Episodes
28
Latest episode
Jun 2025
Language
EN
Point of Rental's Product Managers visit the studio - remotely or in-person - every quarter to talk about software updates, what's on the roadmap, and to let you know a little bit about the people behind the software.
While we were building AI features into the software with Product Detail Supercharger, we were also training our own AI to help handle your software questions! Try it out in uLearn today or directly in your Point of Rental RMS soon!
What's new in support over the past quarter? VP of Global Support Services Brooke Ryan tells us about what's going on behind the scenes with your software support. We talk about advancements in support over the last year and how customers can help us continue to provide the best possible service and software in the future.To volunteer for our AI chat beta testing (Essentials users), to host Pointers for hands-on, on-site rental training, or just to provide feedback, email Brooke at brooke.ryan@pointofrental.com or Brian at marketing@pointofrental.com.
How is the Learning & Development team working to help to ensure users are getting documentation and support they need to use Point of Rental software effectively? Bianca Nieto, our L&D Manager, talks through recent updates in uLearn and Point of Rental Academy.
What's new with Syrinx 365? Join product manager Matt Foster with the highlights from late 2024, including many new ways to organise and view your data more efficiently.
What has the Elite team been cooking up over the final quarter of 2024? What's on the stove for early 2025? We talked with Product Manager John Wooten to get the details on new tools and how they'll benefit Elite users and their customers.
Join Brooke and Brian at the International Conference 24 (IC24) as they delve into the major highlights and achievements in the customer support world during Q3 2024. (00:25) - Q3 2024 Support Team Restructuring (01:16) - Customer Engagement and Onsite Visits (02:06) - Achievements in Customer Satisfaction (02:58) - Accreditation Program Details (03:51) - Feedback and Team Morale (04:36) - Looking Ahead to Q4 and 2025 (05:32) - uLearn Platform and Chat Support
Instead of a regular Quarter Notes update, this quarter you'll get a sneak peek at one of our sessions from #IC24; our product roadmap for the next year. James Morley, Point of Rental's SVP of Product Management, covers the company's roadmap and improvements for 2025. Learn about this year's new customer-driven features and dive into 2025's exciting future, with features like job costing for event companies and the modernization of our ecommerce experiences.
What's up in Point of Rental support? Global Director of Customer Support Brooke Ryan checks in and lets us know about new management in Support in the US and UK, direct interactions with customers, and the ongoing training and team-building initiatives to enhance support as we prepare for the International and Syrinx conferences.
We missed out on recording for Q1! This Syrinx Quarter Notes session covers the top Syrinx developments from the entire first half of 2024 - primarily the release of the newest version of Syrinx - Syrinx 365! Learn more from Product Manager Matt Foster about its accounting integrations, new ecommerce feature QuikLink, and site-specific pricing.
What's new with Essentials in Q2? Product Manager John Wooten tells us about new eSign capabilities to handle multiple renters, enhanced reporting features, and the ability to create a membership program with various tiers.
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Jeremy Snyder
Richey Malhotra
Drive Electric Alabama
Proxify
Rupa Singh
The National Academy of Sciences
