EP 30: Direct managers can be your secret sauce - or biggest obstacle - to effective communication.
Are you implementing a significant process change? Talk to the direct managers. Do you need employees to adapt to a new org structure? Talk to the direct managers. Do you need to get a pulse on what’s happening in your organization? Talk to the direct managers. Direct managers are the secret sauce, or biggest detriment, to effective internal communications. If that surprises you, check this: A recent Gallup survey revealed that direct managers are the most trusted source for people, second only to their families! Yes, direct managers are that important. In this episode Tracey and Faye discuss the pivotal role managers play in organizational communication. They explore how effective communication can significantly impact employee engagement and trust, especially during times of change. The conversation highlights the essential skills managers need to lead their teams effectively, the flaws in traditional communication models like the cascade, and the importance of supporting managers in their communication efforts to foster trust, productivity and engagement.
