PQS Quality Corner Show

Hosted by PQS

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Episodes

202

Latest episode

Aug 2026

Language

EN-US

About the show

Join Pharmacy Quality Solutions Associate Director of Pharmacy Accounts Nick Dorich, PharmD, for a podcast series "Quality Corner Show" that covers everything quality in the world of pharmacy and patient care. Look for future episodes to interview guests and experts in the healthcare profession.

Listen to episodes

60 recent

August 11, 2026Episode 821 min

2026 EQUIPP Summer Trade Show Takeaways

Host Nick Dorich and PQS teammates Terilyn Flores, Josh Elyash, and Rosalyn "Roz" Otting recap three summer 2026 independent pharmacy trade shows (McKesson ideaShare, Cardinal RBC, and Cencora ThoughtSpot) where they met with over 500 pharmacies. Find out what the biggest takeaways were from each event on how to make the most of EQUIPP in your pharmacy. Common questions covered accessing EQUIPP and the Copilot, training resources, and how often to check for new opportunities.

July 7, 2026Episode 729 min

From Patient to Consumer: Rethinking the Pharmacy Experience

Host Nick Dorich talks with Scott D. Pope, PharmD, CEO and founder of CareerScript, about his framework distinguishing "patient" from "consumer" mindsets in healthcare, how patients arrive underinformed, and hyper-informed consumers spending their own money demand more. They discuss how real-world friction can turn pharmacists into perceived gatekeepers, and the need for pharmacies to self-assess and shift toward consumer-valued advisory care. Pope also takes time to explain how individual pharmacists need better career-navigation tools than generic personality tests and the gap CareerScript fills. https://www.careerscript.com

June 23, 2026Episode 619 min

Your Top EQUIPP Questions, Answered

PQS Quality Corner Show Host Nick Dorich sits down with Davis Porcari, who leads the PQS customer support team, to answer the most frequently asked EQUIPP questions of 2026. The goal: help pharmacists and pharmacy technicians get more out of the platform and spend less time on administrative friction, more time on patient care.

May 28, 2026Episode 531 min

PQA's Founding CEO Reflects on 20 Years of Pharmacy Quality

To mark PQA's 20th anniversary, PQS Managing Director Todd Sega sits down with Laura Cranston, the founding CEO who built PQA from a one-person shop into the most influential pharmacy quality measurement organization in the country. Laura traces PQA's origins to April 2006, just months after Medicare Part D launched, talks about the alliance’s growth, the groundwork for what would eventually become the EQUIPP platform, and the broader pharmacy quality infrastructure in use today. The conversation turns to the seismic shift in the CY2027 Final Rule and what it means that pharmacy-accountable clinical measures now command roughly 50% of a Medicare Advantage plan's Star Rating. Laura calls it a game changer, arguing that health plans simply cannot navigate this new environment without doubling down on their partnerships with community pharmacy. The episode closes with a look ahead at where AI and technology are taking quality measurement from faster measure development to the shift from retrospective accountability toward proactive, near-real-time quality improvement. https://www.pqa.org/

April 30, 2026Episode 421 min

Prescribing Adventure: A Pharmacist's Guide to Recharging

Blair Thielemier, a pharmacist, and PQS Customer Success EQUIPP Copilot Specialist, shares her experience leading a group of 12 healthcare professionals on a nine-day Healing Medicine Retreat through Ecuador and the Galapagos Islands, a trip designed to help providers unplug, recharge, and reconnect with themselves. This episode, hosted by PQS Associate Director of Pharmacy Accounts Nick Dorich, covers why providers struggle to truly unplug, how the retreat is intentionally structured to address that (private villa, customized meals, wildlife excursions, yoga, and meditation), and how the experience can carry over into healthier daily habits back home. Blair also touches on the group dynamic — like-minded professionals vetted through 1:1 calls — and announces upcoming retreats in November 2026 and April 2027. https://www.linkedin.com/in/btpharmacyconsulting/

March 24, 2026Episode 316 min

How Pharmacies Can Transform Diabetes Care with 5-Minute A1C Testing

This special Diabetes Alert Day episode of the Quality Corner Show focuses on how pharmacy teams can move beyond dispensing to become proactive leaders in chronic disease management. Host Ashley Ramer, MSN,RN, is joined by Terilyn St. Pierre, BSN, RN , to discuss the critical role of Hemoglobin A1C testing in the pharmacy setting. With 1 in 10 U.S. adults living with diabetes, and many unaware of their status, the pharmacy serves as a frequent and accessible touchpoint for closing essential care gaps. In this episode, we cover the power of immediacy, clinical essentials, EQUIPP resources and a step by step demonstration.

February 24, 2026Episode 228 min

How Pharmacists are Championing Women’s Heart Health

In this episode of the PQS Quality Corner Show , hosts Kerri Musselman and Emily Endres celebrate Heart Health Month by exploring the critical link between community pharmacy, maternal health, and cardiovascular wellness. Their guest, Andrea Brookhart (Director of Population Health and Wellness at Kroger), shares her insights as both a clinical leader and a mother of twins. This episode touches on the Pharmacist as an accessible ally, the "Silent Killer" and prevention, gender differences in cardiac care, the "Mom Factor,” and self-care. Dr. Andrea Brookhart is a community pharmacist who is passionate about helping people live healthier lives. In her role, she develops and implements Kroger Health’s strategy for achieving population health via value-based care. She believes community-based providers are uniquely poised to improve healthcare quality and decrease cost by delivering preventive healthcare and improving medication use. Dr. Brookhart is a graduate of the University of Toledo College of Pharmacy & Pharmaceutical Sciences and of Virginia Commonwealth University’s Community-based Pharmacy Residency Program a Board Certified Ambulatory Care Pharmacist.

February 10, 2026Episode 19 min

EQUIPP Academy: Training the Pharmacy Team of 2026

In this first episode for 2026, Host Kerri Musselman, PharmD, BCACP, introduces Ashley Ramer, MSN, RN, to discuss the launch of EQUIPP Academy , a new educational platform designed to help pharmacy teams navigate value-based care and non-dispensing revenue opportunities. The conversation focuses on making clinical education accessible for busy pharmacy staff without interrupting patient care. EQUIPP Academy is structured around "micro-learning" modules. Most lessons are 5 minutes or less , allowing staff to gain essential knowledge on-demand during small gaps in their schedule. Who Should Participate: The academy is designed for all pharmacy team members, from new hires to seasoned staff, who handle EQUIPP data or patient outreach. Your pharmacy team can get started at https://equippacademy.com/

December 30, 2025Episode 1237 min

The Pharmacy Learner

This episode of the Pharmacy Quality Solutions (PQS) Quality Corner Show features host Nick Dorich and returning guest Jesse McCullough, founder of Keystone Pharmacy Insights. Together, they reflect on the evolving landscape of pharmacy in 2025, focusing on the critical need for continuous learning and interpersonal leadership. The discussion centers on the idea that in a rapidly changing healthcare environment, staying stagnant is equivalent to falling behind. Key takeaways cover: The Power of Personal Connection, The Learner’s Mindset, A New Definition of Competition, and Clinical Empathy How to contact Jesse McCullough and Keystone Insights: LinkedIn Facebook Skool

December 17, 2025Episode 1126 min

How Pyrls and EQUIPP Copilot are Supercharging Clinical Pharmacy Workflow

Quality Corner Show Host Nick Dorich, PharmD, welcomes back Richard Waithe, PharmD, COO of Pyrls, to discuss the integration of Pyrls with EQUIPP Copilot and how this can supercharge clinical pharmacy workflow. This episode focuses on how this powerful combination is helping pharmacists improve patient outreach, enhance consultations, and drive better health outcomes by dramatically improving access to essential drug information.