Mediaworks Digital Masterclass

Hosted by Mediaworks

Business Marketing

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Episodes

210

Latest episode

Jun 2026

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About the show

Drop-in with Mediaworks to stay up-to-date with the latest industry developments, discover expert digital advice and listen as we talk all things marketing.

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60 recent

June 16, 202646 min

MW 209: Why Residents Still Pick Up the Phone: The Self-Service Challenge Housing Needs to Solve.

Why Residents Still Pick Up the Phone: The Self-Service Challenge Housing Needs to Solve.Social housing teams are under more pressure than ever to deliver faster services with fewer resources. Meanwhile, customers expect digital services that are simple, accessible and reliable. Yet many self-service solutions fall short. Adoption remains low, avoidable contact stays high, and pressure on teams continues to grow.

June 10, 202632 min

MW 208: The High Velocity Funnel Converting Agentic Intent into Revenue

The High-Velocity Funnel: Converting Agentic Intent into RevenueUsers are abandoning digital journeys faster than ever, often within seconds, when an experience feels slow, confusing or too difficult to complete. In a low-attention landscape, high friction is one of the biggest conversion killers. Buyers now expect every interaction to feel instant, intuitive and effortless, especially as AI-assisted search and comparison tools raise expectations around speed and relevance. In this session, we will explore how journey mapping can help identify the points where users are dropping off, remove the friction that is costing you leads, and improve your conversion rate by building a UX that meets today’s demand for instant gratification. What you’ll take away from our session:How do you prevent the two-second bounce when AI-assisted buyers have zero patience for friction?How can you show the next step in the user journey, before they even ask?Trust signals in highly regulated industries (such as housing and finance).

May 20, 202629 min

Performance Creative 3.0: Using AI to Scale Influence, Not Just Assets.

Performance Creative 3.0: Using AI to Scale Influence, Not Just AssetsThe third session in our AI in Performance Creative masterclass series. AI is reshaping performance creative at pace, creating new opportunities for brands to scale smarter while introducing new challenges around consistency, authenticity and workflow efficiency. But with the right approach, AI can help simplify and scale both asset production and influence. Join us for a 30-minute masterclass exploring how AI can help scale performance creative without losing cut-through. We’ll look at the impact of AI across platforms, production, and process, and share practical ways to scale campaigns more effectively. Whether you’re looking to improve creative efficiency, scale output without compromising quality, or better align media and creative strategy, this session will provide practical insight into what’s next. What you’ll take awayHow AI is changing the performance creative landscape, and why strong brand assets remain essential for authentic storytelling How to plan your platform mix to balance reach and engagement Which tasks can be automated and streamlined across ad production and media planning. All attendees can request a FREE Creative Impact audit, reviewing your current paid media assets and highlighting practical opportunities to improve efficiency and results.

April 30, 20261 hr 0 min

MW206: How to Reduce Demand and Rebuild Trust

Mediaworks Roundtable: Reducing Demand & Rebuilding Trust in Social HousingSocial housing is under sustained pressure. Demand is rising, resources are constrained and expectations from residents continue to increase, shaped predominantly by the digital experiences they encounter elsewhere in their day to day lives. At Mediaworks we have mapped the tenant journey end to end through what we call the Resident Rollercoaster. This captures the emotional journey of a tenant across nine stages, from first interaction through to end of tenancy. It highlights where trust is built, where it breaks down and where successful digital engagement can make a measurable difference. On 28 April, from 1pm to 2pm, we are hosting a virtual roundtable to explore this further and discuss the impact across social housing. You will hear from: Steve Allcock, Group Business Transformation Director at RiversideBrett Jacobson, CEO at MediaworksDaniel Hoggan, CTO at Mediaworks The session will focus on:Key pain points where 'avoidable demand' originates across the tenant journeyHow siloed communication is increasing pressure on residentsPractical tips on where digitalisation can help improve visibility, experience and trust with tenantsThis will be a panel-led session with live audience polling and unique first party shared insight, so we'd encourage anyone who has a focus on tenant satisfaction and digital services within social housing to sing up now and contribute to the session. Tue, 28 Apr 2026 13:00 - 14:00 (UTC+00:00) Dublin, Edinburgh, Lisbon, LondonWe look forward to having you attend the event!

April 22, 202633 min

MW205: Websites That Perform in the Age of AI: Designing Experiences for Users and LLMs

Websites That Perform in the Age of AI: Designing Experiences for Users and LLMsWebsites are no longer designed for a single audience. Alongside end users, they need to serve content teams and increasingly, large language models (LLMs) that interpret, summarise, and surface information in new ways. If you’re responsible for digital experience, how do you ensure your website works effectively for all of them? Join us for a 30-minute masterclass exploring how website design and development are evolving in the age of AI, and what leading organisations are doing differently to create experiences that perform. We’ll examine how to design for multiple users and how to structure websites so they’re discoverable, usable, and adaptable as technology continues to evolve. We’ll also explore how emerging tools like AI-assisted content management can support marketing teams in creating and maintaining high-performing digital experiences. Whether you’re reviewing your website or looking to future-proof your digital experience, you’ll leave with clear actions you can apply immediately. What you’ll take away What it means to design digital experiences for users, content teams, and LLMs How to structure websites and content to meet user needs while supporting discoverability and AI interpretation How to develop and manage content in a way that supports performance today and adapts for the future All attendees can request a FREE SEO & GEO Audit, reviewing how your website is structured for discoverability, performance, and future AI-readiness, alongside practical recommendations for improvement.

March 25, 202631 min

MW204: SEO Without Clicks: Winning in AI-Driven Search

Increasingly searches are answered directly on the results page, or by AI, before users ever click a website.If you’re responsible for organic performance, how do you win visibility when fewer people are clicking? Join us for a 30-minute masterclass exploring how SEO is evolving in an AI-driven environment, and what brands are doing differently to stay visible.We’ll examine how AI Overviews and large language model (LLM) chatbots are redistributing organic traffic, what the latest data tells us about the scale of the shift, and how brands are adapting their SEO strategies to remain visible.Whether you’re reviewing your search strategy or looking to understand how AI is changing search behaviour, you’ll leave with clear actions you can apply immediately.What you’ll take away:Where organic traffic is really going and how to adapt your SEO strategy to capture attention and influence.What leading organisations are doing differently to maintain visibility when clicks are declining.Practical steps to increase your chances of being cited and surfaced in both traditional search results and AI-generated responses. All attendees can request a FREE AI Search Visibility Audit, reviewing how your brand currently appears across traditional search and AI-generated answers, alongside practical recommendations to strengthen your visibility.

March 11, 202632 min

MW203: The Creative Edge in AI Driven Performance

The Creative Edge in AI-Driven Performance: What High-Performing Campaigns Do DifferentlyPerformance marketing is now largely automated. Targeting, bidding, and delivery are handled by machine learning. But one factor still determines whether campaigns scale efficiently or waste budget: Creative.Join us for a 30-minute masterclass exploring what high-performing campaigns are doing differently in 2026, and why creative is now the key driver of efficiency and scale across paid search, paid social, and Performance Max.We’ll examine how AI-driven platforms are reshaping what effective creative looks like and how structured creative systems are outperforming one-off campaign assets. This session focuses on practical changes that can reduce wasted spend and strengthen results.Whether you’re investing heavily in paid media or reviewing performance for the new financial year, you’ll leave with clear actions you can apply immediately. What you’ll take away:How to identify if your creative is limiting AI optimisation, and what to fix.The structures high-performing campaigns use, and how to apply them .How to build testable creative that improves CPA and ROAS.All attendees can request a FREE Creative Performance audit, reviewing your current paid media assets and highlighting practical opportunities to improve efficiency and results.

March 4, 202634 min

MW202: How Digital Experience Defines Trust in Financial Services

Join us for a 30-minute senior roundtable exploring how digital experience now defines trust across financial services. Drawing on perspectives from banking, insurance, wealth, and fintech, the discussion will highlight how organisations are moving beyond AI adoption to deliver transparent digital journeys aligned to customer and regulatory expectations.The session will preview key themes from our forthcoming Financial Services whitepaper and provide a practical perspective on where the sector is heading and how leading organisations are responding.Discussion themes:How AI and data are reshaping decision-making, fraud prevention, and personalisation, and where governance and explainability need to mature.How Consumer Duty is changing expectations for clarity, fairness, and evidence of customer understanding.How trust is increasingly formed digitally, before adviser engagement, and the implications for acquisition, compliance, and reputation.Why trust remains fragile across the sector and how fintech-led experiences are resetting expectations.What responsible, human-centred digital frameworks look like at scale, and why they are critical for long-term resilience.

February 19, 202629 min

MW201: The New Rules of Digital PR - How to Win Visibility, Authority, and Impact

Digital PR is changing fast. In 2025, visibility is no longer driven by volume alone. Authority, credibility, and genuine expertise are what determine long-term impact across media, search, and emerging AI-driven discovery.Join us for a 30-minute masterclass exploring what’s reshaping Digital PR today, and how brands need to adapt as journalists, platforms, and audiences push back against generic, AI-generated commentary.We’ll explore why original insight, verifiable expertise, and data-led storytelling are becoming the foundation of effective PR strategies.The session will examine how Digital PR is moving beyond link acquisition and coverage volume, towards relevance, influence, and brand authority, and what this shift means for measuring success.Whether you’re refining an existing PR approach or rethinking how your brand earns visibility, this session will give you a clear, practical perspective on where to focus next.

February 5, 202623 min

MW200: Personalisation Unlocked - A Roadmap to Audience Engagement

In partnership with Umbraco, join us for a 30-minute masterclass where we’ll explore how brands can create personalised, dynamic experiences that engage and convert. In this session, we’ll break down the importance of personalisation, how to identify opportunities for its application, and how to use Umbraco’s powerful tools to enhance user experiences across touchpoints.Discover actionable strategies for understanding your audience, setting measurable goals, and using automation to deliver content that resonates.Whether you're new to personalisation or looking to optimise your approach, this session will help you transform how you engage with your customers.All attendees can request a free Personalisation Opportunity Audit, where we’ll review your current digital strategy and offer actionable recommendations for improving personalisation efforts.