Power Retail Power Talks

Hosted by Rosalea Catterson

BusinessInterviews guests

Website RSS feed

Episodes

Latest episode

Dec 2025

Language

EN-AU

About the show

Join us for a conversation with some of the most influential individuals and top brands in the ecommerce industry.

Listen to episodes

41 recent

December 8, 2025Episode 612 min

Power Talks | Caitlin Lacy - CRM & Loyalty Manager - Arms Of Eve

Send us Fan MailThis episode is proudly brought to you by Klaviyo.Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what really makes customers feel valued.We also touched on their upcoming loyalty program, AI tools like their chatbot, and the clever way they’re blending online and in-store experiences to create seamless, personal interactions.

July 3, 2025Episode 512 min

Power Talks | Meg Perelaer - Digital & E-Commerce Manager - Daily Blooms

Send us Fan MailWelcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail.As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.This episode is sponsored by TallBobToday, we are sitting down with Meg Perelaer, Digital and E-Commerce Manager at Daily Blooms, the winner of our Top Innovator Award at this year's All Star Bash.We spoke about what innovation looks like at Daily Blooms, how they balance speed and customer experience, and what goes into the prep behind the biggest gifting days on the calendar

June 26, 2025Episode 424 min

Power Talks | Briony Kennedy - Founder & CEO - Adorn Cosmetics

Send us Fan MailWelcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail.As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.This episode is sponsored by Bloomreach.Today, I’m sitting down with the winner of our top customer experience award, Briony Kennedy, the Founder and CEO of Adorn Cosmetics.We spoke about the brand journey, the role customers have played throughout that, and Briony shared her advice for small businesses looking to get started.

June 19, 2025Episode 321 min

Power Talks | Amanda McCabe-Phillips - Chief Operating Officer - ELK

Send us Fan MailWelcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail.As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.This episode is sponsored by Mailchimp.Today, I’m sitting down with Amanda McCabe-Phillips, Chief Operating Officer at ELK. ELK is an independent australian design brand, that took away our top sustainability initiative award for its commitment to sustainability through a range of initiatives, from sourcing right through to the end of the product lifecycle. As the brand celebrates twenty years, we talked about its journey, the award, and Amanda shared her advice for retailers looking to make a difference.

June 12, 2025Episode 217 min

Power Talks | Adam Schwab - CEO and co-Founder | Luxury Escapes

Send us Fan MailWelcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail.As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.This episode is sponsored by Dropshipzone.Today, I’m sitting down with Adam Schwab, CEO and founder of Luxury Escapes.Luxury Escapes won not just the Top Travel Retailer Award, but the team also took away our Top Email Marketing Award. That’s no small feat — it really demonstrates the brand’s excellence and innovation across both its niche and the wider ecommerce industry and digital space.I sat down with Adam to find out what powers this travel platform, what’s in the works, and what the wins mean for the team behind it all.

June 5, 2025Episode 115 min

Power Talks | Fung Lam - Executive Director - New Aim

Send us Fan MailWelcome to a very special All Star Bash winners edition of the Power Retail Power Talks podcast!To kick off this special series, Rosalea sat down with Fung Lam, Executive Director of New Aim. At Power Retail’s All Star Bash, New Aim was the platinum sponsor and had the huge responsibility of closing the evening out by presenting our prestigious Number One Retailer award.This year, New Aim celebrates its twentieth anniversary of supporting Aussie businesses since the advent of ecommerce down under. Fung discusses how the company has helped grow and support the changing ecommerce landscape over the past 20 years as well as what’s next in the works at New Aim, and how ecommerce businesses can get ahead of the competition.

March 25, 202517 min

Power Talks | Rose Yip - Head of Insights, Strategy & Analytics - Australia Post

Send us Fan MailWelcome back to Power Retail Power Talks, where I dive into bite-sized conversations with industry leaders and experts, bringing you exclusive insights into the ever-evolving world of ecommerce.As always, I'm your host, Rosalea, and in this episode, I spoke with Rose Yip, Head of Insights, Strategy & Analytics at Australia Post.We explored key findings from Australia Post's 2025 Annual eCommerce Report, discussing how retailers can drive growth and stay ahead of the competition in the year ahead.

March 25, 202511 min

Power Talks | Aimee Dixon - GM Enterprise Brand and Retail Marketing - Australia Post

Send us Fan MailWelcome back to Power Retail Power Talks, where I dive into bite-sized conversations with industry leaders and experts, bringing you exclusive insights into the ever-evolving world of ecommerce.As always, I'm your host, Rosalea, and in this episode, I sat down with Aimee Dixon, GM Enterprise Brand and Retail Marketing at Australia Post.We explored the latest research and insights from Australia Post on the fashion and accessories category, uncovering key challenges, opportunities, and Aimee’s exclusive predictions for the year ahead.

February 18, 202516 min

Power Talks | Greg Merrill - CEO Advisor and Retail Growth & Transformation Expert

Send us Fan MailWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.As always, I’m your host Rosalea, and today I’m joined by Greg Merrill, CEO Advisor, Retail Growth & Transformation Expert, and Former Global Head of Digital Transformation at Nike.Greg will be a keynote speaker at iMedia’s upcoming Retail Summit Australia on the Gold Coast from April 30 to May 2, so we sat down to learn more.In this episode, we discuss the disrupted and decentralised future of commerce, global trends, and the importance of building a strong foundation.

December 16, 202415 min

Power Talks | Nicola Clement - Advisory Board Member for iMedia Retail Summits AU/NZ

Send us Fan MailWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.As always I’m your host Rosalea, and today I’m joined by Nicola Clement, Experienced ecommerce C-suite executive and valued member of the iMedia Retail Summit Advisory Board.iMedia produces annual summits on retail, ecommerce, and marketing, bringing together senior leaders and professionals renowned for their expertise and influence.In this episode Nicola and I delve into the findings of iMedia’s Industry Insights and Attitudes report, iMedia’s upcoming Retail summit, the opportunities of omnichannel retailing, and how Aussie retailers can tap into the mindsets of their kiwi counterparts to broaden their horizons.