Meet The Care Tech Suppliers

Hosted by MonkeyPants Productions

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Latest episode

May 2026

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EN-GB

About the show

In this podcast, digital care tech suppliers come under the spotlight. This is for care providers and commissioners who want to know the supplier behind the brand, the people and the stories. This is hosted by the well regarded social care author, former registered care home manager and Area Manager Liam Palmer. He promises to ask suppliers the uncomfortable questions that everyone wants to ask - with a no BS guarantee!

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13 recent

May 22, 202628 min

Why Traditional Prepaid Cards Fail in Care—And What's Different About Andor

Transforming Care Funding with Innovation: The Story of Andor Cards Discover how Andor Cards is revolutionizing financial oversight in the care sector, ensuring safety, efficiency, and compliance. In this episode, Liam Palmer is joined by Ross and Lee Thompson to explore the platform's unique features and impact. Main Topics Covered: The evolution of financial management in social care since 2010 How prepaid cards and AI technology enable better oversight and safeguard funds The platform's comprehensive features: real-time reporting, automations, and security layers Why provider-led innovation outperforms generic solutions Success stories: Transformative impacts on care providers and residents The importance of safeguarding and privacy against cybercrime How continuous platform evolution meets sector needs Resources & Links: Andor Cards Official Website Learn more about prepaid cards in care Lee Thompson - LinkedIn Ross Barry - LinkedIn Connect with the Guests: Lee Thompson: LinkedIn Ross Barry: LinkedIn

February 17, 202625 min

Level FT- helping care sector with earned wage access

In this episode of the Meet The Caretech Suppliers podcast, Liam Palmer speaks with Katie Green from Level FT about the innovative Earned Wage Access service they provide for care workers. The conversation explores how Level FT addresses significant challenges in staffing within the care sector, including hiring, retention, and shift uptake. Katie shares real-life examples of how their service has positively impacted care providers, particularly Aging Care, and discusses the feedback from users regarding their experiences. The discussion also clarifies common misconceptions about Earned Wage Access, emphasizing its benefits without the pitfalls of traditional loans. Finally, they touch on what success looks like for care providers using Level FT and hint at exciting future developments for the platform. Takeaways Level FT provides Earned Wage Access for care workers. The service helps with hiring, retention, and shift uptake. 60% of employees logged in within the first month of launch. Level FT can reduce turnover by almost half. Accessing earned wages can incentivize staff to take on more shifts. The service is not a loan; it's a withdrawal of earned wages. Level FT integrates easily with existing payroll systems. Users report significant time savings in administrative tasks. Financial wellbeing is a crucial aspect of employee care. One in three care providers now offer Earned Wage Access.

January 22, 202628 min

Transforming Care with Technology: The Careline Live Story

In this episode, Liam Palmer interviews Sarah Kelsey from Careline Live, discussing the challenges faced by care providers and how Careline Live addresses these issues. They explore real-life success stories, feedback from carers, common myths about care technology, and the challenges of adopting new tech. The conversation also delves into implementation strategies, comparing phased and big bang approaches, and concludes with an elevator pitch for Careline Live. Takeaways The biggest challenge for care providers is time management. Smaller providers often rely on manual systems, leading to inefficiencies. Careline Live offers a single integrated platform for better management. Real-life examples show significant improvements in stress levels and efficiency. Carers feel more focused and assured with updated information. Common myths include the belief that tech is only for larger providers. Transitioning to new tech can be daunting but manageable with support. Phased implementation allows for learning and adjustment. The Big Bang approach can lead to immediate access but comes with risks. Customer support is crucial for successful tech adoption.

December 19, 202531 min

Log My Care: Revolutionizing Care Management

In this enlightening conversation, Liam Palmer and Sam Hussain delve into the challenges faced by care providers and how Log My Care addresses these issues through innovative technology. They discuss the importance of user-friendly software, the impact of generative AI on the care sector, and share a compelling case study of Shaftesbury, a national care provider. The conversation also touches on common myths in care tech selection, defining success in implementation, and the future of care technology. Takeaways Log My Care is a digital social care record that enhances care provider efficiency. High adoption rates are crucial for software success in care settings. Interoperability between systems is a significant challenge for care providers. Customisability can lead to complications; configurability is preferred. Success in care tech is measured by oversight and improved care quality. Involving care teams in tech selection is vital for successful implementation. Generative AI will revolutionize the care sector by providing insights. Care systems are evolving to become more intelligent and proactive. Preventative care is a key focus for future innovations in care tech. User involvement in care records enhances independence and quality of life.

October 20, 202531 min

Transforming Care with Med E-Care's EMAR Solutions

In this episode of the Meet The Care Tech Supplies podcast, Liam Palmer interviews Laurence Bevan from Medicare, discussing the significant role of EMAR (Electronic Medication Administration Record) systems in improving medication management in care homes. They explore the challenges of medication errors, the benefits of visibility and transparency in care, and real-life success stories of care homes that have transitioned from paper to digital systems. Laurence highlights how Medicare differentiates itself from other providers by offering an open platform that integrates seamlessly with existing pharmacy and care planning systems. The conversation also addresses common barriers to technology adoption and provides insights into the metrics of success achieved by care providers using Medicare's solutions. Takeaways Med E-Care is the UK's leading Emar provider for care homes. Medication errors pose a significant challenge in care settings. Visibility and transparency in medication management are crucial. Real-life examples show significant reductions in medication errors with EMAR. Care homes have reported saving two hours a day in administrative tasks. Med E-Care's open platform allows for integration with existing systems. Implementing EMAR is simpler than traditional care planning systems. The majority of medication data is populated by pharmacies, easing the transition. Good technology can transform care delivery and improve staff confidence. Care providers should focus on the visibility of information for better care outcomes.

September 15, 202526 min

Sheridan Norrey from LifeLibrary

In this episode, Liam speaks with Sheridan from LifeLibrary about their innovative application designed to enhance care in UK care homes. They discuss the importance of life story work in preserving residents' individuality and self-worth, combating loneliness, and fostering connections between residents and caregivers. Sheridan shares real-life examples of how Life Library is transforming care by enabling personalized interactions and improving communication with families, ultimately enhancing the quality of life for residents. Takeaways How life story work helps residents maintain their identity, reduce loneliness, and improve mental health — supported by real-life success stories like Muhammad Ali anecdotes and a postman's routine. The secret functions behind the platform, such as interest matching for activities, targeted engagement, and evidence gathering for inspections and reputation building. How it simplifies staff training and embeds meaningful conversations into daily routines — even amid staff shortages or high turnover. The critical role of transparent, positive communication for families, reducing anxiety and strengthening relationships through real-time updates and photo sharing. Why adopting digital tools like Life Library isn't just tech—it's a fundamental shift from transactional to truly person-centred care, safeguarding quality, reputation, and compliance. Sheridan can be found here: https://www.linkedin.com/in/sheridannorrey/

August 27, 202531 min

Revolutionizing Care with Circadian Lighting

In this episode, Liam Palmer interviews Tallie Bush from CircadaCare, discussing their innovative circadian lighting technology designed to improve the quality of life for individuals in various care settings. The conversation explores the science behind circadian rhythms, the target audience for their product, and real-world case studies demonstrating its effectiveness. Tallie emphasizes the importance of preventative care, the technology's unique features, and the positive feedback received from users. The discussion also addresses barriers to adoption and the financial benefits of implementing such technology in care environments. Takeaways CircadaCare uses circadian lighting to enhance well-being. The technology helps individuals remain independent longer. Circadian rhythms significantly impact health and mood. The product is targeted at various care settings, including homes and care facilities. Real-world case studies show improved outcomes for users. Preventative care can reduce costs for local authorities. Positive feedback highlights the benefits for both residents and staff. The technology is designed to be user-friendly and low-cost. Interoperability with existing systems is a key feature. CircadaCare aims to tackle technology fragmentation in care. Tallie can be found here: tallie@circadacare.com

August 15, 202515 min

Johnny Hazell from Checkmate Software

In this episode of Meet the Care Tech Suppliers, Liam Palmer sits down with Johnny Hazell from Checkmate to explore the challenges faced by care providers in managing kitchen compliance checks. They discuss the inefficiencies of pen and paper systems and how Checkmate's digital solution transforms kitchen management by ensuring timely checks, compliance tracking, and reducing paperwork anxiety. Tune in for an insightful conversation about the future of care tech and the importance of safety in food preparation! Takeaways The most effective compliance tools automate context-specific routines, transforming compliance into a seamless, real-time process. Visual and real-time data transforms adherence into behavior, motivating consistent compliance and strengthening confidence during inspections. Digitizing routine checks enhances trust and reduces audit anxiety by creating reliable, tamper-proof digital records. Introducing tech in care home environments requires framing it as an element of "outstanding care" encouraging buy-in from staff. Johnny can be found here: linkedin.com/in/johnny-hazell-52979061

July 10, 202518 min

Bryn Morgan from Abilia

In this episode of the Meet the Caretech Suppliers podcast, Liam Palmer interviews Bryn Morgan from Abilia about their product Komp Pro, a virtual care delivery solution. Komp Pro means "warm technology" which fosters social contact between healthcare professionals, the end-user, and their family and friends. They discuss the challenges faced by domiciliary care providers, the benefits of technology in reducing costs and improving service delivery, and real-life examples of successful implementations. Bryn addresses common myths about technology in care, outlines success metrics for users and providers, and highlights barriers to technology adoption. The conversation emphasizes the importance of scalability, the right partnerships, and the potential for technology to enhance care services. Takeaways Compro is a virtual care delivery solution for end users. Domiciliary care providers can redesign services using technology. Virtual care can reduce costs and improve service delivery. Many local authorities are already benefiting from Compro. Technology creates capacity rather than replacing jobs. 65% of care visits could be done virtually. Success looks like increased independence for users. Barriers to adoption include fear and lack of understanding. Scalability is crucial for realizing technology benefits. Choosing the right provider is essential for successful implementation.

April 28, 2025Episode 339 min

Diddn Ruhomutally from Ruhvolution

In this episode, Liam Palmer interviews Diddn from RUHVolution about integrating technology in care homes. Diden shares his extensive experience in tech and how he applies it to help care providers streamline operations and gain insights through data integration. They discuss the challenges care providers face with technology, the importance of a holistic view of data, and the potential of AI in the care sector.