(Re)thinking insurance

Hosted by WTW

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Episodes

100

Latest episode

May 2026

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About the show

In (Re)thinking insurance we discuss the issues facing P&C, Life, and composite insurers around the globe, as well as exploring the latest tools, techniques and innovations that will help you to re-think insurance.

Listen to episodes

60 recent

June 15, 2026Episode 832 min

How Agentic AI is reshaping insurers' core technical functions?

While Generative AI is already reshaping customer service and claims, the real opportunity lies deeper in pricing, reserving, and portfolio management. Yet for most insurers, the full potential of Agentic AI remains largely untapped. In this episode, Charlie Samolcyzk, Technology Sales Lead speaks with Duncan Anderson, Global Leader, Technology to explore how Agentic AI is set to redefine the technical core of insurance, shifting not just how work gets done, but who owns decisions and how expertise is applied. Having witnessed every major technological shift in the industry, Duncan believes we are now at a genuinely unprecedented inflection point. Together, they discuss the distinction between Generative and Agentic AI and what it means for performance, capital management and competitive advantage.

May 27, 2026Episode 728 min

The dust has settled — now what? Navigating Canada's IFRS 17 day 2

In this episode, Mary Bahna-Nolan, Erika Dochney, Martin Laframboise and Jane Seward share practical strategies for optimizing operations, improving disclosures and unlocking greater value, as well as exploring how AI and automation are reshaping the future of insurance reporting.

May 20, 2026Episode 648 min

WTW & Anthropic: Beyond Insurance AI Hype. A Talking Tech Special

In this episode, Charlie Samolczyk, Global Technology Sales Leader, is joined by guest speaker André Balleyguier, Applied AI Leader at Anthropic, and WTW's Pardeep Bassi, Global Proposition Leader for Data Science, to discuss how AI is transforming the insurance industry.

May 5, 2026Episode 616 min

From back office to boardroom: Modernizing the actuarial function

In this episode of (Re)thinking Insurance, host Erika Dochney is joined by expert Poojan Shah to explore how modernizing actuarial operations — through cloud platforms, advanced analytics and centralized data — is reshaping the way life insurers manage M&A, reinsurance and capital decisions. No longer a back-office function, the actuarial team is now at the center of value creation, enabling faster scenario testing, greater transparency and smarter risk strategy. Discover what it takes to move beyond the numbers to proactive business leadership — and why modernization is the competitive advantage insurers can't afford to ignore.

April 23, 2026Episode 524 min

Innovation, analytics & the future of health insurance customers

In this episode of Rethinking Insurance, host James Haybyrne is joined by WTW experts Jessica Plewes and Lisa Balboa to explore how innovation, analytics, and digital transformation are reshaping the future of health insurance. The discussion examines shifting customer expectations, the rise of personalised digital health solutions, and how insurers are moving beyond one size fits all propositions to deliver greater value and engagement. The episode also dives into the role of AI, machine learning, and advanced analytics in customer retention, pricing, product design, and profitability. With insights on preventative care, value based healthcare, partnerships, and sustainability, this conversation highlights what the health insurer of the future may look like and the strategic actions insurers should take now.

April 13, 2026Episode 415 min

Beyond chatbots: How AI agents are transforming insurance

Unlike traditional chatbots, AI agents can plan multi-step tasks, use tools, and collaborate like employees. In this episode of (Re)thinking Insurance, Rick Hayes is joined by Amanda Hug, Salma Galván, and Eddy Trivedi to explore how these intelligent systems are enhancing actuarial modeling, automating documentation and streamlining claims processing. The discussion covers Retrieval Augmented Generation, prompt engineering and real-world applications. From code writing to fraud detection, AI agents are creating specialized teams that work alongside humans to transform insurance operations.

February 20, 2026Episode 317 min

The Role of AI in Financial Reporting: Hype or Reality?

In this episode, we dive deep into the transformative power of Artificial Intelligence within the actuarial and financial reporting landscape. While the buzz around AI is everywhere, we move beyond the hype to explore how these technologies are becoming practical partners in enhancing speed, consistency, and insight for insurers.

February 13, 2026Episode 220 min

Bureau rates vs. proprietary data: Finding the right pricing balance

In this episode of (Re)thinking Insurance, Rafael Costa is joined by Farah Ismail and Ben Williams to explore the strategic role of bureau rates as a foundational tool for the commercial insurance sector. They discuss how these standardized data sets provide a reliable starting point for carriers — especially startups — to avoid data gaps and stay aligned with industry trends. The podcast addresses the critical balance between using advisory loss costs and developing proprietary pricing models, highlighting both the advantages of aggregated industry data and the potential pitfalls that require a more tailored, data-driven approach.

January 20, 2026Episode 124 min

The hidden costs: Unpacking legal system abuse in the U.S. insurance market

In this episode of (Re)thinking Insurance, Rafael Costa is joined by Dale Porfilio and Joey Daryanani to explore legal system abuse within the U.S. insurance landscape. The experts explain it as practices that unnecessarily inflate costs and prolong claim settlements, ultimately impacting policyholders. The discussion highlights how trends like "nuclear verdicts" and aggressive litigation are driving up premiums across various insurance lines and make it challenging for actuaries to predict future losses. Looking ahead, the conversation explores proactive mitigation strategies, including the strategic use of AI for claims processing and the crucial role of consumer education in fostering awareness around this pervasive issue and its financial implications.

November 14, 2025Episode 3415 min

Bermuda's insurance and reinsurance market insights

In this episode of (Re)thinking Insurance, Rick Hayes is joined by Nick Komissarov, Martin Laframboise and Cédric Thibault to discuss Bermuda's significant role in the global reinsurance sector. They explore the jurisdiction's robust regulatory framework, political stability, and financial expertise. Key topics include the Bermuda Economic Balance Sheet (EBS), recent updates to the Bermuda Solvency Capital Requirement (BSCR) and new public disclosure requirements. The experts advise insurers to prepare for these changes by enhancing their modeling and governance frameworks and reviewing asset portfolios.