Quality Insights Podcast

Hosted by Quality Insights

Business Education Health FitnessInterviews guests

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Episodes

318

Latest episode

Jun 2026

Language

EN-US

About the show

Quality Insights is a mission-driven non-profit organization that improves health and care for those we serve. For over half a century, we have provided education, data, collaboration and consulting services that impact millions of patients and providers every day. Learn more about what we do through our podcast.

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60 recent

June 12, 202634 min

Taking Healthcare by Storm: Industry Insights with Dr. Peter Kowey

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Peter Kowey, MD, Professor of Medicine and Clinical Pharmacology at Thomas Jefferson University, Emeritus Chief of the Division of Cardiovascular Diseases at the Lankenau Heart Institute, and the William WikoffSmith Chair in Cardiovascular Research at the Lankenau Institute for Medical Research.Dr. Kowey discusses his book Failure to Treat, using patient-inspired stories to show how modern healthcare has grown less human and more complicated. He highlights harms from electronic medical records, profit-driven screening, malpractice-driven defensive medicine, administrative control, drug advertising, and burnout, and calls for universal access to basic care.If you have any topics or guests you'd like to see on future episodes, reach out to us on our website.The views and opinions expressed by the host and guests are their own and do not necessarily reflect the views, positions, or policies of Quality Insights. Publication number QI-061226-GK

June 5, 202633 min

Taking Healthcare by Storm: Industry Insights with John D’Alesandro

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with John D’Alesandro, founder of Amplefi and a healthcare operations expert who has spent more than two decades helping hospital leaders improve how care actually moves through their systems. John explains that long ER waits and overcrowding are driven by hospital-wide flow blockages, cultural workarounds, and poor visibility into capacity—not simply staffing or space shortages. He describes adapting Lean thinking, using AI to anticipate admissions earlier, and creating shared accountability through an action center that tracks who can move, what they’re waiting on, and what barriers must be removed.If you have any topics or guests you'd like to see on future episodes, reach out to us on our website.The views and opinions expressed by the host and guests are their own and do not necessarily reflect the views, positions, or policies of Quality Insights. Publication number QI-060526-GK

June 3, 202624 min

Taking Healthcare by Storm: Industry Insights with Brandi Edwards Farmer

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Brandi Edwards Farmer, BSW, ADC, PRSS, CTTS, Director of the COMAT (Community Outreach MAT) program at Southern Highlands Community Mental Health Center (SHCMHC).Brandi shares her journey from addiction in rural West Virginia to long-term recovery and leadership at Southern Highlands, where she uses outreach models to connect people and their families to treatment and support. She discusses a nearly 49% decline in fatal overdoses, ongoing rural barriers and stigma, and her work with WVCBAPP to expand credentials and professional pathways, including efforts to create licensure for advanced addiction counselors and reduce the criminalization of substance use disorder.If you have any topics or guests you'd like to see on future episodes, reach out to us on our website.The views and opinions expressed by the host and guests are their own and do not necessarily reflect the views, positions, or policies of Quality Insights. Publication number QI-060326-GK

May 29, 202628 min

Taking Healthcare by Storm: Industry Insights with Allen Cooper

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Allen Cooper, co-founder and CEO of ReadyList and the president and CEO of Ancilla Ventures.Allen shares how ReadyList was created to digitize environmental services workflows, using checklists and inspection data to improve cleaning consistency, accountability, and room readiness. He emphasizes that COVID-19 showed EVS must be treated as a peer in decision-making, and that stronger collaboration and right-sized technology can reduce burnout, support faster high-quality turnovers, and improve patient safety.If you have any topics or guests you'd like to see on future episodes, reach out to us on our website.The views and opinions expressed by the host and guests are their own and do not necessarily reflect the views, positions, or policies of Quality Insights. Publication number QI-052926-GK

May 22, 202639 min

Taking Healthcare by Storm: Industry Insights with Brian Hajjar

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Brian Hajjar, President & Founder of Telostrand.Brian describes building non-invasive at-home urine-based molecular tests for infections like HPV, HIV, and hepatitis C to make testing simpler and more accessible. He also explains Telostrand Cloud, a patent-pending system designed to rapidly identify organisms and predict antimicrobial sensitivity in hours rather than days, potentially improving treatment decisions and supporting public health.If you have any topics or guests you'd like to see on future episodes, reach out to us on our website.The views and opinions expressed by the host and guests are their own and do not necessarily reflect the views, positions, or policies of Quality Insights. Publication number QI-052226-GK

May 15, 202636 min

Taking Healthcare by Storm: Industry Insights with Dr. Melanie Sue Hicks

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Melanie Sue Hicks, PhD, SHRM-SCP, CFRE, an author, speaker, coach, and global philanthropist who specializes in human connection and resilience.Dr. Hicks shares how her path into organizational culture grew from early service work, research on generations, and experience in a toxic workplace. She reframes burnout as driven by misaligned expectations, lack of recognition, and repeated small breaches of trust that fuel disengagement and quiet quitting, and points to better onboarding, human-centered leadership, and thoughtful AI use to free time for more human connection.If you have any topics or guests you'd like to see on future episodes, reach out to us on our website.The views and opinions expressed by the host and guests are their own and do not necessarily reflect the views, positions, or policies of Quality Insights. Publication number QI-051526-GK

May 8, 202625 min

Taking Healthcare by Storm: Industry Insights with Dr. Jimmy Moley

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Jimmy Moley, MD, a psychiatrist specializing in mental health care of adults and athletes. Dr. Moley explains sports psychiatry as a growing subspecialty focused on athletes’ unique mental health needs, from injury recovery and identity challenges to medication considerations and sport culture. He discusses how youth sports can build resilience but also heighten pressures from social media, costs, and early specialization, arguing that reducing stigma and embedding mental health professionals in team settings can improve well-being and performance.If you have any topics or guests you'd like to see on future episodes, reach out to us on our website.The views and opinions expressed by the host and guests are their own and do not necessarily reflect the views, positions, or policies of Quality Insights. Publication number QI-050826-GK

May 1, 202630 min

Taking Healthcare by Storm: Industry Insights with Janet McConnell

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Janet McConnell, speaker, author and fitness coach.Janet shares how a midlife health crisis led her from a corporate career to coaching longevity, reframing aging as reinvention and “decay as optional.” She highlights consistent strength training, protein-forward whole foods, and daily challenge for brain and body health, warns against quick fixes, and calls for a healthcare shift from disease management to prevention through movement, lifestyle education, and community.If you have any topics or guests you'd like to see on future episodes, reach out to us on our website.The views and opinions expressed by the host and guests are their own and do not necessarily reflect the views, positions, or policies of Quality Insights. Publication number QI-050126-GK

April 24, 202624 min

Taking Healthcare by Storm: Industry Insights with Dr. Tamara Ruggles

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Tamara Ruggles, PharmD, BCGP, FASCP, a Board-Certified Geriatric Pharmacist, Fellow of the American Society of Consultant Pharmacists (ASCP), founder of The Deprescribing Clinic, and host of the Geriatric Pharmacy Focus podcast on the Pharmacy Podcast Network.Dr. Tamara Ruggles explains how medication-related harm and prescribing cascades in long-term care led her to found the Deprescribing Clinic to help patients optimize medications, reduce anticholinergic burden and side effects, and improve quality of life. She also highlights pharmacists’ roles in antimicrobial stewardship and pharmacogenomic testing to reduce adverse events, while advocating for broader coverage and reimbursement for pharmacist clinical services.If you have any topics or guests you'd like to see on future episodes, reach out to us on our website.The views and opinions expressed by the host and guests are their own and do not necessarily reflect the views, positions, or policies of Quality Insights. Publication number QI-042426-GK

April 17, 202636 min

Taking Healthcare by Storm: Industry Insights with Dr. Chris Peterson

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Dr. Chris Peterson, an anesthesiologist, ordained Buddhist priest, meditation teacher, and mindfulness counselor. Dr. Peterson describes how a midlife crisis and Buddhist counseling deepened his meditation practice and shaped his view of mindfulness as a tool for awakening and compassionate care. He discusses how mindfulness helps clinicians reduce burnout and self-criticism, helps patients manage chronic pain, and warns that wellness programs and AI must prioritize humanity over productivity in healthcare. If you have any topics or guests you'd like to see on future episodes, reach out to us on our website.The views and opinions expressed by the host and guests are their own and do not necessarily reflect the views, positions, or policies of Quality Insights. Publication number QI-041726-GK