On The Drive

Hosted by Cindy Lawrence

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Jan 2026

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About the show

"On the Drive" is a podcast hosted by Cindy Lawrence, the driving force behind At Your Service- Drive. It caters to both automotive professionals and enthusiasts, offering engaging segments featuring tribal knowledge, entertaining stories, inspiring success narratives, game-changing best practices, and special spotlights on women in the industry. The podcast promises to be an immersive experience, blending entertainment and education to keep listeners hooked on the high-revving and heart-pounding pulse of the service drive. It invites listeners to subscribe on platforms like Apple Podcasts, Spotify, or their preferred platform for a ride filled with laughter, knowledge, and a deeper understanding of life on the drive.

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60 recent

January 27, 202618 min

Maybe That Crazy Ole Lady Wasn’t Crazy After All

What starts as a $29.95 tire repair before 8 a.m. turns into a story that sticks with you for years.Recorded from the perspective of someone who’s spent hundreds of days on service drives across the country, this episode dives into the strange, funny, and sometimes unbelievable reality of what actually ends up on our roads — and eventually, in our tires.From South Florida service lounges to four-lane intersections littered with “greatest hits” like nails, bolts, bumper covers, windshield wipers, ladders (always ladders), and even a screwdriver woven through a tire like it had a personal vendetta, this episode explores road hazard through real stories, sharp observation, and a little hard-earned humor.Along the way, one early-morning customer rant raises a bigger question: Is road damage really about bad driving… or just bad luck, physics, traffic patterns, and living in Broward or Miami-Dade?This episode is part story, part industry insight, part public service announcement — with a reminder to buy road hazard, slow down at intersections, and maybe be a little kinder to the service advisors who didn’t put that object in the road…

January 6, 202624 min

Welcome to On The Drive and 2026 - Go Volunteer - The Life You Save May Be Your Own.

CARES stands for Community, Animals, and Reefs through Education and SupportService isn’t just cars, it’s people. Service isn’t just people, it’s every living thing. Everything alive starts with water.Because love has legs, wings, and sometimes scales. Because CARES isn’t just what we do — CARES is who we are.Welcome to On The Drive CARES — where service moves beyond the drive and into the world.On The Drive Solutions exists to support dealerships, vendors, and teams — while also protecting the places and the heartbeat of what protects and enlightens us. Because the work we do, the businesses we build, and the systems we rely on all touch people, animals, and the world around us. Sea Turtle Rescue & Rehab Center – Surf City, NCRescuing, rehabilitating, and releasing injured and sick sea turtles back into the wild through education, medical care, and conservation efforts.Adopt a Cat Foundation – Palm Beach CountyPalm Beach County’s only no-kill, all-feline rescue, providing lifelong care, adoption, and medical support for cats in need.Good Karma Pet Rescue – Broward / Fort LauderdaleA foster-based rescue saving dogs and cats from high-kill shelters and giving them a second chance at life through adoption and education.Peggy Adams Animal Rescue League – Palm BeachOne of Florida’s largest animal welfare organizations, providing shelter, medical care, adoption, and humane education for animals in crisis.4KIDS – FloridaSupporting children in foster care and families in crisis through safe housing, mentoring, education, and community-based care.South Florida Wildlife CenterRescuing, rehabilitating, and releasing injured native wildlife while educating the community on coexistence and conservation.Youth Environmental Alliance (YEA!)Empowering young leaders through hands-on environmental education focused on conservation, sustainability, and protecting our waterways.

December 16, 202527 min

Paying for Lot Damage: What We Did, What You Think We Did, and What We Didn’t

Not all lot damage is created equal. Some damage is dealership-caused, some isn’, and within both categories, there’s damage a customer is aware of and damage they aren’t. In this episode, we walk through real-world service-lane scenarios, explain how misunderstandings happen, and discuss how customers sometimes leverage gray areas to seek free repairs. This is a must-listen for advisors, managers, and anyone navigating accountability in fixed ops.

December 2, 202536 min

Mastering Meaningful Connections with Linda Barnette

She’s back again—and this time, I’m learning directly from the master. In this episode, Linda Barnette shares her powerful approach to building genuine connections, not just introductions.Linda reminds us that real success begins when we take the time to learn about others, understand their needs, and move forward with a true intention to help. When your starting point is generosity, the return is always greater than what you give.We also dive into a common pitfall in networking: when people view an introduction as a guarantee that you’ll do the heavy lifting for them. Linda shows us how to maintain healthy boundaries, stay authentic, and still lead with service.This episode is an inspiring reminder that making meaningful connections isn’t a tactic—it’s a mindset. And when you adopt it, opportunities, relationships, and success have a way of finding their way back to you.Tune in, take notes, and get ready to elevate the way you connect with the world around you.

November 25, 202532 min

Eddie Has Left the Building — The Story Isn't Over… It Just Got Interesting. Drop the Mic.

Eddie Campbell has been woven into the automotive world for decades. Most of those years were spent where he belonged — in service — the heart of the dealership. That’s where “Eddie in Service” was born, built on his servant’s heart and his natural instinct to help people, not for show, but because it’s who he is.Whether he was leading advisors, lifting up techs, or — in these last few months — stepping into the role of General Manager, Eddie did what Eddie always does: He built teams. He inspired people. And he created winners.Under his leadership, his store rose to #1 in sales, #1 in customer satisfaction, and #1 in tire sales. Eddie didn’t give orders — he gave direction. He didn’t demand success — he developed it.But there was something else brewing along the way… A spark that became a passion. A passion that became a talent. A talent that became a spotlight.Social media.What started as a creative outlet quickly transformed into a superpower. Conference by conference, video by video, Eddie discovered a new voice — and the industry noticed. He showcased his people, celebrated his store, and put real customers, real stories, and real results front and center.Now, Eddie Campbell has officially left the building. But not the industry.He’s launching his own company — Eddie in Service Social Media — a full-force creative engine built to shine a light on dealerships, service teams, and customer experiences across Texas.If you’re lucky enough to live in Texas — or even border the great state — give Eddie a call. He’ll put your service department in the spotlight, keep your customers engaged, and make your team proud every single day.The story isn’t over. It just got interesting. Drop the mic.eddieinservice.com940-867-1692eddie@eddieinservice.com

September 23, 202516 min

Ep. 75 - Shifting Gears with Linda Barnette: From the Door to the Deal

Buckle up—because getting in the door is just the beginning! 🚗💨In this episode, Cindy Lawrence sits down again with industry powerhouse Linda Barnette to talk about reaching the unreachable and turning tough objections into open roads. Together, they dive into the art of asking the right questions, setting the stage for a successful meeting, and presenting in a way that helps you win the deal.From overcoming roadblocks to fueling conversations that matter, this is your service-drive playbook for moving past “no” and steering straight toward “yes.”Contact Linda BarnettePhone: (561) 502-8407LinkedIn: Click here to learn more about Linda Barnette🔑 How to reach the unreachable🤝 Creating bonds that outlast contracts🏗️ Designing dealerships—and relationships—from the ground up✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!🎙️ Hosted by Cindy Lawrence 📬 Mail us at Cindy@OnTheDriveSolutions.com 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: Coming Soon to a Dealership Near YOU!

September 16, 202537 min

Ep. 74 - The Clickable Service Drive: Digital Fast Signs, QR Cards & the ServiceAdvisor.com Launch

This week, Steve Schau joins Cindy to unpack how Fast Digital's QR-code menus, and e-business cards remove friction on the service drive👉 Special Giveaway Alert! Steve is giving away 50 FREE e-business cards each powered with a custom landing page. The first 100 listeners who sign up will be entered into a special drawing—50 winners out of 100 entries. Do you feel lucky?Plus, Steve announces the launch of ServiceAdvisor.com, a new LinkedIn-style platform exclusively built for and used by automotive service advisors—a new dedicated space for advisors to share wins, experiences, templates, and career opportunities without the ads and extra noise. If you manage a drive—or work on one—this is your tactical playbook for going from paper to pixel.Steve Schau, President, Fast DigitalFast Digital is one of the largest dealership service menu designers in the United States. Beside service menu designs, Fast Digital also provides QR code oil change reminder stickers, advisor e-business cards powered with custom landing pages and recently launched a new service advisor social media networking platform called ServiceAdvisor.com. To see Steve service menu designs and other products please visit ServiceMenus.comFor more information contact Steve at:Phone: 949-632-0316Email: Steve@FastDigital.com✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!🎙️ Hosted by Cindy Lawrence 📬 Mail us at Cindy@OnTheDriveSolutions.com 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: Coming Soon to a Dealership Near YOU!

September 9, 202528 min

Ep. 73 - Road Hazard vs. Insurance: What’s Really Covered?

Not all road hazard protection is created equal—and the fine print can make or break your wallet. In this episode of On The Drive with Cindy Lawrence, we break down the differences between road hazard coverage and car insurance claims. From repair vs. replacement policies, to where coverage is honored, to why pricing with installation and protection matters—details are everything. We’ll also spotlight the big players like Dealer Tire and Tire Rack, who are helping dealerships turn tire programs into powerful tools for customer retention. Before you call in that claim, give us a listen and make sure you know your options.✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!🎙️ Hosted by Cindy Lawrence 📬 Mail us at Cindy@OnTheDriveSolutions.com 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: Coming Soon to a Dealership Near YOU!

September 2, 202520 min

Ep. 72 - Key West Sunsets & Poolside Conversations with Bob Shaw

This episode of On The Drive with Cindy Lawrence comes to you poolside from the Hyatt Centric in Key West—just steps from Mallory Square, where the crowd gathers each evening to cheer the sunset. We’re here for the second annual Steve Shaw Leadership Event, better known as his “Grateful Tour.”This isn’t your typical retreat. Steve brought together the people who’ve shaped his journey—his very first customer who came in from Mexico and out of retirement, current fixed ops directors, his family, his web designer, and longtime friends.Joining me is Steve’s brother, Bob Shaw, for his very first podcast appearance. Poolside, we talk about training just enough to write it off—but mostly we reflect on the gratitude, connections, and celebrations that make weeks like this unforgettable.🔑 How to reach the unreachable🤝 Creating bonds that outlast contracts🏗️ Designing dealerships—and relationships—from the ground up✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!🎙️ Hosted by Cindy Lawrence 📬 Mail us at Cindy@OnTheDriveSolutions.com 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: Coming Soon to a Dealership Near YOU!

August 26, 202528 min

Ep. 71 - Reaching the Unreachable: How Linda Barnette Turns Cold Introductions into Lifelong Partnerships and Dealership Success

🎧 Some people close deals. Others change the game entirely. In this episode of On The Drive with Cindy Lawrence, meet the powerhouse behind some of the nation’s most successful dealership transformations—Linda Barnette.From high-stakes sales training rooms to the strategic table of mergers and acquisitions, and all the way to the concrete foundation of new dealership builds, Linda’s career has spanned it all. But ask her the real secret? It’s not about a flashy pitch or the bottom line—it’s about truly caring about the other person’s business like it’s your own.Linda opens up about how she consistently connects with the so-called “unreachable” decision-makers, turning cold introductions into lifelong partnerships. Her approach isn’t about pushing demos—it’s about building authentic relationships that stand the test of time.Contact Linda Barnette Phone: (561) 502-8407 LinkedIn: Click here to learn more about Linda Barnette🔑 How to reach the unreachable🤝 Creating bonds that outlast contracts🏗️ Designing dealerships—and relationships—from the ground up✨ Love what you hear? Help us grow! 🔗 Share this episode with a friend who lives life on the drive ➕ Follow us on your favorite podcast app to get new episodes automatically ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!🎙️ Hosted by Cindy Lawrence 📬 Mail us at Cindy@OnTheDriveSolutions.com 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: Coming Soon to a Dealership Near YOU!