Our Agile Tales

Hosted by Mun-Wai Chung & JF Unson

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119

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Oct 2026

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EN-US

About the show

Once upon a time, in an agile land, we navigate corporate levels and political waters to transform the business to be adaptable to this forever changing world. We are excited to share with you our agile journey. Enjoy our tales as we weave our stories together, sometimes with others, on our podcasts.

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October 14, 2026Episode 1329 min

[Episode 13] Joy and HR - Lessons for Creating an Intentionally Joyful Culture

Welcome to our Agile Tales as we continue our conversations with Rich Sheridan , founder, CEO, and chief storyteller at Menlo Innovations . Aside from founding and leading Menlo Innovations, Rich is also the author of the best-selling books Joy Inc. and Chief Joy Officer , which argue that joy is essential to productivity and profitability in the workplace. Rich recounts his journey from early programming success and a rapid rise to VP to feeling despondent amid chaotic, late, over-budget software delivery, which sparked a search for better ways to organize people. We start the episode with Mun-Wai recalling her "third-grade planning meetings" with executives, which uses tactile, paper-based planning tools (plotter paper, index cards, handwriting) versus electronic systems, arguing that paper helps people grasp project size, forces succinctness, and reduces the risk that no one truly reads or understands work items. Rich explains how Menlo encourages collaboration through pairing (two people, one computer), open-room seating, daily standups, and shared learning, contrasting this with past “library quiet” siloed work that created integration conflict. He describes transparency practices (glass-walled rooms, shared plans, compensation and financial information) and caring behaviors such as checking in with “Are you okay?” and listening. He also covers teaching interaction skills, handling mistakes with sincere apologies and humility, and using scripted conflict-resolution concepts like a “solution circle.” 00:00 Welcome to Our Agile Tales 01:41 Paper Planning Tetris 03:54 Why Handwriting Wins 06:59 Building Real Collaboration 11:39 Trust Through Time Together 13:38 Radical Transparency Tour 18:04 Caring Across Levels 22:42 Teaching Human Skills 25:52 Owning Mistakes and Repair 29:31 Closing and Next Episode About Rich Sheridan Rich Sheridan is the CEO and Chief Storyteller at Menlo Innovations and the best-selling author of Joy Inc. and Chief Joy Officer . He has spent years traveling across four continents and nearly 20 countries, helping organizations rethink not just how they work but also what it feels like to be part of them. His core message is simple: joy isn’t optional—it’s essential to productivity, profitability, and real team energy. Rich’s ideas have been featured in Forbes , Inc. , NPR, and Harvard Business Review . What sets him apart is that he’s been living these principles for over 20 years at Menlo, the company he co-founded in Ann Arbor, Michigan—now known worldwide for its uniquely joyful culture. Follow Rich Sheridan at: https://www.linkedin.com/in/menloprez You can check out Menlo Innovations' tours and workshops at: https://menloinnovations.com/tours-and-workshops Music: https://www.purple-planet.com Visit us at https://www.ouragiletales.com/about

September 29, 2026Episode 1226 min

[Episode 12] Joy and HR - Lessons for Creating an Intentionally Joyful Culture

Welcome to our Agile Tales as we continue our conversations with Rich Sheridan , founder, CEO, and chief storyteller at Menlo Innovations . Aside from founding and leading Menlo Innovations, Rich is also the author of the best-selling books Joy Inc. and Chief Joy Officer , which argue that joy is essential to productivity and profitability in the workplace. Rich recounts his journey from early programming success and a rapid rise to VP to feeling despondent amid chaotic, late, over-budget software delivery, which sparked a search for better ways to organize people. In this episode, Rich explains Menlo’s “no code ownership” approach through mandatory pair programming, frequent pair rotation every five business days, and shared stewardship that makes code easier for anyone to maintain and improves quality over time. He discusses measuring “work done well together” by the absence of emergencies, noting Menlo has had only two emergencies in 23 years despite building mission-critical systems like organ transplant software and clinical monitoring tools. Sheridan outlines intentional culture practices including a sustainable 40-hour week (with 32-hour options), a mission to “end human suffering as it relates to technology,” radical transparency, and a paper-based planning process using handwritten, foldable story cards and weekly capacity sheets that clearly define both planned work and what won’t be done, preventing “just one more thing” scope creep. 00:00 Welcome to Our Agile Tales 01:45 No Code Ownership 03:47 Pairing Builds Quality 07:30 Work With Pride 08:09 Measuring No Emergencies 11:57 Intentional Culture Practices 13:49 Sustainable Pace Rules 14:58 Paper Planning Game 19:52 Tradeoffs Not Scope Creep 22:30 Changing Fear-Based Culture 26:12 Wrap Up And Next Episode About Rich Sheridan Rich Sheridan is the CEO and Chief Storyteller at Menlo Innovations and the best-selling author of Joy Inc. and Chief Joy Officer . He has spent years traveling across four continents and nearly 20 countries, helping organizations rethink not just how they work but also what it feels like to be part of them. His core message is simple: joy isn’t optional—it’s essential to productivity, profitability, and real team energy. Rich’s ideas have been featured in Forbes , Inc. , NPR, and Harvard Business Review . What sets him apart is that he’s been living these principles for over 20 years at Menlo, the company he co-founded in Ann Arbor, Michigan—now known worldwide for its uniquely joyful culture. Follow Rich Sheridan at: https://www.linkedin.com/in/menloprez You can check out Menlo Innovations' tours and workshops at: https://menloinnovations.com/tours-and-workshops Music: https://www.purple-planet.com Visit us at https://www.ouragiletales.com/about

September 16, 2026Episode 1124 min

[Episode 11] Joy and HR - Lessons for Creating an Intentionally Joyful Culture

Welcome to our Agile Tales as we continue our conversations with Rich Sheridan , founder, CEO, and chief storyteller at Menlo Innovations . Aside from founding and leading Menlo Innovations, Rich is also the author of the best-selling books Joy Inc. and Chief Joy Officer , which argue that joy is essential to productivity and profitability in the workplace. Rich recounts his journey from early programming success and a rapid rise to VP to feeling despondent amid chaotic, late, over-budget software delivery, which sparked a search for better ways to organize people. This episode kicks off with Rich explaining how to build trust with executives by remembering they are human and translating technical concerns into their business language. He illustrates this point with a story about winning his CEO’s support for a major transformation after he framed it in terms of business survival. He describes practices for sustaining an intentional, joyful culture, emphasizing laughter as an indicator of psychological safety, the need to account for the weight of positional authority, and the value of trusted colleagues who can directly challenge leadership. Rich shares Menlo cultural norms and phrases like “Rich is uncomfortable” and “it’s James’s fault” to prevent inappropriate behavior and blame, highlights an offsite where employees surfaced dozens of norms, and underscores relationships, collaboration, and pairing (inspired by Kent Beck’s Extreme Programming) as central to creating workplaces people love. 00:00 Welcome to Our Agile Tales 01:42 Earning Executive Trust 02:10 Speak Their Language 06:41 Culture Signals Laughter 08:22 Power Dynamics and Safety 10:33 Catchphrases That Stick 12:45 Reinforcing Norms Offsite 15:38 Why Laughter Matters 17:22 Relationships Through Pairing 17:44 Extreme Interview Energy 20:49 Kent Beck and XP Roots 24:02 Closing and Next Episode About Rich Sheridan Rich Sheridan is the CEO and Chief Storyteller at Menlo Innovations and the best-selling author of Joy Inc. and Chief Joy Officer . He has spent years traveling across four continents and nearly 20 countries, helping organizations rethink not just how they work but also what it feels like to be part of them. His core message is simple: joy isn’t optional—it’s essential to productivity, profitability, and real team energy. Rich’s ideas have been featured in Forbes , Inc. , NPR, and Harvard Business Review . What sets him apart is that he’s been living these principles for over 20 years at Menlo, the company he co-founded in Ann Arbor, Michigan—now known worldwide for its uniquely joyful culture. Follow Rich Sheridan at: https://www.linkedin.com/in/menloprez You can check out Menlo Innovations' tours and workshops at: https://menloinnovations.com/tours-and-workshops Music: https://www.purple-planet.com Visit us at https://www.ouragiletales.com/about

September 1, 2026Episode 1030 min

[Episode 10] Joy and HR - Lessons for Creating an Intentionally Joyful Culture

Welcome to our Agile Tales as we continue our conversations with Rich Sheridan , founder, CEO, and chief storyteller at Menlo Innovations . Aside from founding and leading Menlo Innovations, Rich is also the author of the best-selling books Joy Inc. and Chief Joy Officer , which argue that joy is essential to productivity and profitability in the workplace. Rich recounts his journey from early programming success and a rapid rise to VP to feeling despondent amid chaotic, late, over-budget software delivery, which sparked a search for better ways to organize people. The episode of Agile Tales continues a long-running conversation with Rich Sheridan. Rich discusses how Menlo’s pairing practices can include neurodivergent team members, noting they’ve employed people on the spectrum and that social skills develop through practice rather than isolation; he argues many “cantankerous” behaviors are created by silent, cubicle-based environments and should be addressed with structures for respectful conflict, drawing on Crucial Conversations and a kindergarten “solution circle” model, while still expecting basic human decency. He explains executive influence through visible signals, humility, and accepting feedback, then describes fostering autonomy via “run the experiment,” minimizing meetings, and using shorthand cultural phrases like “black butterflies” to challenge assumptions and reduce fear-driven resistance. 00:00 Welcome to Our Agile Tales 01:40 Neurodivergence and Pairing 04:45 Isolation Creates Friction 08:20 Solution Circle Skills 11:49 Respect and System Design 16:52 Leading by Signals 21:32 Run the Experiment 27:27 Black Butterflies Story 29:49 Closing and Next Episode About Rich Sheridan Rich Sheridan is the CEO and Chief Storyteller at Menlo Innovations and the best-selling author of Joy Inc. and Chief Joy Officer . He has spent years traveling across four continents and nearly 20 countries, helping organizations rethink not just how they work but also what it feels like to be part of them. His core message is simple: joy isn’t optional—it’s essential to productivity, profitability, and real team energy. Rich’s ideas have been featured in Forbes , Inc. , NPR, and Harvard Business Review . What sets him apart is that he’s been living these principles for over 20 years at Menlo, the company he co-founded in Ann Arbor, Michigan—now known worldwide for its uniquely joyful culture. Follow Rich Sheridan at: https://www.linkedin.com/in/menloprez You can check out Menlo Innovations' tours and workshops at: https://menloinnovations.com/tours-and-workshops Music: https://www.purple-planet.com Visit us at https://www.ouragiletales.com/about

August 18, 2026Episode 928 min

[Episode 9] Joy and HR - Lessons for Creating an Intentionally Joyful Culture

Welcome to our Agile Tales as we continue our conversations with Rich Sheridan , founder, CEO, and chief storyteller at Menlo Innovations . Aside from founding and leading Menlo Innovations, Rich is also the author of the best-selling books Joy Inc. and Chief Joy Officer , which argue that joy is essential to productivity and profitability in the workplace. Rich recounts his journey from early programming success and a rapid rise to VP to feeling despondent amid chaotic, late, over-budget software delivery, which sparked a search for better ways to organize people. In this episode, Rich contrasts default culture with intentional culture, warning that values confined to posters and CEO “rah-rah” speeches breed cynicism unless reinforced through recruiting, interviewing, onboarding, feedback, promotion, and firing practices. He emphasizes “alignment” among outside perception, inside reality, and the leader’s heart, noting misalignment creates organizational drag and even motivates companies to game culture awards. Using Menlo examples—public tours, pair-based work, an “extreme interview,” one-day and three-week trials, and peer-based “prosperity reviews”—he shows how clear signals and truth-telling sustain culture, including allowing negative Glassdoor feedback and using it for reflection. 00:00 Welcome to Our Agile Tales 01:40 Management Training Gap 02:57 Podcast Legacy and Impact 05:42 Default vs Intentional Culture 09:28 Alignment Heart Reality Perception 13:15 Tours and Truth in Action 19:15 Hiring Extreme Interview Signals 21:15 Peer Reviews and Mentorship Culture 24:36 Glassdoor Free Speech and Feedback 28:18 Closing and Next Episode About Rich Sheridan Rich Sheridan is the CEO and Chief Storyteller at Menlo Innovations and the best-selling author of Joy Inc. and Chief Joy Officer . He has spent years traveling across four continents and nearly 20 countries, helping organizations rethink not just how they work but also what it feels like to be part of them. His core message is simple: joy isn’t optional—it’s essential to productivity, profitability, and real team energy. Rich’s ideas have been featured in Forbes , Inc. , NPR, and Harvard Business Review . What sets him apart is that he’s been living these principles for over 20 years at Menlo, the company he co-founded in Ann Arbor, Michigan—now known worldwide for its uniquely joyful culture. Follow Rich Sheridan at: https://www.linkedin.com/in/menloprez You can check out Menlo Innovations' tours and workshops at: https://menloinnovations.com/tours-and-workshops Music: https://www.purple-planet.com Visit us at https://www.ouragiletales.com/about

August 4, 2026Episode 830 min

[Episode 8] Joy and HR - Lessons for Creating an Intentionally Joyful Culture

Welcome to our Agile Tales as we continue our conversations with Rich Sheridan , founder, CEO, and chief storyteller at Menlo Innovations . Aside from founding and leading Menlo Innovations, Rich is also the author of the best-selling books Joy Inc. and Chief Joy Officer , which argue that joy is essential to productivity and profitability in the workplace. Rich recounts his journey from early programming success and a rapid rise to VP to feeling despondent amid chaotic, late, over-budget software delivery, which sparked a search for better ways to organize people. In this episode, Rich argues that scaling requires adaptation and that large organizations are effectively collections of smaller teams, best changed through experiments rather than mandates, citing Nationwide’s adoption of Menlo-inspired practices. He explains why Menlo has remained around 50 people, noting financial constraints without investors or debt, and the need to grow responsibly without harming culture, while adding leadership and managerial processes after consecutive strong years. He contrasts “default culture,” which emerges from tolerated behaviors and often becomes complaint-driven, with “intentional culture,” reinforced through storytelling and embedded in HR practices. He critiques hero-based organizations as burnout-prone and sustained by recognition rewards, and describes changing manager behavior by replacing those rewards and breaking learned leadership patterns. 00:00 Welcome to Our Agile Tales? 01:40 Can Joy Scale? 04:02 Growing Past Fifty 07:21 Default Versus Intentional Culture 08:30 Stories That Shape Culture 13:28 Hero Cultures Explained 17:23 Pressure Reveals Values 22:28 Changing Hero Rewards 26:40 Why Managers Repeat Hero-based Patterns 28:06 Rich's Turning Point 30:08 Closing And Next Time About Rich Sheridan Rich Sheridan is the CEO and Chief Storyteller at Menlo Innovations and the best-selling author of Joy Inc. and Chief Joy Officer . He has spent years traveling across four continents and nearly 20 countries, helping organizations rethink not just how they work but also what it feels like to be part of them. His core message is simple: joy isn’t optional—it’s essential to productivity, profitability, and real team energy. Rich’s ideas have been featured in Forbes , Inc. , NPR, and Harvard Business Review . What sets him apart is that he’s been living these principles for over 20 years at Menlo, the company he co-founded in Ann Arbor, Michigan—now known worldwide for its uniquely joyful culture. Follow Rich Sheridan at: https://www.linkedin.com/in/menloprez You can check out Menlo Innovations' tours and workshops at: https://menloinnovations.com/tours-and-workshops Music: https://www.purple-planet.com Visit us at https://www.ouragiletales.com/about

July 28, 2026Episode 728 min

[Episode 7] Joy and HR - Lessons for Creating an Intentionally Joyful Culture

Welcome to our Agile Tales as we continue our conversations with Rich Sheridan , founder, CEO, and chief storyteller at Menlo Innovations . Aside from founding and leading Menlo Innovations, Rich is also the author of the best-selling books Joy Inc. and Chief Joy Officer , which argue that joy is essential to productivity and profitability in the workplace. Rich recounts his journey from early programming success and a rapid rise to VP to feeling despondent amid chaotic, late, over-budget software delivery, which sparked a search for better ways to organize people. In this episode, Rich clarifies that “bench” engineers rotate systematically among internal and client work, and that bugs are handled as regular story cards scheduled by clients rather than as a separate firefighting function; he attributes Menlo’s record of only two software emergencies in 23 years to pairing, frequent pair rotation, test-driven design, and fast feedback. He contrasts this with demoralizing bug triage cultures and “tower of knowledge” single points of failure, describing how pairing reduces risk and avoids trapping experts. On the client side, Menlo offers flexible, discounted contracts while committing to never stopping a project (keeping at least one pair assigned) and allowing customers to switch to full-rate priority if needed. More importantly, Rich defines joy as delighting end users by involving them directly and measuring joy through weekly show-and-tell feedback, and he argues these disciplines can scale, citing Menlo’s training of 400 staff at Nationwide Financial and influence on a 10,000-person IT organization. 00:00 Welcom to Our Agile Tales 01:41 No Bench Engineers 02:55 Bugs and Broken Systems 04:46 Demoralizing Bug Culture 06:50 Flexible Deadlines Explained 09:20 Pairing as Secret Sauce 10:11 Towers of Knowledge Risk 13:00 Defining Joy at Menlo 14:47 Programmers Want Impact 17:47 Measuring Joy Weekly Feedback 22:39 Engineers Talking to Users 23:24 Freedom Through Discipline 25:24 Scaling to Big Orgs 28:17 Closing and Next Episode About Rich Sheridan Rich Sheridan is the CEO and Chief Storyteller at Menlo Innovations and the best-selling author of Joy Inc. and Chief Joy Officer . He has spent years traveling across four continents and nearly 20 countries, helping organizations rethink not just how they work but also what it feels like to be part of them. His core message is simple: joy isn’t optional—it’s essential to productivity, profitability, and real team energy. Rich’s ideas have been featured in Forbes , Inc. , NPR, and Harvard Business Review . What sets him apart is that he’s been living these principles for over 20 years at Menlo, the company he co-founded in Ann Arbor, Michigan—now known worldwide for its uniquely joyful culture. Follow Rich Sheridan at: https://www.linkedin.com/in/menloprez You can check out Menlo Innovations' tours and workshops at: https://menloinnovations.com/tours-and-workshops Music: https://www.purple-planet.com Visit us at https://www.ouragiletales.com/about

July 14, 2026Episode 630 min

[Episode 6] Joy and HR - Lessons for Creating an Intentionally Joyful Culture

Welcome to our Agile Tales as we continue our conversations with Rich Sheridan , founder, CEO, and chief storyteller at Menlo Innovations . Aside from founding and leading Menlo Innovations, Rich is also the author of the best-selling books Joy Inc. and Chief Joy Officer , which argue that joy is essential to productivity and profitability in the workplace. Rich recounts his journey from early programming success and a rapid rise to VP to feeling despondent amid chaotic, late, over-budget software delivery, which sparked a search for better ways to organize people. In this episode, we focus on Menlo’s pairing practices for all roles, not just software engineers, to strengthen culture, knowledge sharing, and sustainable pace. Rich describes Menlo’s near-no-overtime norm (about 40–45 hours), a four-week vacation policy reinforced by peer pressure against checking messages, and how coverage and shared context prevent single points of failure. He explains how Menlo avoids overtime when clients demand more work by adding people and rotating pairs every five business days to “break” Brooks’s Law, enabling projects to scale up or down smoothly. Staffing flexibility comes from internal “bench” projects, discounted “flexible deadline” arrangements that allow shifting staff between clients, and a strong culture that attracts a steady flow of resumes through tours, books, and public sharing. 00:00 Welcome to Our Agile Tales 01:39 Pairing Beyond Coding 02:29 No Overtime Real Vacations 05:31 Vacation Coverage System 09:08 Beating Brooks Law 10:36 Bench Projects Flex Capacity 12:02 Flexible Deadline Discount 21:15 Airline Seats Pricing Analogy 26:44 Hiring Pipeline Culture Magnet 29:38 Closing and Next Episode About Rich Sheridan Rich Sheridan is the CEO and Chief Storyteller at Menlo Innovations and the best-selling author of Joy Inc. and Chief Joy Officer . He has spent years traveling across four continents and nearly 20 countries, helping organizations rethink not just how they work but also what it feels like to be part of them. His core message is simple: joy isn’t optional—it’s essential to productivity, profitability, and real team energy. Rich’s ideas have been featured in Forbes , Inc. , NPR, and Harvard Business Review . What sets him apart is that he’s been living these principles for over 20 years at Menlo, the company he co-founded in Ann Arbor, Michigan—now known worldwide for its uniquely joyful culture. Follow Rich Sheridan at: https://www.linkedin.com/in/menloprez You can check out Menlo Innovations' tours and workshops at: https://menloinnovations.com/tours-and-workshops Music: https://www.purple-planet.com Visit us at https://www.ouragiletales.com/about

June 30, 2026Episode 530 min

[Episode 5] Joy and HR - Lessons for Creating an Intentionally Joyful Culture

Welcome to our Agile Tales as we continue our conversations with Rich Sheridan , founder, CEO, and chief storyteller at Menlo Innovations . Aside from founding and leading Menlo Innovations, Rich is also the author of the best-selling books Joy Inc. and Chief Joy Officer , which argue that joy is essential to productivity and profitability in the workplace. Rich recounts his journey from early programming success and a rapid rise to VP to feeling despondent amid chaotic, late, over-budget software delivery, which sparked a search for better ways to organize people. In this episode, after a story of engineers hiding when a boss arrives late on a Friday, Rich explains how fear shuts down the brain functions needed for creativity, imagination, invention, and innovation, and suggests responding to “that won’t work here” with “why don’t we try it before we defeat it?” He shares how MassMutual used desk balloons to signal experiments, increasing energy and initiative, and contrasts fear-based accountability with “circular accountability,” including an Atlanta seminar where a VP recognized fear-driven management was harming results. Rich then describes Menlo’s intentional culture and hiring: valuing “good kindergarten skills,” using tours as recruitment, and conducting “extreme interviews” with paired candidates, paid real-work trials, and a focus on supporting others. 00:00 Welcome to Our Agile Tales 01:38 A Friday Fear Story 03:22 Fear Kills Innovation 04:21 Try It Before Defeat 06:04 MassMutual Balloon Experiments 10:23 Why Fear Fails Leaders 11:28 Circular Accountability Lesson 16:27 Menlo Culture and Hiring 16:55 Kindergarten Skills Hiring 18:58 Tours and Culture Alignment 23:22 Extreme Interview Process 27:06 Paid Trials and Onboarding 29:41 Closing and Next Episode About Rich Sheridan Rich Sheridan is the CEO and Chief Storyteller at Menlo Innovations and the best-selling author of Joy Inc. and Chief Joy Officer . He has spent years traveling across four continents and nearly 20 countries, helping organizations rethink not just how they work but also what it feels like to be part of them. His core message is simple: joy isn’t optional—it’s essential to productivity, profitability, and real team energy. Rich’s ideas have been featured in Forbes , Inc. , NPR, and Harvard Business Review . What sets him apart is that he’s been living these principles for over 20 years at Menlo, the company he co-founded in Ann Arbor, Michigan—now known worldwide for its uniquely joyful culture. Follow Rich Sheridan at: https://www.linkedin.com/in/menloprez You can check out Menlo Innovations' tours and workshops at: https://menloinnovations.com/tours-and-workshops Music: https://www.purple-planet.com Visit us at https://www.ouragiletales.com/about

June 16, 2026Episode 425 min

[Episode 4] Joy and HR - Lessons for Creating an Intentionally Joyful Culture

Welcome to our Agile Tales as we continue our conversations with Rich Sheridan , founder, CEO, and chief storyteller at Menlo Innovations . Aside from founding and leading Menlo Innovations, Rich is also the author of the best-selling books Joy Inc. and Chief Joy Officer , which argue that joy is essential to productivity and profitability in the workplace. Rich recounts his journey from early programming success and a rapid rise to VP to feeling despondent amid chaotic, late, over-budget software delivery, which sparked a search for better ways to organize people. In this episode, Rich explains Menlo’s “High Tech Anthropology,” a patented term for designers who study end users in their native environments to learn workflows and vocabulary, aiming to end “human suffering” caused by technology and create software that delights without manuals or training. He shares examples of widespread frustration with systems such as electronic medical records and ERP systems, then revisits the Langley vs. Wright brothers story to highlight purpose-driven discovery. He then presents an airplane model for organizations: lift of human energy over the weight of bureaucracy, and thrust of purpose over the drag of fear, emphasizing clarity, completing meaningful work, reducing meeting load, taking action through experiments, and eliminating fear-based management. 00:00 Welcome to Our Agile Tales 01:46 High Tech Anthropology Explained 04:30 Designing for Real Users 06:59 Why Software Causes Suffering 09:14 Wright Brothers Purpose Story 14:23 Airplane Model for Organizations 16:44 Lift Human Energy at Work 19:09 Meetings and Bureaucracy Trap 22:17 Drag of Fear Leadership 24:39 Closing and Next Episode About Rich Sheridan Rich Sheridan is the CEO and Chief Storyteller at Menlo Innovations and the best-selling author of Joy Inc. and Chief Joy Officer . He has spent years traveling across four continents and nearly 20 countries, helping organizations rethink not just how they work but also what it feels like to be part of them. His core message is simple: joy isn’t optional—it’s essential to productivity, profitability, and real team energy. Rich’s ideas have been featured in Forbes , Inc. , NPR, and Harvard Business Review . What sets him apart is that he’s been living these principles for over 20 years at Menlo, the company he co-founded in Ann Arbor, Michigan—now known worldwide for its uniquely joyful culture. Follow Rich Sheridan at: https://www.linkedin.com/in/menloprez You can check out Menlo Innovations' tours and workshops at: https://menloinnovations.com/tours-and-workshops Music: https://www.purple-planet.com Visit us at https://www.ouragiletales.com/about

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