
Ep 139: Win Anyway: Six Years of Semi-Private, the Good, the Bad, the Ugly
When you're adding community events, nutrition add-ons and the next shiny thing to keep clients… but your sessions still start late and the playlist sucks… And what happens when the thing that actually keeps people in your gym is so simple you've been skipping right over it? On this episode of the Rogue Business Podcast, I'm joined for the second time by Max, owner of Performance Hub, a semi-private gym in Melbourne for everyday legends who don't like gyms. He came from exercise physiology and pro sport, took how elite athletes are trained, and built a gym around it. He's six years in, he's made plenty of mistakes, and he doesn't give you bullshit. We get into: - how his 6:1 semi-private model runs, with every client on their own program, and why six is the max - the iterations that didn't work, from fixed squat days to 12-week blocks that didn't fit new starters - why clear expectations make your team happier, and why being too casual backfires - the "mum and dad" rule: one house, one set of answers, no coach-client allocation - raising the floor, not the ceiling, and why consistency beats "best self" - why he'd hire from hospitality before fitness - the customer service pyramid: nail the basics, make it personal, then blow their mind - why community events and add-ons don't drive retention, but really good sessions do - the one filter for every new idea: how does this help us deliver a better service? - going from an $11k month after lockdown to $30k months within six months, and why the money came when he stopped staring at it - "win anyway," and why gym owners are Sam, not Frodo If you're thinking about moving out of 1:1 into semi-private, or your boutique gym keeps chasing the next fix, listen to this first. Find Max: Gym: Performance Hub Instagram: @max.strength And me, Ro: @rochenehigginson








