Episodes
468
Latest episode
Nov 2026
Language
EN
Join us as we explore the latest challenges, developments and innovations in the healthcare revenue cycle space. Don't forget to subscribe to get alerted when a new episode is uploaded.
A low denial rate can make a revenue cycle look healthy—but it doesn’t necessarily tell you whether revenue is actually being protected. In this episode, Stuart Newsome looks at why denial rate, clean-claim rate and other traditional metrics can miss the friction happening outside the denial bucket, and what revenue cycle leaders should be measuring instead.
Kenn Judd, Vice President of Prior Authorization, East Coast at RadNet, has watched patient access operations evolve alongside a rapidly growing imaging organization. In this episode, Kenn shares how RadNet’s approach to prior authorization has changed over time, how the role of its internal teams has evolved, and how a relationship built around operational support developed into a broader innovation partnership. Brought to you by www.infinx.com
Prior authorization is often viewed as a submission task, but the challenges extend far beyond getting an authorization request out the door. In this session from the Infinx Healthcare Revenue Cycle Thought Leadership Executive Forum, David Byrd explores the overlooked considerations in prior authorization, including operational visibility, payer behavior, denial patterns, patient abandonment, and the combination of automation, AI, and human expertise needed to manage the process at scale.
Payer changes rarely stay in one corner of the revenue cycle. A new product, network change, authorization requirement, or payer configuration can start as a contract update and end up as a patient-access problem, a claim rejection, a denial, or delayed cash.
Patient access is no longer a collection of isolated administrative tasks. In this episode, Lindsey Nelson explores how the Patient Access Services model is evolving, why streamlined front-office operations are increasingly tied to financial health, and what healthcare organizations should consider as they move toward a more connected approach to patient access. Brought to you by www.infinx.com
Traditional AR strategies often prioritize aging claims, but the oldest claim isn't always the claim worth working next. In this episode, Anthony Amaya shares his perspective on yield efficiency and how prediction, intelligent prioritization, automation, and targeted human intervention can help revenue cycle teams get more value from every collection effort.
Outdated insurance information and incomplete registration can send a claim into rework long after the patient’s visit. Stuart Newsome explains how to trace those problems back to their source and put a practical check in place before the next claim inherits them.
January reverification is more than an eligibility exercise. Stuart Newsome looks at how benefit resets can expose front-office gaps in capacity, handoffs, exception management, and authorization, and what organizations can do to prepare before the new year begins. Brought to you by www.infinx.com
A clean sample of claims does not necessarily mean an organization is capturing every eligible charge. In this conversation recorded live at the Infinx Revenue Cycle Thought Leadership Executive Forum, Jason Adams discusses how technology can expand charge capture reviews, why clinical validation matters, and what it takes to correct the underlying problems.
Revenue cycle delays often begin when one team finishes its work but the next team lacks what it needs to move forward. In this RCMinutes episode, Stuart Newsome explains how to examine one troublesome handoff, clarify responsibility, and use workflow visibility to prevent downstream rework and patient frustration.
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Dr. Allen Lycka
Jessica Lorello and Maddison Donchez
Statera Asset Management
Tom Haugh
Brian Rose
