Risk Insights: Senior Living & LTC

Beyond the incident: Using CRPs to build trust and reduce risk in senior living part 1

Part one of Beyond the Incident: Using CRPs to Build Trust and Reduce Risk in Senior Living introduces communication and resolution programs (CRPs) through a realistic fall scenario and shows how quickly a routine event can escalate when staff speculate, vent, or unintentionally "seed" a narrative that families carry forward. The conversation breaks down what a CRP is (and isn't): a proactive, disciplined approach that emphasizes early event identification, fact-based communication, thoughtful event analysis, team support, and when appropriate financial or non-financial resolution.

Episode #22: Insights From the Front Lines Part 2

Episode #21: Insights From the Front Lines Part 1

Senior living and long-term care providers are facing a more complex and aggressive litigation environment than ever. In this episode of Risk Insights: Senior Living and Long-Term Care, host Tara Clayton sits down with senior care litigation partners John Hall Jr. and Drew Graham of Hall Booth Smith to unpack what's driving today's claims trends and why these cases are uniquely challenging, blending medical realities of aging with emotionally charged narratives in court. Drawing from their book, Aging Accusations and Accountability, Hall and Graham share practical, defense-minded strategies for narrowing the gap between what care actually looks like inside a community and how it's later portrayed in investigations, regulatory findings, and the courtroom. From documentation and early claim investigation to addressing corporate structure head-on, they outline how providers and their partners can better prepare and reflect full picture of the care delivered.

Episode #20: Senior Living & LTC: Workers' Compensation Management

Host Tara Clayton and her guest, Scott Bertulis, senior vice president, loss control with Marsh's Senior Living and Long-term Care industry practice, discuss workers' compensation management and how workplace injuries can have a significant financial and operational impact, but with the right approach to loss control, companies can reduce risks to protect their employees and keep costs under control. Episode #20 Full Transcript  Webinar replay: Workers' Compensation Update for Senior Living & LTC Industry Contact us with questions:  marshseniorlivingltcpractice@mmc.com

Episode #19: Senior Living & LTC: Understanding the Impact of Third-Party Vendors in Cybersecurity

Identify possible cyber vulnerabilities and risks linked to third-party vendor relationships, as well as the significance of being prepared for potential cyber incidents. Episode 19 Full Transcript  Senior Living & Long-Term Care: https://www.marsh.com/en/industries/senior-living-long-term-care.html Cyber: https://www.marsh.com/en/services/cyber-risk/insights/defining-uncovering-cyber-risks-digital-supply-chain.html Email Tara Clayton: marshseniorlivingltcpractice@mmc.com

Episode #18: Navigating risk: Insurance insights for owners and operators

Host Tara Clayton and her guest, co-leader of Marsh's Senior Living & LTC Industry Practice Michael Pokora, discuss some of the challenges owners and operators face — including staffing and wage pressure, severe weather-related events, and a complex litigation environment — emphasizing the need for proactive risk management strategies to help address market dynamics. Episode 18 Full Transcript Show Notes: Senior Living & Long-Term Care                General and Professional Liability Benchmark Report for Senior Living and Long-Term Care Global Insurance Market Index Click here to register for Marsh's Senior Living & LTC Risk Summit 2024 Email Tara Clayton: marshseniorlivingltcpractice@mmc.com

Episode #17: Fleet safety: Protecting residents, drivers, and communities

Everyone loves a field trip. But when transporting senior community residents, there are some special considerations that need to be made before the fun can begin. Explore the unique risks that can present for owners and operators when transporting seniors in this episode of Risk Insights: Senior Living & LTC. Episode 17 Full Transcript   Senior Living & Long-Term Care Senior Living & LTC Workforce Safety Education Video Library Senior Living & LTC Risk Summit Email Tara Clayton: marshseniorlivingltcpractice@mmc.com

Episode #16: Bias in Senior Care

Having pre-conceived notions is common, but these biases are not without consequence. Recognizing and addressing implicit bias in senior living and long-term care communities is critical to ensure the well-being and dignity of residents. Learn about the prevalence of implicit bias in senior living settings, the impact it can have on residents' mental health, and strategies to address and reduce bias in this episode of Risk Insights: Senior Living & LTC. Episode 16 Full Transcript Senior Living & Long-Term Care: https://www.marsh.com/en/industries/senior-living-long-term-care.html

Employing AI - Balancing opportunities and challenges

The use of artificial intelligence (AI) in the employment context is not new, but it is evolving and growing. Utilizing AI in employee training and development can enhance learning experiences and personalize training programs, analyze employee performance data, and provide targeted recommendations for skill development and career advancement. But as employers look to AI to create efficiencies, they must also be mindful of the need for transparency, human oversight, and continuous testing and auditing of AI tools. Explore the use of AI in the employment context and understand the potential risks and discriminatory impact associated with it in this episode of Risk Insights: Senior Living & LTC. Episode 15 Full Transcript

Episode #14: Understanding the evolving employment legal landscape

The employment landscape in the senior living and long-term care industry is facing significant challenges including increased scrutiny from federal agencies such as the EEOC and NLRB. Learn how owners and operators can be proactive in understanding and complying with employment laws to mitigate the risk of lawsuits and penalties. Episode 14 Full Transcript Goldberg Segalla "What the DOL's new worker reclassification rule could mean for businesses"