PTPPodcast

Hosted by Pillar To Post Home Inspectors

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Oct 2026

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About the show

PTPPodcast is for PTP Franchise Business Owners and their team. Here at PTPPodcasts we are all about helping you grow your business, get more inspections and increase your market share through brand experience, sales and marketing and capacity.

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53 recent

November 3, 202619 min

E45 - What If AI Is No Longer a What If?

In this episode of the PTP Podcast, Deron Ellis and Guy Dewar share how Pillar To Post is turning those possibilities into practical tools designed to help you run and grow your business. From AI-assisted inspection reports that could save your team valuable time and strengthen the customer experience, to easier access to the business insights that help you spot trends and opportunities, discover how these new capabilities are being built directly into OnePoint. And there's more to the story. Hear how Pillar To Post is investing in technology designed around the way you and your team actually work, with a focus on efficiency, quality, and smarter business decisions. Find out what's being tested today, what's planned for pilot in early 2027, and what it could mean for your business. The what-ifs are becoming reality. Listen to discover what's next.

October 30, 202619 min

E44 - Nobody Came to See Your Pens

Ryan Schuck sits down with Sandra Kennedy from Skyline Exhibits to talk about trade shows and how Franchise Business Owners can make sure all that time, energy, and smiling at strangers actually pays off. Sandra has some opinions. And after 20 years in the trade show business, she’s earned them. Get out from behind the table. Stop giving your best swag to people who just want free stuff. And don’t wait until the trade show starts to start working the trade show. Ryan and Sandra get into using attendee lists before the event, creating content while you’re there, grabbing Realtor testimonials when the opportunity presents itself, and following up while the conversation is still fresh. The good news? You don’t have to figure out the trade show part from scratch. PTP has already done a lot of the heavy lifting to help Franchise Business Owners show up professionally at trade shows. Through our partnership with Skyline Exhibits, the booth, branded materials, storage, shipping, and setup support are ready to go. That means you can focus on the part that actually matters: working the room. Hit play before your next trade show. We’ll help you look the part. Your job is to get out there and build the relationships.

September 16, 202634 min

E43 - Behind the Five Stars Series - Five Stars Don't Happen by Accident

Today's customers and real estate professionals often form their first impression of your business online. Every review contributes to your reputation, influences search visibility, and shapes whether someone chooses to contact you or your competition. In an increasingly digital world, your online reputation has become one of your most valuable business assets. Join Jeff Campbell, Regional Director , and Piper Griffeeney from our partner, WebPunch , as they discuss why reputation management is about far more than asking for reviews. Drawing on WebPunch's expertise in customer experience and online reputation, Piper shares how the best businesses intentionally create moments that inspire customers to leave authentic, positive feedback, building credibility, trust, and long-term business growth. Whether you're looking to strengthen your online presence, improve customer engagement, or better understand the connection between exceptional service and five-star reviews, this episode will help you see reputation management as a business strategy, not a marketing tactic. Because five stars don't happen by accident. They happen by design.

September 3, 202622 min

E42 - Behind the Five Stars Series - Your Best Salesperson Isn't on Payroll

The strongest marketing message isn't the one you create. It's the one your referral partners share with others. Every interaction with a real estate professional either strengthens your reputation or quietly weakens it. Realtors notice the details: how you communicate, how you manage expectations, how you solve problems, and how consistently you deliver an experience that makes their job easier. Those moments shape trust, loyalty, and ultimately whether they recommend you again and again. Join Jeff Campbell, Regional Director, and Piper Griffeeney from our partner, WebPunch, as they explore the connection between exceptional customer experiences and lasting referral relationships. Leveraging WebPunch's expertise in customer engagement and reputation management, Piper shares how feedback from both customers and Realtors can become a powerful roadmap for building stronger relationships and creating advocates who actively promote your business. Whether you're looking to deepen loyalty with existing referral partners or create more opportunities for repeat business, this episode offers practical insights into what today's Realtors value most. Because the businesses that earn the most referrals aren't simply delivering great inspections, they're consistently delivering experiences worth talking about.

August 20, 202635 min

E41 - Behind the Five Stars Series: Every Score Tells a Story

Description: Your customers are talking. The question is, are you listening? Every survey response, NPS score, and customer comment offers a window into how your business is truly being experienced. Behind every score is a story about communication, expectations, confidence, and trust. Often, it's the smallest interactions that leave the biggest impression and ultimately determine whether someone becomes a lifelong advocate or a one-time customer. Join Jeff Campbell, Regional Director , and Piper Griffeeney from our partner, WebPunch , as they explore why customer feedback is one of the most underutilized growth tools in your business. Drawing on WebPunch's deep expertise in customer experience and reputation management, Piper shares how the most successful businesses don't simply collect feedback, they use it to uncover patterns, strengthen relationships, and create experiences that naturally lead to more referrals and stronger online reputations. Whether you're looking to improve your customer experience, increase loyalty, or better understand what drives five-star reviews, this conversation will help you see every customer interaction through a new lens. Because every score tells a story, and the businesses that listen are the ones that continue to grow.

July 23, 202615 min

E40 - Mock Inspection Insider Series: Part 3 - The Follow-Up That Wins the Relationship

You've planned it. You've hosted it. Now don't let the momentum disappear. In the final episode of our three-part Mock Inspection Insider series, Stephanie Fisher sits down with Franchise Business Owner, Laura James to share what happens after the Mock Inspection ends and why that's where the real relationship-building begins. From memorable follow-up ideas and Realtor-ready takeaways to simple touches that keep the conversation going, Laura shares the practical strategies her team uses to turn one great event into lasting Realtor relationships and future referrals. The biggest takeaway? A Mock Inspection isn't over when everyone walks out the front door. That's when the opportunity really starts! If you're ready to turn a successful event into long-term business growth, this is the episode you don't want to miss.

July 9, 202616 min

E39 - Mock Inspection Insider Series: Part 2 - Bringing the Experience to Life

You've got Realtors in the house. Now what? In Part 2 of our Mock Inspection Insider series, Stephanie Fisher sits down with Franchise Business Owner, Alison Schray to reveal what actually happens during a Mock Inspection Event and why these experiences keep Realtors coming back. From interactive inspection stations and asking the right questions to creating an atmosphere that's educational, relaxed, and surprisingly fun, Alison shares the simple ideas that have helped her team turn Mock Inspection Events into one of their most effective relationship-building tools. The biggest surprise? They never ask for the business. They earn it. If you're ready to create an event Realtors will remember and talk about long after they leave, this episode is full of practical ideas you can start using right away. Press play and discover how a well-executed Mock Inspection Event turns education into conversations, conversations into relationships, and relationships into long-term business growth. Listen now, then download the Mock Inspection Playbook for everything you need to host an unforgettable Mock Inspection Event. Haven't listened to Part 1 yet? Start there to learn how to build excitement and fill the room, then come back for Part 2 to discover how to deliver an unforgettable Mock Inspection experience.

June 18, 202618 min

E38 - Mock Inspection Insider Series: Part 1 - Building Buzz Before the Event

What if you could get an entire office of Realtors to spend an hour experiencing the Pillar To Post difference firsthand? That's exactly what a Mock Inspection Event is designed to do. In Part 1 of our three-part Mock Inspection Insider series, Stephanie Fisher sits down with Paige Bohrer to pull back the curtain on one of the most effective Realtor engagement strategies in the Pillar To Post toolkit. Part education, part relationship-building, part Realtor FOMO generator. Paige shares how her team creates events that people talk about long after the last question is asked. Before Realtors arrive, before the inspection begins, and before a single question is asked, there's a surprising amount of planning that goes into creating an experience that feels valuable, memorable, and worth talking about long after it's over. Paige shares how her team approaches preparation, coordinates with brokerages, creates excitement around the event, and sets the stage for meaningful conversations that help strengthen Realtor relationships. If you've ever wondered how top-performing teams turn education into engagement and engagement into opportunity, this episode is for you. Press play and learn how a well-executed Mock Inspection Event can turn a simple educational experience into lasting Realtor relationships.

May 29, 202637 min

E37 - A Realtor Finally Said the Quiet Part Out Loud: Nobody Wants a Mystery House

Host Jay Gregg and Nick get into the real stuff: overpriced listings, buyers looking for leverage, renovation mistakes that cost sellers thousands, and why “warts and all” transparency is actually helping homes sell faster in today’s market. Nick doesn’t hold back. From part-time Realtors to panicked sellers to the power of certainty in a shaky market, this episode is packed with honest insight from someone living it every day. You’ll also hear why Market Ready inspections (pre-listing) have become part of Nick’s listing strategy, how they help protect seller equity, and why smart agents are using them to stand out in a crowded market. If you’ve ever wondered how to position Market Ready inspections as more than “just another inspection,” this episode is worth the listen.

May 1, 202613 min

E36 – Stop Chasing Your Samples - Work Smarter with EMSL Lab Connect

What if you could stop wondering where your samples are, when reports are coming back, or how much you’ve got outstanding—and just know ? In this episode of the PTPPodcast, Chuck Gravely sits down with Kimberly McDonough from EMSL to break down Lab Connect—the behind-the-scenes tool that can quietly save you time, money, and a whole lot of back-and-forth. This isn’t about learning another system. It’s about making your day easier. From tracking samples in real time to pulling reports, managing invoices, and even creating free overnight shipping labels (yes, really), Lab Connect puts everything in one place so you can spend less time chasing details and more time getting more inspections and managing your team. It’s one of those episodes where you’ll walk away thinking, “Okay… that’s actually going to make my life easier.” . Simple, practical, and worth the listen if you like running a tighter operation.