Mortgage Strategy Podcast

Hosted by mortgagestrategy

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May 2026

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About the show

Mortgage Strategy brings you an all-new podcast featuring leading industry figures speaking to Digital Content Manager Kimberley Dondo and guest speakers.

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60 recent

May 19, 2026Episode 6719 min

Money Talks: Economic Abuse

In this episode Shelley Reid from Royal London discusses the rise of economic and financial abuse, explains the difference between them, and shares real-life examples showing how control over money, property, benefits and mobility can be used to coerce victims. She outlines which groups are at higher risk, the effects on mortgages, protection products and debt, and practical red flags for advisors, friends and family to watch for. The episode closes with clear, compassionate advice on how to respond—listen, believe, signpost support services and ensure staff are trained to identify and help those experiencing economic abuse.

May 8, 2026Episode 6510 min

Money Talks – Putting Protection Viewpoint insights into action – Part 2

In this episode of Money Talks, Kimberley Dondo is joined by Stacey Penn (The Association of Mortgage Intermediaries) and Shelley Reid (Royal London) discuss why positioning protection conversations earlier in the mortgage journey increases uptake. They cover practical ways advisors can embed these discussions — using clear language, leveraging mortgage documents as prompts, asking what clients want to happen rather than focusing on fears, and emphasizing the human value of advice. The episode also highlights FCA nudges, referral opportunities, and the importance of supporting advisors with provider coaching.

May 6, 2026Episode 6623 min

The Home Is the Pension: Why Property Must Be in Retirement Plans

Kimberly Dondo interviews Will Hale, CEO of Key Equity Release and Answers in Retirement, about the coming inheritance tax changes in 2027, rising pension withdrawals, and the role of property wealth in retirement planning. They discuss lifetime mortgages, advice silos, referral pathways for brokers, and practical steps advisors should take to include homeowners' equity in holistic financial plans.

May 1, 2026Episode 6416 min

Money Talks – Putting Protection Viewpoint insights into action – Part 1

In this episode Shelly Reid (Senior Protection Technical Manager, Royal London) and Stacey Penn (Head of Policy, AMI) discuss findings from the 2025 AMI Protection Viewpoint research and focus on how advisors can better serve renters—an underserved and growing segment—through income and lifestyle protection. They cover practical opportunities for advisers, including building long-term client relationships, using internal and external referrals, protecting deposits and credit scores, educating younger clients about income protection, and timing protection conversations around remortgages and product transfers.

March 2, 2026Episode 6321 min

Money Talks: Building Protection into Everyday Planning Conversations

In this episode of Money Talks, host interviews Gregor Sked from Royal London to unpack the FCA's Pure Protection Market review. They discuss how the review is a signal rather than an intervention, the engagement and protection gaps affecting many households, and the growing importance of consumer duty, claims outcomes, trusts and clear explanations of income protection. Gregor offers practical advice for advisers: embed protection in everyday planning, use client stories to explain outcomes, document value and review policies regularly, and prepare for the FCA's final conclusions while continuing to focus on delivering fair value and good customer outcomes. For practical guidance on wider technical and regulatory protection topics, visit Royal London’s Technical Central: https://adviser.royallondon.com/technical-central/protection-guidance/ Money Talks

July 21, 2025Episode 6246 min

Podcast: AI & General Insurance: Navigating the Future for Mortgage Advisers

Chris Lynch from Source Insurance joins Kimberley Dondo to unpack what AI really means for mortgage advisers in the general insurance space. From practical tools already making a difference to the challenges of integration and regulation, Chris shares where AI can enhance advice and where the human touch remains essential. He also tackles concerns around job security, vulnerable customers, and how advisers can cut through the hype to focus on what actually works. Listen now:

June 9, 2025Episode 6124 min

Bridging the Mental Health Gap: How Protection Products Support Clients in Crisis

In this episode of the Mortgage Strategy Podcast, Kimberley Dondo speaks with Jennifer Gilchrist, Proposition Specialist, and Shelley Read, Senior Protection Development and Technical Manager at Royal London, to explore the growing mental health crisis in the UK and its impact on families and the insurance industry. They discuss how protection products and integrated support services can help bridge the gap left by NHS delays, how advisers can confidently address mental health in client conversations, and what underwriting considerations come into play when a client has a mental health history. Mortgage advisers & brokers— want to ensure smoother claims for your clients? Get more resources and support from Royal London today! Listen to the previous episodes in the series here.

June 2, 2025Episode 6021 min

The Young and the Under-Protected? Why Advisers Shouldn't Overlook the Next Generation

In this episode of the Mortgage Strategy Podcast, host Kimberley Dondo is joined by Gregor Sked and Shelley Read, Senior Protection Development and Technical Managers at Royal London, to explore why protection often feels out of reach for younger clients — and why that mindset needs to change. They unpack the most common myths holding young people back, the key messages that really resonate, and how advisers can reframe protection as a smart, proactive step for the next generation. From surprising trends in younger client applications to tips for tailoring advice, this episode is a must-listen for any adviser looking to future-proof their business. Mortgage advisers & brokers— want to ensure smoother claims for your clients? Get more resources and support from Royal London today! Listen to the previous episodes in the series here.

May 27, 2025Episode 5919 min

Avoiding Claim Delays: How to Speed Up Payouts & Protect Clients

Delayed claims can cause unnecessary stress for clients, families, and advisers. In this episode of the Mortgage Strategy Podcast, Kimberley Dondo is joined by Julie Douglas, Senior Claims Assessor at Royal London, to uncover the biggest causes of claim delays—and what advisers can do to keep things moving smoothly. From common pitfalls to the power of clear communication, Julie shares expert insights to help you manage expectations and reduce processing times. Plus, discover how Royal London supports clients and advisers during the claims process. Mortgage advisers & brokers— want to ensure smoother claims for your clients? Get more resources and support from Royal London today! Listen to the previous episodes in the series here.

May 19, 2025Episode 5816 min

Underwriting Uncovered: How Advisers Can Avoid Delays & Secure Faster Outcomes

In this episode of the Mortgage Strategy Podcast, Kimberley Dondo is joined by Shelley Read, Senior Protection Development and Technical Manager, and Stephan Nandadasa, Senior Account Manager at Royal London, to explore how mortgage advisers can help clients get faster underwriting decisions. They discuss the most common reasons for delays, what underwriters wish advisers knew, and practical ways to avoid common application pitfalls. Plus, Shelley and Stephan share expert insights into Royal London’s underwriting approach and how advisers can use it to their advantage. Listen to the previous episodes in the series here.