NIC Chats

Hosted by National Investment Center for Seniors Housing & Care

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Episodes

Latest episode

May 2026

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EN-US

About the show

Get to know some of the leading voices and business leaders influencing seniors housing and skilled nursing today. Expect a little more humor, a few good stories from the frontlines, and perhaps a priceless insight gained from deep experience.

Listen to episodes

54 recent

May 5, 202627 min

Building Lasting Partnerships Between Operators and Capital Partners

Host Lisa McCracken sits down with Julie Robinson and Andrew Wantoch of Clarion Partners — a roughly $70 billion private investment manager — to talk about their growing commitment to senior housing. The duo shares how Clarion approaches the sector with intention: from market-level labor analysis and purpose-built, private-pay asset selection to the "yellow flag" philosophy that guides their operator diligence process.The conversation gets candid on what true capital-operator alignment looks like, why staff compensation structures matter all the way down to the department head level, and what questions operators should be asking their capital partners before signing on. Julie and Andrew also weigh in on technology expectations and share their long-term vision for Clarion's role in the senior housing space.Want to join the conversation? Follow NIC on LinkedIn.We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

April 28, 202625 min

Aligning HR, Tech, and Life Enrichment: Procare HR’s Vision for Resident and Staff Engagement

Live from the NIC Spring Conference in Nashville, this episode of NIC Chats brings together Procare HR founder and CEO, Brett Landrum, and Go Icon CEO, Ryan Galea, to explore how aligning staff and resident engagement can transform outcomes in senior living communities. Host Lisa McCracken, NIC’s head of research & analytics, moderates a candid conversation about rethinking turnover as an engagement challenge, the power of real-time data, and the promise of connecting the employee and resident journey on a single platform.Learn how Procare HR’s tech-enabled HR services and Go Icon’s engagement and communication tools have the potential to work together to boost employee sentiment, increase “engagement density,” and directly link the staff experience to resident and family satisfaction.Hear why traditional, twice-a-year surveys fall short and how pulse surveys, multi-channel feedback, and gamified recognition apps can support daily, incremental improvements at the community level.Want to join the conversation? Follow NIC on LinkedIn.We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

March 24, 202619 min

Center Stage: Why Senior Housing Capital Is All In for 2026

Host Lisa McCracken welcomes Courtney Nickels, managing director and COO of healthcare at Artemis Real Estate Partners, for a candid conversation about why senior housing is now center stage for investors heading into 2026. Drawing on her career-long focus in healthcare real estate, Nickels discusses how accelerating demand and historically low new supply are driving strong rent growth, occupancy above pre-COVID levels, and expectations for continued double-digit NOI growth—even as labor remains the top headwind to watch. The discussion also explores the wave of new equity and debt capital coming into seniors housing, rising competition for deals, and what it takes to succeed in an operationally complex, local, and people-centric business. Nickels outlines Artemis’ disciplined, scalable strategy across the capital stack and care continuum—from active adult through assisted living and memory care—with an emphasis on private-pay, continuum of care communities, strong local and regional operator partnerships, selective development, and maintaining appropriate risk-adjusted returns in what she believes will be a defining year for the sector. Want to join the conversation? Follow NIC on LinkedIn.We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

March 19, 202627 min

Beyond the Buzz: Imran Javaid on Debt, Development, and Senior Housing Momentum

Senior housing lending may be experiencing significant momentum, but seasoned lender and NIC Board member, Imran Javaid, brings a disciplined perspective to today’s capital markets. In this episode, Head of Research & Analytics, Lisa McCracken, talks with Javaid, Managing Director for BMO’s U.S. for-profit healthcare team, about the sector’s sharp turnaround from the COVID doldrums, why robust debt availability has not translated into a construction boom, and how cautious assumptions around cap rates, exit strategies, and rent levels are shaping both senior housing and skilled nursing finance.They also discuss the influx of new capital, including family offices, and why aligning with the right operator and product in each market remains critical in a still-fragmented industry where most operators manage 10 or fewer communities. Along the way, Javaid offers practical advice for emerging operators on building credibility with lenders and equity partners, reflects on lessons from COVID, and explains what needs to change before construction lending meaningfully loosens and new development accelerates.Want to join the conversation? Follow NIC on LinkedIn.We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

March 11, 202624 min

Skilled Nursing’s Moment: Omega’s Vikas Gupta on Strategy, RIDEA, and What’s Next

Vikas Gupta, chief investment officer of Omega Healthcare Investors, joins the NIC Chats podcast to explore why he believes it “feels like one of the best times” for skilled nursing and senior housing. Drawing on more than two decades in the industry, Gupta discusses occupancy and reimbursement tailwinds, lingering labor and staffing mandate pressures, and why it’s a good—if still challenging—time to be a skilled nursing operator or investor. He explains Omega’s shift into RIDEA for senior housing, why they are open to turnaround opportunities and “good bones” buildings, and how the team vets and “tiers” operators based on market fit, performance, and financial sophistication. The conversation also covers Omega’s capital structure, growth in UK care homes, selective development and replacement projects in the U.S. and Canada, and Gupta’s bullish but cautious outlook for 2026 as an energized sector moves further past COVID and into its next cycle. Want to join the conversation? Follow NIC on LinkedIn.We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

November 11, 202528 min

Inside Active Adult: Market Trends and Valuation Insights

Explore how active adult rental communities are evolving and filling the needs for both older adults and investors in this episode of NIC Chats. NIC Senior Principal, Caroline Clapp, speaks with Zach Bowyer, head of living sectors at Cushman & Wakefield about today's growth of active adult rental properties — a sector that combines the lifestyle-driven amenities of modern multifamily with the demographic momentum of senior living.Learn why investor demand for active adult is rising, the value these properties bring for baby boomers seeking flexibility and wellness-focused options, and how operational and regulatory risk profiles compare with traditional senior housing. Zach and Caroline examine active adult key valuation drivers, rent and occupancy trends, and the importance of lifestyle programming and community design. The episode also touches on cap rate compression, emerging brands, market fragmentation, and how active adult communities are positioned to meet the evolving expectations of both residents and investors in the years ahead.Want to join the conversation? Follow NIC on LinkedIn.We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

October 15, 2025Episode 627 min

Harnessing Data to Redefine the Resident Experience

In this episode of NIC Chats, recorded live at the 2025 NIC Fall Conference, David Sawyer, founder and CEO of TSO Life joins host Lisa McCracken to share the origins and evolution of TSO Life—a resident insight and experience platform reshaping senior living. Learn about the innovative AI behind TSO Life, built on over 150,000 interviews, and how its personalized approach helps staff better understand and engage with residents at every level of care. Explore topics such as resident data collection, the unique resident quality of life score, predictive analytics for length of stay, and integrating actionable insights for all staff roles—from dining to memory care.Whether you’re an operator, care provider, or tech enthusiast, you’ll want to listen in on this compelling conversation about operationalizing engagement and leveraging data to drive transformative experiences in senior living communities.Want to join the conversation? Follow NIC on LinkedIn.We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

October 8, 2025Episode 525 min

Driving Workforce Excellence and Innovation in Senior Care

NIC Chats was live at the 2025 NIC Fall Conference in Austin as Lisa McCracken, Head of Research & Analytics at NIC sat down with Brett Landrum, CEO of Procare HR, for a candid conversation on growth, innovation, and the future of HR in senior care. Hear pivotal moments from Procare’s ten-year journey, lessons learned, and the evolving landscape of workforce management in the industry. Gain insight into the need for integrated, accountable partnerships in HR services, and learn how HR can be a strategic driver for quality care. Don’t miss this episode filled with leadership insights, industry trends, and big-picture thinking from the heart of senior care innovation.Want to join the conversation? Follow NIC on LinkedIn.We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

August 26, 2025Episode 426 min

NIC Chats Podcast with Lynn Jerath

Host Lisa McCracken welcomes Lynn Jerath, founder and president of Citrine Investment Group and a Forbes 50 Over 50 honoree, for an engaging conversation about the role of family offices in senior housing investment. Lynn shares her 30-year career journey—from major real estate funds to launching Citrine—and offers an insider’s perspective on what family offices are, how to build relationships with them, and why their flexible approach suits the specialized world of senior housing. The conversation covers direct vs. fund investments, key advice for new investors, and Lynn’s bullish outlook for senior housing amid rising demand and limited new supply. Discover practical tips for accessing capital and hear what makes senior housing a compelling opportunity for today’s investors. If you’re interested in how capital is flowing into senior housing, informed by practical advice from an industry leader, this is an episode you won’t want to miss. Want to join the conversation? Follow NIC on LinkedIn.We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

July 14, 2025Episode 333 min

Value-Based Care in Senior Living: An Operator's Perspective - Episode 3

Rounding out NIC Chats' value-based care series, Lynne Katzmann, founder and CEO of Juniper Communities, joins host Lisa McCracken for an insightful discussion on one operator’s journey successfully implementing outcomes-driven care models in senior living. Juniper's experience with integrated care offers actionable lessons for other senior living providers seeking to improve outcomes, resident satisfaction, and operational efficiency.Listen to learn:The fundamentals of value-based care and its impact on resident outcomes, satisfaction, and cost management, based on firsthand operator experience.Practical advice for senior living operators considering value-based care, including essential partnerships, technology investments, and foundational best practices.How Juniper’s "Connect4Life" program and operator-owned Medicare Advantage plan are transforming care transitions and reimbursement models.The importance of data, communication, and a values-driven approach in achieving success under value-based care arrangements.The benefits of being part of an operator-owned Medicare Advantage plan.Whether you’re a senior living operator, provider, or industry enthusiast, this episode offers actionable insights and inspiration for navigating the evolving landscape of senior care.Want to join the conversation? Follow NIC on LinkedIn.We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.