Empowering Retail

Hosted by Retail NZ

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Latest episode

Oct 2026

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EN-US

About the show

Championing the New Zealand Retail Sector

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60 recent

October 18, 202611 min

Empowering Retail: Public Holiday Pay Made Easy

Public holidays can be one of the trickiest areas of employment law for retailers. From working out who should be paid and how much they should receive, to understanding when a day in lieu applies, the rules can be confusing. In this episode, Retail NZ's HR and Business Advisor, Yev Chityan, breaks down the key requirements and shares practical guidance to help retailers meet their obligations with confidence. Pay-As-You-Go Advice Service Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

October 15, 202610 min

Empowering Retail: El Niño and the Economy

What happens when a weather event meets an uncertain economy? El Niño is expected to bring hotter, drier conditions to parts of New Zealand this summer, with potential impacts on agriculture, regional economies, and household costs. But that's only part of the story. Retailers are also navigating ongoing inflation pressures, fuel costs, interest rates, and shifting consumer spending habits. In this episode of Empowering Retail, Westpac Senior Economist Satish Ranchhod explores how El Niño could influence the economy, what the broader outlook looks like for New Zealand, and the key trends retailers should be watching for in the months ahead. Westpac website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

October 8, 20269 min

Empowering Retail: The Business Mental Health Toolkit

Mental health is an important issue for every workplace, and in this episode we're joined by Hon Matt Doocey, Minister for Mental Health and Associate Minister of Health, to discuss the new Business Mental Health Toolkit. Minister Doocey shares why it was created, what's included, and how retailers and business owners can build confidence in supporting team members who may be struggling. Download the Toolkit here Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

September 23, 20268 min

Empowering Retail: Citizen's Arrests Explained

New citizen's arrest laws have sparked plenty of questions for retailers. In this episode, Carolyn Young talks with New Zealand Police about what the legislation means in practice – including what retailers and staff can and can't do, the policies and procedures businesses should have in place, and how to respond if a member of the public arrests someone in store. Whether you're reviewing your loss prevention processes or simply want to understand your obligations, this conversation provides practical guidance to help you navigate the changes with confidence. NZ Police Citizen's Arrest website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

September 16, 202610 min

Empowering Retail: Managing Health Issues at Work

Managing an employee with health issues can be one of the toughest challenges for retail employers. Knowing what to do early can make all the difference. In this episode, our HR partner People and Culture share practical steps to support your team, manage risk, and follow the right process before issues escalate to medical incapacity. People and Culture website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

August 20, 20269 min

Empowering Retail: Why Loyalty Beats Discounting

Discounting might drive short-term sales, but is it costing you long-term profit? In this episode John Norrie from Tranxactor unpacks why loyalty members spend more, return more often, and how smarter loyalty strategies can deliver sustainable growth without racing to the bottom on price. Tranxactor website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

August 13, 202611 min

Empowering Retail: Managing and motivating Gen Z in the workplace

Gen Z is reshaping the retail workplace – but many employers are not sure how best to engage and motivate this next generation. In this episode, our HR partner People and Culture shares practical tips on what Gen Z really values at work, how to keep them motivated, and what retailers can do to build stronger, more connected teams. People & Culture website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

August 6, 20268 min

Empowering Retail: Generative AI vs Agentic AI

AI is evolving fast - but what’s the difference between tools that create content and those that can actually take action? In this episode, Annexa and Oracle NetSuite break down both generative AI and agentic AI in simple terms, and how retailers can use these tools to save time, automate tasks, and run smarter, more connected businesses. Oracle NetSuite + Annexa website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

July 30, 20267 min

Empowering Retail: Turn Transactions into Loyalty

Loyalty doesn’t have to be complicated. In this episode, we’re joined by Tranxactor to unpack how Kiwi retailers can deliver seamless loyalty, gift cards, and POS integrations without the overwhelm. Whether you’re a single store or scaling fast, discover simple, practical ways to build stronger customer connections. Tranxactor website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

July 23, 20268 min

Empowering Retail: Supporting Teams Through Tough Times

After a threatening or violent incident at work, your team’s wellbeing needs immediate attention - and the right support can make all the difference. In this episode with Retail NZ partner Workplace Support, we cover what steps to take after a critical incident, plus how to support staff compassionately when you’re delivering tough news like a store closure. Workplace Support website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

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