role in supporting healthcare supply chains, it's still a human-centered process. Beyond the sessions and panels, what stayed with Stephanie was simpler: healthcare supply chain professionals everywhere are wrestling with the same challenges. If you've ever wondered whether you're focused on the right things, this episode might be the validation you didn't know you needed. If you work in healthcare supply chain and want to know how your peers are building resiliency in their operations, check this one out.

May 12, 202632 min

3 Change Management Principles Every ERP Team Needs

Send us Fan Mail Most companies don't realize how much can go wrong in an ERP project before the software is even chosen. In this episode of RPI Tech Connect, change management consultant Casey Gomes shares why so many large IT initiatives fail to deliver and what organizations can do differently from the start. With 30-plus implementations under his belt, Casey walks through three principles that separate projects that stick from ones that stall: getting the right people in the room early, aligning the executive team around a shared vision, and giving the initiative a "why" that motivates people. He also makes a case for bringing in outside help before system selection and explains exactly what you're risking if you wait. If you're in the early stages of an ERP project, or about to be, you won’t want to miss this conversation. 

April 28, 202635 min

When Your WFM Consultants Used to Be Nurses, Scheduling Gets Easier

Send us Fan Mail Most nurse scheduling problems aren't software problems—they're people problems, and it helps to have consultants who've walked in those shoes. In this episode of RPI Tech Connect, host Chris Arey sits down with Brianna Zink, Senior Director of Global Strategy for WFM at Infor, and Maria Hamberlin, Senior WFM Business Analyst at RPI Consultants—two former nurses who started their careers together at a long-term acute care hospital and now help healthcare organizations get real value out of workforce management technology. They talk about the real impact of scheduling challenges on nurses and the patients they care for, how to train teams on WFM so that adoption actually sticks and staff stop reverting to paper and workarounds, and what it takes to build lasting confidence in a system that can genuinely make their lives easier. They also share fresh takeaways from AONL, including some standout conversations and innovations that are pushing nursing and healthcare forward. Whether you're a nurse manager, a WFM admin, or just tired of scheduling headaches, there's something in here for you.

April 14, 202644 min

Solving the Healthcare Affordability Crisis

Send us Fan Mail Healthcare costs keep climbing, and the systems meant to manage them are straining under the weight.   In this episode of RPI Tech Connect, healthcare technology leader Brian Rosenberg returns to explore why healthcare is so expensive and where the real opportunities to bring costs down actually live.   From AI-powered ambient documentation to smarter supply chain management to back-office automation, Brian makes the case that operational efficiency is the lever most healthcare organizations aren't pulling hard enough. He also shares why the conversation needs to shift away from who's footing the bill and toward fixing the underlying cost of care itself.   If you work in healthcare and want a grounded, practical perspective on where to start, this discussion is for you.

March 31, 202625 min

The PM You Didn't Know You Were Missing

Send us Fan Mail An ERP implementation has a lot of moving parts, but one of the most overlooked is who's actually looking out for you throughout the project. Your vendor brings a project manager to the table, but that person works for the vendor. In this episode of RPI Tech Connect, Deborah Kaminetzky, founder of DeFacto PM, joins to talk about what role a client-side project manager plays during an ERP project and why the difference matters more than most organizations realize. Deborah has worked both sides of the table, and brings a refreshingly honest point of view on where implementations go wrong. The conversation covers everything from how to handle workarounds your team has built, to why including more stakeholders during discovery calls can save a project down the line.  If you've ever wondered whether your ERP project has the right people in the right roles, this episode offers valuable perspective on how to evaluate that. 