PTPPodcast is for PTP Franchise Business Owners and their team. Here at PTPPodcasts we are all about helping you grow your business, get more inspections and increase your market share through brand experience, sales and marketing and capacity.
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44 recent
May 29, 202637 min
E37 - A Realtor Finally Said the Quiet Part Out Loud: Nobody Wants a Mystery House
Host Jay Gregg and Nick get into the real stuff: overpriced listings, buyers looking for leverage, renovation mistakes that cost sellers thousands, and why “warts and all” transparency is actually helping homes sell faster in today’s market.Nick doesn’t hold back. From part-time Realtors to panicked sellers to the power of certainty in a shaky market, this episode is packed with honest insight from someone living it every day.You’ll also hear why Market Ready inspections (pre-listing) have become part of Nick’s listing strategy, how they help protect seller equity, and why smart agents are using them to stand out in a crowded market.If you’ve ever wondered how to position Market Ready inspections as more than “just another inspection,” this episode is worth the listen.
May 1, 202613 min
E36 – Stop Chasing Your Samples - Work Smarter with EMSL Lab Connect
What if you could stop wondering where your samples are, when reports are coming back, or how much you’ve got outstanding—and just know?In this episode of the PTPPodcast, Chuck Gravely sits down with Kimberly McDonough from EMSL to break down Lab Connect—the behind-the-scenes tool that can quietly save you time, money, and a whole lot of back-and-forth.This isn’t about learning another system. It’s about making your day easier.From tracking samples in real time to pulling reports, managing invoices, and even creating free overnight shipping labels (yes, really), Lab Connect puts everything in one place so you can spend less time chasing details and more time getting more inspections and managing your team.It’s one of those episodes where you’ll walk away thinking, “Okay… that’s actually going to make my life easier.”.Simple, practical, and worth the listen if you like running a tighter operation.
April 13, 202643 min
E35 - It Got Hard. We Kept Going - A Conversation with 2025 Franchise Business Owner of the Year Greg Dupey
What does strong leadership really look like when the market turns against you? In this episode of the PTPPodcast, Charles sits down with 2025 Franchise Business Owner of the Year Greg Dupey for a candid conversation about navigating one of the most difficult stretches many business owners have faced in recent years - and what it takes to come out stronger on the other side. Greg shares how waived inspections reshaped his local market almost overnight and why survival itself became the short-term goal for a period of time. He also explains what helped rebuild momentum, including a return to growth of more than 30 percent and the strategic purchase of another inspection company. More importantly, this conversation gets into the thinking behind those moves. Greg talks about the role of long-range vision, staying disciplined when conditions get uncomfortable, surrounding yourself with strong people, and continuing to invest in the business even when the timing doesn’t feel perfect. If you’re thinking about what the next level of your business could look like, or how to stay steady while you build toward it, this is a conversation worth spending time with.
March 20, 202637 min
E34 - Six Failed Exams, A Torn Bicep, A Hurricane - And 2025 Rookie of the Year
In this high energy episode of PTPPodcast, Charles sits down with Jeremiah and Maria Adell, the 2025 Rookie of the Year winners from Augusta, Georgia. Their first year in business didn’t follow a smooth or predictable path. After transitioning from military service, they faced a series of unexpected challenges that would have discouraged many new business owners. Instead of slowing down, they adapted. Jeremiah and Maria share how perseverance, strong Realtor relationships, and a commitment to the Pillar To Post system helped them build momentum through setbacks and turn their first year into an award-winning one. In this episode, you’ll hear: Why building Realtor relationships takes patience and persistence The mindset shift that helped them view marketing differently How teamwork helped them balance inspections, marketing, and growth What they would do differently if they were starting again today Their story is a powerful reminder that success rarely starts with perfect conditions. Sometimes it starts with challenges, a little grit, and the decision not to quit - which makes this episode both an inspiring story and a genuinely fun listen.
December 5, 202531 min
E33 - Operational Excellence: Don’t Get Soaked: Real-Life Risk Tips from InspectorPro
In this PTPPodcast episode of Ensure Your Success, host Chuck Gravely sits down with Carrie Joubert from InspectorPro Insurance for a candid, no-nonsense conversation about managing risk in your inspection business.From whirlpool tub disasters to deck collapses and unsigned inspection agreements, Kerri shares real-life claims, lessons learned, and how simple habits can save you thousand, and your reputation.You’ll learn:Why the new Visual Inspection Agreements are your best defense (and how they can drop your deductible to zero)What not to do when testing whirlpool tubs (hint: never turn your back on water)How to handle roof inspections safely—and defensiblyWhy documenting “dry stains” matters more than you thinkWhat pre-claims assistance really means and how to use it without fearIf you’ve ever had that pit-in-your-stomach call from a client - or want to make sure you never do - this episode is essential listening.Listen now and make sure your next inspection protects your business as well as your clients.
November 21, 202534 min
E32 - Everything Is Content – Turning Everyday Moments into Marketing Gold
Hosted by Melissa Schmitt and featuring Franchise Business Owner Paige Bohrer, this episode dives into the art of turning real life into real marketing results. Forget picture-perfect marketing—this conversation is all about authenticity over perfection.Paige shares how she transforms everyday moments into growth opportunities, from creating FOMO at Realtor events to turning unexpected hiccups (like a stove catching fire mid-inspection!) into social media gold. She also reveals her strategies for planning content with intention, leveraging Constant Contact, and cross-posting across platforms without burnout.If you’ve ever hesitated to hit “record,” this episode will inspire you to embrace the messy moments and turn them into marketing wins.
June 6, 202540 min
E31 - Our Business - From Ah-Ha to A-Team: How One Lightbulb Moment Built a Powerhouse
Featuring 2024 Franchise Business Owner of the Year, Marco Miranda | Hosted by CEO Charles Furlough What does it take to go from solo operator to running a $2.2 million powerhouse? In this must-listen episode, Pillar To Post CEO Charles Furlough sits down with Marco Miranda, our 2024 Franchise Business Owner of the Year, for a raw and revealing conversation on how one ah-ha moment sparked the journey to building a large, profitable business. Marco shares how he started nearly 12 years ago with no business background—just a willingness to learn and a relentless drive to grow. In the early days, he didn’t see himself as a business owner—just someone with a job. Then came the lightbulb moment: What would happen to my business if something happened to me? That question unlocked a series of even bigger ones: What if I hired the right people? What if I focused on growth, leadership, and customer experience instead of doing it all myself? Today, with over 18,000 inspections completed, an average job size of $1,200, a 51 percent upgrade rate, and 37 percent of jobs including added services, Marco has built a high-performance business that delivers real value—every single day. You’ll hear how he: Surrounds himself with people whose strengths balance out his own limitations Balances inspector coaching with business leadership Understands the difference between delegating and abdicating—and stays connected to the business even as he empowers others Organizes his day, week, and world to focus on what matters most Commits to working on the business to increase both impact and long-term value Marco’s story is packed with insight, motivation, and practical takeaways for any Franchise Business Owner ready to scale their business with purpose. His journey proves that true leadership is about vision, people, and building something that lasts. Don’t miss this episode—it’s a playbook for anyone serious about building a large, profitable business.
May 8, 202510 min
E30 - Maternity Leave – Keeping Business Running Without Missing a Beat
How do you prepare your business for a planned leave without letting things fall through the cracks? In this episode, Autumn Rogers shares how she planned for one of life’s biggest milestones—maternity leave—while keeping her inspection business running strong. Host Deron Ellis dives into Autumn’s story of balancing family and business, and how EZBook Flex provided the short-term scheduling support she needed to step away with confidence. From initial concerns to seamless transitions, Autumn opens up about the behind-the-scenes planning, the EZBook Flex experience, and the peace of mind it brought during an important time for her and her family. If you're a Franchise Business Owner planning a leave or simply want to prepare for the unexpected, this episode offers practical strategies and first-hand insights to help you stay in control—even when you step away. Tune in to learn how to keep your business moving without missing a beat.
May 1, 202531 min
E29 - “The opportunity isn't what I thought" with Rookie of the Year 2024
What happens when a solo operator mindset gets shaken up by a glimpse into something bigger? In this episode, Charles sits down with 2024 Rookie of the Year Matt Ruggieri—an Army veteran who came into franchising thinking small… but didn’t stay that way for long. Matt shares how his early vision of “just supporting his family” transformed into a strategic push toward a Large Profitable Business with multiple inspectors, team infrastructure, and sustainable growth. You’ll hear: Why Matt says he “made his own luck” through boots-on-the-ground marketing and relentless presence. What turned skeptical realtors into loyal partners. The secret behind turning a “pretty good” first year into a $275K powerhouse. How the tools, report quality, and customer care helped him win in a crowded market. How “letting go” is a big part of the plan in 2025 and beyond The mindset shift from lone operator to business builder—and what he’s planning next. Matt’s story proves it’s not just about inspections—it's about being a true partner to realtors, creating value, and staying consistent. If you’re aiming to scale, compete, and grow, this is the episode for you. Listen now and unlock what it takes to go from startup to standout.
April 15, 202510 min
E28 - Bridging the Gap – Hiring a New Scheduler Without the Headache
What do you do when your scheduler suddenly leaves and your phones keep ringing? In this episode, Franchise Business Owner Josh McDannel shares how an unexpected staffing loss threatened to disrupt his entire operation—and what he did to stay on track. Join host Deron Ellis as they explore Josh’s real-life experience of navigating the chaos, finding a fast solution, and ultimately bridging the gap with EZBook Flex. You’ll hear what worked, what didn’t, and how this temporary support system helped Josh keep his business running smoothly while hiring and training a new team member. Whether you're currently struggling with scheduling or just want to be better prepared, this episode delivers relatable insights, practical advice, and a behind-the-scenes look at what it takes to adapt quickly and confidently and how the new EZBook Flex program could be a good option for you and your business. Listen now to learn how to avoid the headache—and bridge the gap.
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