NTT DATA Insurance Thought Leadership Podcast

Agentic AI for Insurance: From Cloud to Business Value

In this episode of the NTT DATA Insurance Thought Leadership Podcast, Stuart Maltas, Global Insurance Industry Cloud Leader at NTT DATA Inc., hosts a conversation with Amit Unde, Global Head of Insurance Strategy and Advisory at NTT DATA Insurance, to explore how insurers are moving beyond cloud migration into a new phase of value creation. Together, they discuss the evolution from Insurance Cloud 1.0 (focused on infrastructure and migration) to Cloud 2.0, where the combination of cloud, data and AI becomes the foundation for business transformation. The conversation highlights the growing importance of trust, financial accountability, and data modernization as insurers look to scale AI across the enterprise. The episode also dives into one of the most critical shifts in the industry: the rise of Agentic AI for insurance. Stuart and Amit explore how insurers can move from experimentation to real impact by adopting AI-native architectures, orchestrating intelligent agents across workflows, and modernizing legacy systems to unlock value. They also examine the practical challenges insurers face, from legacy tech debt and rising cloud costs to the need for scalable data foundations and governance. Through real examples, they outline how organizations can balance innovation with control while delivering measurable business outcomes. Tune in to discover how insurers can move from cloud adoption to business value, leveraging Agentic AI to drive productivity, improve customer experience, and build the foundation for the next generation of insurance operations.

Reimagining Insurance: Co-Creating the Future with Strategic Design

Two Structural Inflection Points Facing the Insurance IndustryThe insurance industry is at a critical turning point, shaped by two fundamental shifts:1. Redefining Customer ValueCustomer expectations are evolving from protection-centered offerings to life-centric, well-being-focused value propositions.Insurers must now support prevention, health, and everyday peace of mind—not just risk coverage.2. Rethinking the Productivity ModelAmid workforce shortages and increasing operational complexity, traditional operating models are no longer sustainable.A fundamental redesign of processes and capabilities is required.In this episode, Masaki Maeda, Global Insurance Lead at NTT DATA Group Corporation, and Gyouen Ri from the Strategic Design Section explore how these structural challenges can be addressed through a strategic, future-oriented approach.Bridging Vision and ExecutionRedesigning business strategy, operating models, and customer experiences in an integrated manner.AI-Powered OrchestrationFeaturing Digital Employee, an AI agent co-developed by NTT DATA and IBM, capable of orchestrating complex workflows across CRM, policy administration, claims systems, and generative AI tools through natural language commands.The Emerging Model of InsurancePrevention-oriented, personalized insurance powered by wearable dataAI-supported sales interactions that enhance service qualityOperational efficiency combined with elevated customer valueBy integrating foresight, co-creation, and AI-driven orchestration, insurance is evolving from a protection-based model to a proactive life partner.Discover how the next generation of insurance is being shaped—at the intersection of strategy, design, and AI.

The Next Chapter in Insurance: Digital Transformation and Human-Centric Innovation

The Cloud Dilemma: Agility vs. Security in Insurance

Host Leonardo Uego, Global Marketing and Communication Headquarters, welcomes Juan Mazzini, Celent Director & Head of the Insurance Practice at EMEA, APAC & LATAM, to explore the evolving role of cloud in the insurance industry.

Solving the Pricing Puzzle: Ensuring Fairness in Insurance

Host Rajarshi Raj, Director of Insurance Consulting at NTT DATA, welcomes Mat Gintrowski, Co-Founder & Chief Growth Officer at Quantee, to explore the transformative impact of AI on insurance pricing.

Generative AI: a Creative Engine Powered by Data.

Host Enrique Fuentes, Head of Strategy Value at NTT DATA México, welcomes Fabio Colpas, CIO at MAPFRE México, to explore the transformative impact of artificial intelligence on the insurance industry.

Technology Foresight 2025: What It Means for Insurers

Host Carlos Ordoñez, Head of Strategy & Advisory at NTT DATA Insurance Europe & Latam, welcomes Sara Alvarellos, Business Development Manager at NTT DATA Europe & Latam, to discuss the latest technology trends and their impact on the insurance industry.

Predict, Prevent, Protect: AI’s New Role in Insurance

Host Asaf Green, Director of Business Development for NTT Innovation Lab in Israel, welcomes David Maman, Co-Founder, CEO & CTO at Binah.ai, to explore the transformative potential of health technology.

Next-Gen Claims: Where AI Meets Insurance

Host Sid Patnaik, Innovation Manager at InsurTech Hub Munich, welcomes guests Firas Larbi, Lead P&C Insurance and Smart Claims at NTT DATA DACH, and Martin Poelzl, Head of Strategic Advisory FSI (Banking & Insurance) at NTT DATA DACH, to explore the transformative impact of AI on the insurance industry.

Cracking the Code: Why Insurers Should Care About Quantum Computing

Host Carlos Ordoñez, Head of Strategy & Advisory at NTT DATA Insurance Europe & Latam, welcomes Romi Sumaria, Head of Business Development at Terra Quantum, to explore the transformative potential of quantum technology.