The Four - Brittany Gonzales
Let's meet Customer Support Specialist Brittany Gonzales!
Episodes
556
Latest episode
Oct 2026
Language
EN
In 1982, we started serving the rental industry. Ever since then, we've noticed that one thing about this industry stands out: its people. We'd like to introduce you to the people we work with, the people that work with you, and share the backstories of the people that make this the best industry in the world.
Let's meet Customer Support Specialist Brittany Gonzales!
Let's meet Implementation Consultant Tony Ysquierdo!
Michelle Meloche, one of Point of Rental's data specialists, shares her path from Detroit to Point of Rental. She explains how the data team cross-trains and how her role converts customer-supplied spreadsheets into deployed databases via SQL, with every customer's data a new and different challenge. Michelle also discusses learning emotional intelligence while supporting her kids’ autism needs, moving away from people-pleasing, and embracing a “let them” mindset.
Let's meet Customer Support Specialist Alan Truett!
Let's meet Hybrid Support Specialist Danni Pearce!
Ryland Morigeau reflects on his 10-year journey at Point of Rental, from being cold-called into a frontline support role to becoming a tier-three senior technician working closely with enterprise clients. He shares how he threw himself into learning the company’s products, integrations, and data opportunities, and how he grew to enjoy long-term customer relationships and problem-solving.
Let's meet Support Solutions Engineer Leon Delgado!
Let's meet Software Engineer Janna Cozart!
Let's meet Daniel Chebac, our new hybrid support specialist!
Michelle Hazen, Point of Rental’s Data Services Essentials Lead, covers her background from Northeast Wisconsin, moving from a hairstyling career to working in call centers, getting into finance, and finally becoming the data specialist we know her as. Michelle outlines her responsibilities across Essentials and Elite implementations, reporting, tracking, training, and process documentation, and shares why learning is her favorite part of the job. She discusses the importance of timing and communication in data work, her apothecary and crochet hobbies, homesteading goals, and offers a top five list for preparing to implement new rental software.
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