The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.
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June 16, 202621 min
Ep 396: Solving fragmented cross-border delivery
Kristof Horvat, Innovation Projects at Eurosender, discusses solving fragmented cross-border e-commerce parcel delivery. Cross-border pain points for SMEs that are growing Contrast between domestic e-commerce and expanding into cross-border e-commerce Problems merchants face in managing multiple carriers across different countries Understanding parcel pricing, surcharges and dynamic pricing The role of platforms in cross-border e-commerce delivery The different kinds of platforms available to e-commerce sellers How postal operators can help e-commerce sellers expand beyond their domestic market Options available to postal operators for better international coverage Post Luxembourg case study
March 5, 202617 min
Ep 395: UK out-of-home delivery scene with Alan Barrie
Postal and delivery expert Alan Barrie discusses the UK delivery scene, with a particular focus on out-of-home delivery. How InPost and Amazon fired up out-of-home delivery in the UK Royal Mail's Deliver to Neighbour service Mapping parcel delivery in London The inconvenience of online shopping Residential parcel lockers for home delivery Future of e-commerce parcel delivery When consumers order heavy or bulky goods online Helping shoppers make the delivery choice that's right for them Carbon measurement tools in delivery Outlandish claims about sustainability in delivery Nationwide walkable networks
February 26, 202628 min
Ep 394: FedEx, InPost, and the future of out-of-home delivery in the USA
Dean Maciuba, Founding Partner at Crossroads Parcel Consulting, discusses the future of out-of-home delivery in the USA. What the FedEx-InPost transaction means for FedEx exposure in Europe Learning from InPost about parcel locker operations The opportunity for parcel lockers in the USA Future opportunities to combine FedEx and InPost operations in Europe FedEx and Flying Tigers Parcel locker failures in the USA Targeted rollout of parcel lockers in key US markets FedEx's existing PUDO relationship with retailers Partnering with retailers or the USPS for parcel lockers Are parcels a priority for PUDO partner retailers? Is 24-hour access really a selling point? USPS and parcel lockers Leveraging the USPS post office network for parcels Understanding US consumer behaviour in parcels= Residential and rural delivery surcharges UPS and FedEx and e-commerce parcel delivery density Consolidating deliveries to out-of-home parcel collection points Residential parcel lockers
February 11, 202621 min
Ep 393: Building successful parcel locker systems
Julia Lockman, Junior Partner at OMNIC, explains how a parcel locker system is more than just infrastructure. We cover the key considerations for building a successful and coherent parcel locker system. There's no one-size-fits-all guide to launching a parcel locker network - context is crucial A systematic approach is needed when building a parcel locker network Start with the data, including peak volumes, customer ha Systems shape consumer behaviour Systems have measurable value, both for customers and for network operators Parcel locker systems must be natural - they don't care about the same things that delivery companies care about! Importance of external factors, such as access, car parking Choosing the right locker network for the market Factors such as climate and lifestyle have a huge impact on parcel locker networks Using data to increase chances of success in parcel lockers Interpreting data to build good business processes User experience is more than just the customer interface - processes are important Analytics should support forecasting, capacity planning, and proactive intervention How analytics can support decision logic, such as maximising utilisation rate Using data to optimise parcel locker networks, e.g. location management Parcel lockers aren't automatically "green" - customer behaviour and location management are crucial Bad decisions can destroy network efficiency
February 3, 202616 min
Ep 392: Creating Malaysia's 21st century post office network
Khazalin Ghuzal, Chief Retail Officer at Pos Malaysia, shares how Malaysia's postal operator is working to create a modern postal retail network. This interview was recorded at the 6th International Postal Retail Benchmarking Workshop held in Ljubljana in 2025. In this conversation, we cover: Overview of the Pos Malaysia post office network Mobile post office services and technology USO for postal access The challenge of declining footfall Pos Shop concept - monetising unutilised space in post offices Customer behaviour and convenience PUDO partner pilot programme Self-service options to assist with queue management The omnichannel experience Creating a super app
January 27, 202620 min
Ep 391: Letters in Denmark
Mindaugas Cerpickis, Partner at Copenhagen Economics, and Jacob Østermann, Lead Economist at Copenhagen Economics, analyse the changes in the Danish letters market, including PostNord's exit. Recap of the USO shake-up in 2024 Alternative letter delivery service via DAO Targeted measures for shipments for the blind, letters to island communities, and international mail Service levels post-abolition of the USO Letter pricing over past two years Exemptions from Denmark's mandated digital mailbox Frequency of letter delivery How inbound and outbound international mail is handled after PostNord exited domestic letter delivery PostNord Denmark's defunct street posting boxes International parcels Lessons to be learned from the Denmark example How DAO is able to deliver letters, despite not being the traditional postal operator
January 20, 202623 min
Ep 390: China continues to dominate cross-border e-commerce
Jakub Rymkiewicz, Market Research Manager at the IPC, shares some key findings from IPC's Cross-Border E-commerce Shopper Survey 2025. China's continued dominance in cross-border e-commerce Growth of Chinese marketplaces - in particular Temu Delivery speed for cross-border orders Shrinking delivery times from China Moving fulfilment centres closer to the consumer EU fees on cross-border orders Trends in delivery locations, including out-of-home delivery Continuing prevalence of residential delivery in some markets What powered growth in parcel locker usage Dwell time for out-of-home delivery How consumers travel to out-of-home delivery points for parcel collection Cross-border returns, including paid returns Retailers targeting serial returners Sustainable cross-border e-commerce delivery Who should fund sustainability in delivery?
January 13, 202624 min
Ep 389: Delivery tech special
Miloš Zlatković (Mily Technologies), Erik Wilhelm (Kyburz), Gordon Steward (The Information Factory), and Jorn Spiertz (Shiptimize) discuss delivery technology. This special episode was recorded at the OMNIC stand at Parcel+Post Expo 2025. Miloš Zlatković, Founder & CEO at Mily Technologies, covers practical applications of AI in the postal, delivery and last mile space: Moving fast with the right data set Using AI to select OOH delivery partner locations Leveraging publicly available data Erik Wilhelm, Head of Research at Kyburz, discusses electric delivery vehicles: Factors driving interest in electric delivery vehicles Trend towards carrying greater parcel volumes in EVs Increase in battery capacity Experience with Swiss Post in battery life Customising to different local operating environments Gordon Steward from The Information Factory discusses analysing delivery costs: Understanding direct and indirect costs in parcel networks Updating underlying costs Identifying and analysing potential cost savings Jorn Spiertz, co-founder and COO at Shiptimize, covers shipping technology, inclyding: Automating delivery solutions The post-purchase experience Understanding e-commerce marketplaces
December 30, 202534 min
Ep 388: End-of-year special (part 2)
Part 2 of 2025's end-of-year special features Jonathan Bouaziz (Kardinal), Peter Balfour (imageHOLDERS), Clemens Beckman (Greenplan), and Amanda Martinez (HubBox). Jonathan Bouaziz, co-CEO at Kardinal, discusses the e-commerce boom and being prepared for a volatile 2026: Emerging trends in cross-border fees, especially in Europe How consumers might perceive the €3 fee How Chinese marketplaces might adapt to changes Opportunity to reinvent delivery Fast, free delivery, or green delivery? The attitude-behaviour gap in green delivery Why can some last mile operators better adapt to shifts in the operating environment? Taking control instead of being reactive Peter Balfour, VP Postal Sales at imageHOLDERS, covers helping customers adopt self-service in the post office: Getting the customer journey right Educate customers on self-service solutions Accessibility Importance of easy-to-use software Customising self-service for each post office network Clemens Beckmann, CEO at Greenplan, discusses route optimisation: Planning and execution of planned routes Incorporating time windows into route management Real-time updating of stop sequences Helping the driver Avoiding time violations Amanda Martinez, Network Partner Director at HubBox, on out-of-home delivery and the checkout experience: Offering OOH delivery at checkout in various markets Improving the user experience when selecting delivery locations Best practice in dynamic delivery selection Remembering customer delivery preferences
December 30, 202530 min
Ep 387: End-of-year special (part 1)
Part 1 of 2025's end-of-year special features Mark Fallon, President and CEO of the Berkshire Company, and Cathy Morrow Roberson, Founder at Logistics Trends & Insights. Mark Fallon discusses news from the US postal sector, including: The new USPS Postmaster General and his vision for the postal service Industry reaction to the new PMG Leveraging the USPS post office and last mile networks USPS Board of Governors update Letter volume trends Stakeholder resources Cathy Morrow Roberson discusses developments in heavy and bulk last mile delivery: Trends in outsourcing vs insourcing of delivery Value added services Case studies of Tractor Supply, Costco, Wayfair Big and bulky returns
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