Retail: Unplugged

Hosted by Retail NZ

Business

Website RSS feed

Episodes

Latest episode

Aug 2026

Language

EN-US

About the show

Championing the New Zealand Retail Sector

Listen to episodes

60 recent

August 20, 20269 min

Empowering Retail: Why Loyalty Beats Discounting

Discounting might drive short-term sales, but is it costing you long-term profit? In this episode John Norrie from Tranxactor unpacks why loyalty members spend more, return more often, and how smarter loyalty strategies can deliver sustainable growth without racing to the bottom on price. Tranxactor website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

August 13, 202611 min

Empowering Retail: Managing and motivating Gen Z in the workplace

Gen Z is reshaping the retail workplace – but many employers are not sure how best to engage and motivate this next generation. In this episode, our HR partner People and Culture shares practical tips on what Gen Z really values at work, how to keep them motivated, and what retailers can do to build stronger, more connected teams. People & Culture website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

August 6, 20268 min

Empowering Retail: Generative AI vs Agentic AI

AI is evolving fast - but what’s the difference between tools that create content and those that can actually take action? In this episode, Annexa and Oracle NetSuite break down both generative AI and agentic AI in simple terms, and how retailers can use these tools to save time, automate tasks, and run smarter, more connected businesses. Oracle NetSuite + Annexa website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

July 30, 20267 min

Empowering Retail: Turn Transactions into Loyalty

Loyalty doesn’t have to be complicated. In this episode, we’re joined by Tranxactor to unpack how Kiwi retailers can deliver seamless loyalty, gift cards, and POS integrations without the overwhelm. Whether you’re a single store or scaling fast, discover simple, practical ways to build stronger customer connections. Tranxactor website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

July 23, 20268 min

Empowering Retail: Supporting Teams Through Tough Times

After a threatening or violent incident at work, your team’s wellbeing needs immediate attention - and the right support can make all the difference. In this episode with Retail NZ partner Workplace Support, we cover what steps to take after a critical incident, plus how to support staff compassionately when you’re delivering tough news like a store closure. Workplace Support website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

July 16, 202613 min

Empowering Retail: Handling Personal Grievances

Dealing with a personal grievance can feel overwhelming – especially when you’re trying to do the right thing for your team and your business. In this episode, our HR partner People & Culture shares practical advice on what to do when a complaint lands, how to follow a fair process, and how to avoid common mistakes. People & Culture website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

June 29, 202612 min

Empowering Retail: Ditch spreadsheets & scale faster

Running a retail business shouldn’t mean juggling multiple systems and spreadsheets. In this episode, Annexa and Oracle NetSuite share how connected technology can bring your finance, inventory, and operations into one place - giving you clearer insights, saving time, and helping you scale with confidence. Oracle NetSuite + Annexa website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

June 18, 20267 min

Empowering Retail: Supporting Wellbeing in Retail

Looking after people is one of the biggest challenges – and responsibilities – in retail. In this episode of Empowering Retail , we’re joined by Retail NZ partner Workplace Support to unpack the wellbeing and mental health services Retail NZ members can access, and how the right support can make a real difference for both teams and business owners. Workplace Support Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

June 8, 202610 min

Empowering Retail: Why Real‑Time Personalisation Matters - Lobyco Episode 2

In this episode, we’re joined by Marcus Hecht Henriksen from Lobyco to unpack why being dynamic, real‑time, and personal is no longer optional for retailers. Drawing on insights from The Great Retail Reckoning, we explore what true personalisation really looks like - and where retailers can realistically start without overcomplicating things. Lobyco website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

May 29, 202612 min

Empowering Retail: Justice after retail crime

In this episode, we explore how restorative justice can give retailers a voice, support recovery after retail crime, and create meaningful accountability when the harm goes beyond lost stock. A powerful conversation for any retailer navigating the aftermath of shoplifting or violent incidents. Restorative Justice website Want more retail industry insights? Learn more about Retail NZ membership https://bit.ly/retailnz Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now