Retail Untangled

Hosted by Inside Retail

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Latest episode

Aug 2026

Language

EN-AU

About the show

Business hacks and retail insights you won’t find anywhere else. Stories from the coalface. Real time innovation and solutions. Brought to you by the team at Inside Retail.

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40 recent

August 20, 202643 min

Episode 40: Retail’s ant-to-elephant problem - When growth breaks the supply chain model

Is your retail business growing so fast that it’s secretly breaking? In this episode of Retail Untangled , host Amie Larter sits down with Peter Jones, MD of Prological Consulting, to uncover the "ant-to-elephant" problem—why the agile operating models that drive early growth turn into heavy, chaotic bottlenecks as you scale. Learn how creeping inventory costs, warehouse chaos, and delayed orders are actually symptoms of an elephant operating on ant legs, and discover actionable strategies to reengineer your supply chain, leverage automation, and navigate trade-offs. Stream now to fix hidden operational constraints, unlock explosive growth, and make your supply chain dance!

August 13, 202615 min

Episode 39: Why AI may make retail’s frontline employees more valuable, not less

Will AI replace retail workers, or is it secretly the key to making frontline employees more valuable than ever? In this eye-opening episode, Alex Ng, co-founder and CEO of Intellify, challenges the narrative around unmanned stores to reveal why the future of retail belongs to a hybrid model that offloads up to 80% of routine tasks to AI so human staff can focus on high-value VIP experiences. Drawing on compelling real-world case studies—from unlocking 24/7 "invisible revenue" at Singapore Airport to bridging critical multilingual gaps in hospitality—Alex exposes how cutting-edge AI breaks down language barriers, drives off-hours sales, and deepens customer trust. Download now to discover Alex’s bold 3-year forecast for autonomous retail, why the era of the giant big-box store is officially dead, and how early adopters can gain an unshakeable competitive edge.

August 6, 202615 min

Episode 38: The next supply chain advantage is connected decision-making. Here’s why

Predicting demand is no longer retail’s biggest challenge—connecting every decision that follows is. In this episode of Retail Untangled , host Amie Larter sits down with Mike Taylor, Director of Solution Strategy at Relex Solutions, to reveal why the ultimate supply chain advantage lies in breaking down silos between inventory, pricing, and merchandising. Discover how agentic AI and transparent, “black box”-free automation are allowing teams to shift from firefighting routine logistics to high-value strategic retailing. Plus, Mike unpacks the "Superman Conundrum"—a crucial test every executive must ask: if your top planner wasn't in the room tomorrow, would your business still make the right calls? Tune in to learn how unifying your planning ecosystem turns operational friction into your strongest competitive edge.

July 30, 202615 min

Episode 37: Why fragmented product data is eroding retail margins

In the latest episode of Retail Untangled , host Amie Larter sits down with Jason Lee, VP of APAC Sales at Centric Software, to dissect how disconnected product systems, siloed departments, and spreadsheet pricing are silently eroding retail margins. As consumer shopping shifts seamlessly from physical storefronts to social media and online channels, traditional linear workflows are failing to keep pace with rapid demand cycles and aggressive promotional calendars. Jason explains why a clean, consolidated data foundation is an absolute prerequisite for meaningful AI adoption, showing how connected product insights enable faster time-to-market, smarter demand forecasting, and consistent cross-channel pricing long before a customer reaches the checkout.

July 23, 202620 min

Episode 36: Retailers must rethink discovery as AI reshapes the buying journey

Are you still relying on traditional SEO to bring customers to your online store? Your playbook just got retired. In this episode of Retail Untangled , host Amie Larter chats with Vadish Shetty, VP of Global Marketing at Rezolve Ai, about how agentic AI search engines like ChatGPT, Gemini, and Perplexity are reshaping the $5 trillion retail landscape. Vadish reveals why legacy dashboards are lying to you, how running fragmented AI tools can secretly inflate your operational costs by up to 40%, and why the transition from traditional search to Answer Engine Optimisation (AEO) is the key to surviving the next era of digital commerce. If you want to stop your brand from becoming an invisible "fulfillment utility" and learn how to turn your product catalog into a high-converting, AI-ready powerhouse.

July 17, 202621 min

Episode 35: How payment data is reshaping retail customer engagement

In this episode of Retail Untangled , host Amie Larter sits down with Johann Suchon, SVP of Consumer Acquisition and Engagement, APAC at Mastercard, to explore how payment data is transforming the retail landscape from a transactional function into a powerful customer engagement engine. As brands navigate an increasingly complex, fragmented, and competitive ecosystem, Suchon explains why traditional first-party data is no longer enough to win consumer loyalty. Tune in as they discuss the shift from uniform rewards to hyper-personalised relevance, the unique dynamics of the APAC retail and cross-border tourism markets, and why cross-industry ecosystem partnerships are becoming the ultimate competitive advantage for modern retailers.

July 9, 202617 min

Episode 34: In retail, AI is only as good as the data behind it

Every retailer is racing to adopt AI, but in this episode of Inside Retail’s Retail Untangled podcast, Richard Widdowson (VP of Global Retail Solutions at SAS Institute) joins host Amie Larter to deliver a brutal reality check: AI won't fix your bad data—it will only expose it faster. Widdowson unpacks the commercial liability of the "garbage in, garbage out" trap, illustrating how fragmented data leads to alienating customer experiences, broken fulfillment promises, and costly pricing mistakes. By looking at real-world successes like Ulta Beauty's hyper-personalised loyalty program, this episode explores how retailers can leverage hyperautomation, bridge internal data gaps, and dismantle departmental silos to turn trusted data into real-time action before the competition wins the race.

June 30, 202616 min

Episode 33: How retailers are missing AI’s biggest opportunity: Operational efficiency

Is your retail business missing out on the true power of AI? While the retail world is hyper-focused on shiny, customer-facing AI—like chatbots and personalised recommendations—the biggest opportunity for massive growth is actually hiding behind the scenes. In this special episode—our very first broadcasting live from NRF Singapore—Amie Larter sits down with Michael Guantiero, VP and Head of Solution Consulting (APAC, Japan, and India) at Infor, for a deep dive into the operational backbone of retail. Michael breaks down why "pockets of AI" and fragmented data systems are holding retailers back, and why you don't need a costly "rip-and-replace" tech overhaul to see massive productivity gains. Instead, it’s all about connecting the highest-value data points to bridge the gap between customer demand and supply chain execution.

June 1, 202628 min

Episode 32: How intelligent delivery is turning fulfilment into a competitive edge

According to Sophia Pope, senior director and GM Apac with ShipStation, retailers who use real-time data and AI – the intelligence behind fulfilment – to turn delivery into a growth engine will gain a significant competitive advantage.

November 17, 202520 min

Episode 31: Retailers warned: Waiting to scale fulfilment could compromise future growth

In this episode of Retail Untangled, Amie sits down with Katie Budd, sales manager APAC at Vanderlande to discuss how retailers who put off scaling up their fulfilment capabilities might not only be leaving sales on the table – they could be damaging their long-term business opportunities.